Application for brand registry is currently under review
Hello Amazon Team and Everyone,
On April 9th, I submitted the brand registration for the first time, but brand team rejected my application because of product images issue (Please see case ID 17558690861). So I re-took the photo with the product logo through mobile phone. Then, I resubmitted the brand registration on April 13th. But unfortunately, brand team rejected me instantly with reasons "abcdef". I submitted an appeal and the amazon brand team told me that my brand application was rejected.
I contacted customer support for brand registry issue. He told me that this account does not meet the brand registry requirements. Therefore, the current brand registry has been put on hold and It may take 90 days to wait.
Now, I don't know what is unqualified? I hope Amazon team can point out the problems and offer some suggestions. So that I can improve according to your requirements. If a 90-day wait is necessary, it may seriously affect my sales plan.
I re-prepared the information based on the information they provided, but when I was ready to apply again, it showed that the brand application was under review and I could not submit it. And the related case ID 17576782411 is ineligible status.
How can I close this case so that I can resubmit the new information. I have been waitted for 1 month. What should I do now?
Please kindly help! Thank you so much!
Application for brand registry is currently under review
Hello Amazon Team and Everyone,
On April 9th, I submitted the brand registration for the first time, but brand team rejected my application because of product images issue (Please see case ID 17558690861). So I re-took the photo with the product logo through mobile phone. Then, I resubmitted the brand registration on April 13th. But unfortunately, brand team rejected me instantly with reasons "abcdef". I submitted an appeal and the amazon brand team told me that my brand application was rejected.
I contacted customer support for brand registry issue. He told me that this account does not meet the brand registry requirements. Therefore, the current brand registry has been put on hold and It may take 90 days to wait.
Now, I don't know what is unqualified? I hope Amazon team can point out the problems and offer some suggestions. So that I can improve according to your requirements. If a 90-day wait is necessary, it may seriously affect my sales plan.
I re-prepared the information based on the information they provided, but when I was ready to apply again, it showed that the brand application was under review and I could not submit it. And the related case ID 17576782411 is ineligible status.
How can I close this case so that I can resubmit the new information. I have been waitted for 1 month. What should I do now?
Please kindly help! Thank you so much!
0 replies
Sandy_Amazon
Hi @Seller_dubAF5SHD0S4Y
My name is Sandy from the Community Manager team here on Seller Forums. I'm happy to offer some guidance and insights on your case here.
Depending on the situation, Brand Registry typically does not disclose a lot of information around the denial reason as per their policy. However, I have worked on many seller cases with Brand Registry here and have some insights/ potential reasons that may help.
Typically when sellers receive this messaging it could mean 2 things:
- The seller themselves has engaged in abusive conduct
- The trademark/brand is abusive.
For 1. Some sellers will have Account Health metrics they will need to work on, or have other selling accounts they opened in the past/present that in bad standing. (deactivated, terminated, not meeting account health metrics, unresolved claims, etc.)
If you do not fall under all things listed in 1, the reason for decline could be for reason 2.
For 2. Trademark reason, if sellers are working with an attorney or agent that violates United States Patent and Trademark Office (USPTO) rules and policies, this will prevent you from enrolling in Brand Registry.
If you’re working through an intermediary, rather than directly with a U.S. licensed attorney, to seek a U.S. trademark registration or enrollment into Brand Registry, your application may be subject to additional investigation by Amazon and the USPTO.
Please check whether your attorney is a subject to an Order for Sanctions from the USPTO or listed on Potentially Misleading Solicitations. If you’re concerned about the validity of your application or the conduct of involved parties, please consult with a new private U.S. attorney to review your application.
I'm happy to answer any questions if you have any.
Best,
Sandy
