We cannot find an account with that email address
My Amazon account was deactivated because I need to reactivate my old account. However, I initially created this new account because my old account suddenly displayed the message, 'We cannot find an account with that email address,' and I haven't been able to log in since.
I recently discussed this issue with my project manager, who confirmed that my old account is still active from his backend view. However, when we try to log in, the same message appears: 'We cannot find an account with that email address.' Additionally, attempts to reset the password result in an 'Internal Error. Please try again later' message.
I've tried logging in from various PCs and mobile devices, but the issue persists. Customer Service usually responds with, 'Unfortunately, we were unable to associate a selling account with the email address from which you sent your message.'
It seems like there's a bug causing this issue. However, I’m not sure where to turn for help. If I can't log into the old account, how am I supposed to reactivate it?
We cannot find an account with that email address
My Amazon account was deactivated because I need to reactivate my old account. However, I initially created this new account because my old account suddenly displayed the message, 'We cannot find an account with that email address,' and I haven't been able to log in since.
I recently discussed this issue with my project manager, who confirmed that my old account is still active from his backend view. However, when we try to log in, the same message appears: 'We cannot find an account with that email address.' Additionally, attempts to reset the password result in an 'Internal Error. Please try again later' message.
I've tried logging in from various PCs and mobile devices, but the issue persists. Customer Service usually responds with, 'Unfortunately, we were unable to associate a selling account with the email address from which you sent your message.'
It seems like there's a bug causing this issue. However, I’m not sure where to turn for help. If I can't log into the old account, how am I supposed to reactivate it?
0 replies
Nikki_Amazon
Greetings MOOY_202406,
In order to address the deactivation, you'll need to work on reactivating that original account first. Only after the old account is reactivated you can request the reactivation of this current account.
I can provide a phone number that may be helpful for recovering accounts with login issues: 1-800-388-5512. Please let me know if you're able to use this number and, more importantly, if you're able to regain access to the old account.
Best,
-Nikki
