Minimum and Maximum Pricing - Error When Trying to Clear
Anyone else seeing any issues when trying to remove pricing from the minimum and maximum pricing fields in inventory? We had some items that we utilized the repricer on, so we had minimum and maximum pricing set. We no longer wish to have those items repriced, so we go to clear the minimum and maximum pricing fields, and we receive an error message. I opened a support case and they told me that ones you add pricing to those fields, it cannot be removed.... That makes no sense to me. If we no longer wish to utilize the repricer for items, we should be able to clear those fields, save, and still utilize the price that is in the price field.
CASE ID - 16629068321
Error message:
"Error
An error occurred when we tried to process your request. We apologize for the inconvenience. Please try again at a later time."
Can someone please assist me with this?
@Manny_Amazon
@KJ_Amazon
@Atlas_Amazon
@Nano_Amazon
@Dominic_Amazon
@Bryce_Amazon
@Jameson_Amazon
Minimum and Maximum Pricing - Error When Trying to Clear
Anyone else seeing any issues when trying to remove pricing from the minimum and maximum pricing fields in inventory? We had some items that we utilized the repricer on, so we had minimum and maximum pricing set. We no longer wish to have those items repriced, so we go to clear the minimum and maximum pricing fields, and we receive an error message. I opened a support case and they told me that ones you add pricing to those fields, it cannot be removed.... That makes no sense to me. If we no longer wish to utilize the repricer for items, we should be able to clear those fields, save, and still utilize the price that is in the price field.
CASE ID - 16629068321
Error message:
"Error
An error occurred when we tried to process your request. We apologize for the inconvenience. Please try again at a later time."
Can someone please assist me with this?
@Manny_Amazon
@KJ_Amazon
@Atlas_Amazon
@Nano_Amazon
@Dominic_Amazon
@Bryce_Amazon
@Jameson_Amazon
0 replies
Seller_LImVvUWeyiCfQ
I tried deleting one of ours and received the same error. It seems Seller Support may be right. It appears the only way you can delete pricing from the min/max fields is with a file upload.
Price & Quantity file (link to Seller Help page). You can download the correct template from there.
Glenn_Amazon
Hi there @Seller_OUcv80vNwyovN
I'm of the same mind as @Seller_LImVvUWeyiCfQ, in general you may need to use an upload to update these attributes. However you should be able to update those fields. If you are still having issues I would recommend you reach out to Seller Support with your Batch ID for your upload and provide the Seller Support Case here for my review. Thank you for your understanding.
-Glenn
