Wrong Product Voilation
Hello Amazon Community and Moderators,
@Daryl_Amazon
I’m reaching out because I need urgent help with the suspension of our running product, an international travel adapter.
@Daryl_Amazon we had a long process of making this product available, but for Some reason, Amazon again decided to mark it as violating the policies.
Please have a look at this seller forum again, and help me expedite the process, as this time it is even more urgent. I have been working hard to rank my product, and now it is close to being at the top, but Amazon removed my listing.
Our previous Seller forum chat, which ended in positive resolution
https://sellercentral.amazon.com/seller-forums/discussions/t/87a85c18-7099-45ab-9692-1d75962272c2?postId=87a85c18-7099-45ab-9692-1d75962272c2
The suspension notice says:
"Your product has been identified as a 3-Prong to 2-Prong Adapter Grounding Outlet Converter or Electrical Adapter. These products do not meet Canadian safety standards and are prohibited for sale or listing on Amazon.ca."
However, our product isn’t a “cheater plug” but an international travel adapter ( with a partnered patented Company) meant for use overseas. According to the Canadian Electrical Code (CEC) and the Ontario Electrical Safety Authority (ESA) Code (based on the 2021 CEC), there’s an exemption for equipment designed specifically for use outside Ontario. The relevant exemption states:
"(d) Equipment designed for use outside Ontario. You don’t need approval for electrical equipment intended solely for use outside Ontario, because no applicable Canadian standard or certification program applies. An example would be travel adapter plugs for using electrical equipment overseas."
Before listing, we verified with Seller Support that we needed compliance with UL/CSA 60950-1 or UL/CSA 62368-1. Our product is certified under UL/CSA 62368-1, so it meets the necessary safety standards and should not be restricted.
Despite this, our listing was suspended, and we’re getting the same generic responses from Amazon support. Many similar products, including ones from our supplier for other brands, are still listed and sold on Amazon. It seems like our case hasn’t been reviewed properly.
Could @Daryl_Amazon please help escalate our case and review it thoroughly?
Wrong Product Voilation
Hello Amazon Community and Moderators,
@Daryl_Amazon
I’m reaching out because I need urgent help with the suspension of our running product, an international travel adapter.
@Daryl_Amazon we had a long process of making this product available, but for Some reason, Amazon again decided to mark it as violating the policies.
Please have a look at this seller forum again, and help me expedite the process, as this time it is even more urgent. I have been working hard to rank my product, and now it is close to being at the top, but Amazon removed my listing.
Our previous Seller forum chat, which ended in positive resolution
https://sellercentral.amazon.com/seller-forums/discussions/t/87a85c18-7099-45ab-9692-1d75962272c2?postId=87a85c18-7099-45ab-9692-1d75962272c2
The suspension notice says:
"Your product has been identified as a 3-Prong to 2-Prong Adapter Grounding Outlet Converter or Electrical Adapter. These products do not meet Canadian safety standards and are prohibited for sale or listing on Amazon.ca."
However, our product isn’t a “cheater plug” but an international travel adapter ( with a partnered patented Company) meant for use overseas. According to the Canadian Electrical Code (CEC) and the Ontario Electrical Safety Authority (ESA) Code (based on the 2021 CEC), there’s an exemption for equipment designed specifically for use outside Ontario. The relevant exemption states:
"(d) Equipment designed for use outside Ontario. You don’t need approval for electrical equipment intended solely for use outside Ontario, because no applicable Canadian standard or certification program applies. An example would be travel adapter plugs for using electrical equipment overseas."
Before listing, we verified with Seller Support that we needed compliance with UL/CSA 60950-1 or UL/CSA 62368-1. Our product is certified under UL/CSA 62368-1, so it meets the necessary safety standards and should not be restricted.
Despite this, our listing was suspended, and we’re getting the same generic responses from Amazon support. Many similar products, including ones from our supplier for other brands, are still listed and sold on Amazon. It seems like our case hasn’t been reviewed properly.
Could @Daryl_Amazon please help escalate our case and review it thoroughly?
16 replies
Seller_DTLIWqtQN2xwz
Good Day @Daryl_Amazon and team amazon
Please a quick Follow up would be appreciated on Resolving Case ID:17321133431
Because I have inventory, and ranking That i will loose because of Wrong Product Violation.
Thank you
Christine_Amazon
Hello @Seller_DTLIWqtQN2xwz
Christine here from Amazon Forums.
Can you please share the case ID that you have created for this issue with seller support?
I will be waiting for your reply.
Christine.
Seller_DTLIWqtQN2xwz
Good day,
The problem is that they have incorrectly identified my product as a grounding outlet. My product is a non-grounding device designed for non-grounding products and intended for international travel.
According to CEC Rule 2-024, a product designed for international purposes is not subject to certification by an SCC-accredited body. In this case, a harmonized CSA/UL test is accepted.
The support team is failing to realize this.
Seller_DTLIWqtQN2xwz
@Christine_Amazon
@Nano_Amazon
Good day
I need Urgent help
i am not getting postive resonses
Amazon is falining to reaize that my product is not a grounding electrical device, and I am getting automated responses back to back
And my INVENTORY is at risk of DISPOSAL
That is completely unfair, as the product is wrongly determined as a grounding product. It is not, and there has been the same product with the same supplier being sold on the same page of Amazon.
It is an international travel adapter, intended for use outside Canada.
According to the Canadian Electrical Code (CEC) and the Ontario Electrical Safety Authority (ESA) Code (based on the 2021 CEC), there is an exemption for equipment specifically designed for use outside Ontario. The relevant exemption states:
"(d) Equipment, by design, intended for use outside of Ontario. Based on Rule 2-022 2) d) of the OESC, electrical equipment intended solely for use outside of Ontario, such as travel adapter plugs for using electrical equipment overseas, does not require approval because there is no applicable Canadian standard or certification program."
Since my product is an international travel adapter, as mentioned in the listing, it does not need SCC accredited certification. Please address this on your end, and escalate this to the specialized team needed to resolve this issue.
Seller_lmFtUvpmHE3im
Hi,
It seems they’re currently focused on preparations for the upcoming Good Friday and Easter Monday. There will likely be sales and offers launched during this period, and Amazon employees are probably working to ensure everything runs smoothly for a successful event.
Meanwhile, we sellers with suspended accounts are like sinking ships, treated as guilty until proven innocent. Sadly, we are unable to prove our innocence as we’re locked out without access to support tools and anyone to help.
Why would anyone focus on a sinking ship with no hope, when the upcoming holidays offer such promise and opportunity?
Seller_DTLIWqtQN2xwz
Hey
Its SAD
I have to go through it twice.
I have it approved last time. Had to go through same thing, and NOW again they are givimg me the hard time
Seller_lmFtUvpmHE3im
Hey Hi,
Yes, I agree, Its Sad....
You got it approved once and I am sure you will get it done again with your past case as you reference.. At-least you had someone who helped you, I have been trying to get help since last 6 months but haven't heard from anyone yet..
I am still trying and giving it my 1000% in every possible way I can, trying to get this issue resolved. I suggest you to do the same...
People give up if they know they are wrong and it wont work... If they are correct then they wont give up until the end when there is no hope left...
Don's loose hope.. Keep trying like I am..
Christine_Amazon
Hello @Seller_DTLIWqtQN2xwz
I am still working with them to re-evaluate your case.
As soon as I have an update, I will let you know.
Christine.
Seller_DTLIWqtQN2xwz
Thank you @Christine_Amazon
The problem is, my inventory is set to auto disposal, and i wont be able to get it back.
SO if possible, can we escalate this problem?
Seller_lmFtUvpmHE3im
Hi @Christine_Amazon
Is there any possibility that you can check my issue and help me solve it?
https://sellercentral.amazon.com/seller-forums/discussions/t/e86ec110-f686-4811-99d2-24a23079c5ba?postId=e86ec110-f686-4811-99d2-24a23079c5ba
I have been waiting since long for someone from Amazon to look into my issue and help me. I will apricate your help.
Thanks
Seller_lmFtUvpmHE3im
Hi @Christine_Amazon
Is there any possibility that you can check my issue and help me solving it? I have been waiting since long for someone from Amazon to come forward and help me.
https://sellercentral.amazon.com/seller-forums/discussions/t/e86ec110-f686-4811-99d2-24a23079c5ba?postId=e86ec110-f686-4811-99d2-24a23079c5ba
Your help will be much appreciated.
Thanks,
