VTR Rate is decreasing but all tracking numbers are valid
Hello,
My VTR rate is decreasing day by day and my seller offers(FBM) are at risk on a category basis. This has never happened to me before and I'm wondering how I can fix this problem.
VTR rate is currently at 86% and, when I downloaded the report and checked, all tracking numbers are correct. There are also delivery proof photos and pre-transportation photos of the cargo. All my deliveries were delivered before the delivery time I promised.
Have any other sellers experienced this situation? We have an agreement with Purolator company and all our cargo is sent by this transportation company. What should I do to solve this problem? Also added notification below.
I am waiting for your help and suggestions.
Case ID: 15154966961
VTR Rate is decreasing but all tracking numbers are valid
Hello,
My VTR rate is decreasing day by day and my seller offers(FBM) are at risk on a category basis. This has never happened to me before and I'm wondering how I can fix this problem.
VTR rate is currently at 86% and, when I downloaded the report and checked, all tracking numbers are correct. There are also delivery proof photos and pre-transportation photos of the cargo. All my deliveries were delivered before the delivery time I promised.
Have any other sellers experienced this situation? We have an agreement with Purolator company and all our cargo is sent by this transportation company. What should I do to solve this problem? Also added notification below.
I am waiting for your help and suggestions.
Case ID: 15154966961
0 replies
Seller_7LrAV0m5llaI7
We woke up to it this morning and found all our current Purolator shipments that were valid yesterday, went invalid today:
@Sunnie_Amazon this needs to be escalated fast. It's a huge issue that affects a lot of Canadian sellers.
It looks like the tracking id has glitched out and put an "=" sign and " " quotes around it which shouldn't be there. We definitely didn't enter it that way but some glitch on your system end has changed the tracking and added
Below is how it's shown on the order confirmation page:
You can see that it's not entered as ="334655862095" just 334655862095
Seller_9YP7YHagiaxYP
I see it with Canpar and CanadaPost as well. It seems like a broader issue. Could you guys look into it ASAP? Case: 15179421111
Seller_7LrAV0m5llaI7
I haven't seen it affect Canada Post yet. If it does, it's a huge widespread issue and Amazon will be losing all their FBM sellers in Canada as every seller would then get suspended.
Seller_MAyhrStoN0lVH
Having the Same issues with Purolator shipments.
How do you have your shipment status sent to amazon?
I'm using Shipstation, could there be an API issue?
Seller_7LrAV0m5llaI7
How do you have your shipment status sent to amazon?
I'm using Shipstation, could there be an API issue?
We use the drop down box on the confirm shipping page, click on Purolator, Add either ground or express service, and put in the tracking number. That's the way we've done it the last 4 years.
Stevie_Amazon
Hi there @Seller_GhDWa5Du7tdnG,
Thank you for utilizing the Seller Forums and bringing this matter to our attention.
I am forwarding this information to further research. Please continue to post relevant information in this thread if you hear something before the moderating team does.
All the best,
Stevie
Seller_KHK30Pgsseg7x
I have the same problem. No matter what shipper I use here in Canada. Tracking numbers and Carriers are correct but Amazon is saying they are not. Not sure how we're suppose to fix something that isn't wrong??
Seller_UfwmtqsaEt9rY
Hello @Stevie_Amazon
Given Amazon's expectation for sellers to address issues within 24 to 48 hours, I would like to inquire if there have been any updates or progress towards resolution from Amazon's end. its over a week now!
