Unfulfillable inventory becomes NEVER available for removal. Then Amazon discards our property because the system does not accept our automated removals return shipping address.
Since we started with FBA about 7 years ago, there is one BIG problem and Amazon is not willing to resolve it (since we all know that Amazon is absolutely flawless and only the seller is to blame on everything that doesn't work as expected).
Some unfulfillable items are never becoming available for removal orders. The show the status "not available for removal" for months.
Then, from time to time, Amazon sends an email and lets us know that items are now being discarded because we didn't place a removal order. This is such a charade. Not letting us place a removal order, and then destroying our property.
Now you would say the same thing Amazon tells us every time we report this problem (about 20 times in the last 7 years): Just set up your return shipping address for automatic removals and the problem would be solved.
WRONG!
When we opened our Amazon account 8+ years ago, we did so on Amazon.com website, instead of on Amazon.ca. Something that never mattered since the unified NA account doesn't make any difference. But it matters at ONE point: We as a 100% Canadian business can only enter a US address for return shipping. Not our Canadian business address.
Therefore, we are unable to set up automated returns. And every single person we talked to at Amazon has zero clue on how to fix this.
What drives me nuts the most of all is that Amazon chat support or email support is solely able to send canned answers. And those answers are making my blood boil. The level of arrogance and ignorance that speaks out of those messages is on a new level.
Like I explain the whole problem, I clearly say our business is solely operating in Canada, we only ship to Canadian FBA warehouses, and only from our Canadian business address. It just can't be mistaken. And then, I receive the exact same answer that I already received 6 years ago: "We are currently not supporting cross-border shipments". What the heck?! Nobody ever asked for such thing. From St. Thomas to Windsor is even the same province.
I wonder for 7 years if there is a way to get Amazon to actually listen to us sellers and to start fixing their problems.
The problem here is a small one. But the pain it causes in my butt is severe.
Unfulfillable inventory becomes NEVER available for removal. Then Amazon discards our property because the system does not accept our automated removals return shipping address.
Since we started with FBA about 7 years ago, there is one BIG problem and Amazon is not willing to resolve it (since we all know that Amazon is absolutely flawless and only the seller is to blame on everything that doesn't work as expected).
Some unfulfillable items are never becoming available for removal orders. The show the status "not available for removal" for months.
Then, from time to time, Amazon sends an email and lets us know that items are now being discarded because we didn't place a removal order. This is such a charade. Not letting us place a removal order, and then destroying our property.
Now you would say the same thing Amazon tells us every time we report this problem (about 20 times in the last 7 years): Just set up your return shipping address for automatic removals and the problem would be solved.
WRONG!
When we opened our Amazon account 8+ years ago, we did so on Amazon.com website, instead of on Amazon.ca. Something that never mattered since the unified NA account doesn't make any difference. But it matters at ONE point: We as a 100% Canadian business can only enter a US address for return shipping. Not our Canadian business address.
Therefore, we are unable to set up automated returns. And every single person we talked to at Amazon has zero clue on how to fix this.
What drives me nuts the most of all is that Amazon chat support or email support is solely able to send canned answers. And those answers are making my blood boil. The level of arrogance and ignorance that speaks out of those messages is on a new level.
Like I explain the whole problem, I clearly say our business is solely operating in Canada, we only ship to Canadian FBA warehouses, and only from our Canadian business address. It just can't be mistaken. And then, I receive the exact same answer that I already received 6 years ago: "We are currently not supporting cross-border shipments". What the heck?! Nobody ever asked for such thing. From St. Thomas to Windsor is even the same province.
I wonder for 7 years if there is a way to get Amazon to actually listen to us sellers and to start fixing their problems.
The problem here is a small one. But the pain it causes in my butt is severe.
0 replies
Ricardo_Amazon
Hello @Seller_aKjpvLf9GNkXt,
Ricardo from Amazon here.
Can you please try once again to enter your Canadian business address in the automated removal settings? I did a change in your account which I believe should have resolved the issue.
Please let me know.
