Amazon Freight LTL shipment missing - need moderator help
Our FBA pallet was picked up by Amazon Freight LTL on 2/27 but never delivered. When the shipment was closed after 90 days we opened several cases with both Seller Support and ROC but neither team will investigate.
We have a signed BOL from Amazon Freight LTL proving they had picked up the pallet.
@Steve_Amazon@Dominic_Amazon or another moderator, if you can get this issue escalated to the correct team it would be appreciated.
Shipment FBA1714P7H9V
Cases:
12968017821
12833724611
12835055361
Amazon Freight LTL shipment missing - need moderator help
Our FBA pallet was picked up by Amazon Freight LTL on 2/27 but never delivered. When the shipment was closed after 90 days we opened several cases with both Seller Support and ROC but neither team will investigate.
We have a signed BOL from Amazon Freight LTL proving they had picked up the pallet.
@Steve_Amazon@Dominic_Amazon or another moderator, if you can get this issue escalated to the correct team it would be appreciated.
Shipment FBA1714P7H9V
Cases:
12968017821
12833724611
12835055361
0 replies
Dominic_Amazon
Hi @Seller_FCNzmk7Ljof4Q,
@Bryce_Amazon will be the one to help you out with this, they should be reaching out soon!
Best,
Dominic
Bryce_Amazon
Good evening @Seller_FCNzmk7Ljof4Q,
Thanks posting and including all of the relevant details of your issue! I am sorry to hear it's taken some time get this sorted out. I'll take a look at the case numbers you provided and determine if there are options to escalate this issue to an internal team. I will reply here shortly once I have more information.
- Bryce
Bryce_Amazon
Quick update: I read through each of the case IDs you provided, and have reached out to an internal team to assist. I've provided the details you shared here, and noted the BOL you provided in your case as well. If they can assist, they will reach out you via a new case ID number within 1-2 business days. Treat this case as the main point of contact for this issue moving forward, and reply to me here if you have further issues!
- Bryce
