BFL2 - SHAFTER is a Shame. Package is lost on this warehouse
Hello dear Amazon, We shipped a parcel of 860 pieces to Amazon Warehouse BFL2 - SHAFTER, CA. Tracking clearly shows that parcel is delivered to the warehouse on Sep 24th. 2024. We filed claim with Customer Support, ID 16447881491, and they said they do not have any answers until Oct 22nd. We provided complete set of documents and proof of delivery from UPS with the person name from the Amazon warehouse who received the parcel. It also shows the weight of 30 pound which means this can't be nothing. Amazon FBA is currently charging Total inbound placement service fees: $290.40. please tell me how can you charge a lost package for 290 dollars for a inbound placement service. can i call it is a delayed service? this new system is somehow drives us crazy. we paid extra amount from seller pocket as our package is lost. do you think it makes sense? I have been a seller on amazon since 2019 and have never faced any issues with delivery. Please help!
FBA shipment ID: FBA18BGKCCTS
Case ID: 16447881491
BFL2 - SHAFTER is a Shame. Package is lost on this warehouse
Hello dear Amazon, We shipped a parcel of 860 pieces to Amazon Warehouse BFL2 - SHAFTER, CA. Tracking clearly shows that parcel is delivered to the warehouse on Sep 24th. 2024. We filed claim with Customer Support, ID 16447881491, and they said they do not have any answers until Oct 22nd. We provided complete set of documents and proof of delivery from UPS with the person name from the Amazon warehouse who received the parcel. It also shows the weight of 30 pound which means this can't be nothing. Amazon FBA is currently charging Total inbound placement service fees: $290.40. please tell me how can you charge a lost package for 290 dollars for a inbound placement service. can i call it is a delayed service? this new system is somehow drives us crazy. we paid extra amount from seller pocket as our package is lost. do you think it makes sense? I have been a seller on amazon since 2019 and have never faced any issues with delivery. Please help!
FBA shipment ID: FBA18BGKCCTS
Case ID: 16447881491
0 replies
Seller_sGt7KNCUV8FZ0
We also lost our shippment in the BFL2
No one help!!!!!!!!!!!!!!!!!!!!!!!!!!
Seller_Nvfjrun8uBH4N
Did you open a case? I got a reimbursement in 10 days.
Seller_nBUcRErQhJ4JW
Dozens of threads on this.
Clearly its a problem facility. Keep opening cases
Anyone with a brain would condclude something is wrong. Packages arrive, shipments are closed with all merchandise missing. Like sellers are just sending empty packages to Amazon.
Your dealing in logic, how did Amazon charge you to place inventory they dont have.
Always use Amazon shipping then they dont deny receipt , they just claim the packages were empty.
Seller_KPbAmjOb4nj1z
We are having the same issue with high value shipment lost at this location Amazon FBA Amazon Warehouse BFL2 - SHAFTER, CA
Seller_Bo9kbhzbrT7sU
We have 3 shipments of jewelry missing as well. They are claiming closed with 0 inventory, which is impossible. Nearly $13k worth of jewelry is missing now. I find it concerning that jewelry sellers seem to be dealing with this situation specifically. Have you received any resolution on your issue yet?
Seller_0BTJksGHL8s30
hi amazon team, please can you help me to update this issue. @TaylorR_Amazon @KJ_Amazon @CR_Amazon @Josh_Amazon @Nikki_Amazon@TaylorR_Amazon @KJ_Amazon@CR_Amazon@Josh_Amazon
Seller_KPbAmjOb4nj1z
Any update on this? It has been a while.
Seller_KPbAmjOb4nj1z
Looks like they are starting to find the shipments now after serious escalations to Amazon. Should not need that level of escalation for this. Change in needed.
Christine_Amazon
Hello @Seller_0BTJksGHL8s30
Christine here from Amazon Forums.
I was checking your situation, and I was able to see that there is an open case already with the team in charge.
I do highly recommend you to follow up on the case ID 16525470091.
If after this case is resolved, you still have problems, let me know to further assist you.
Christine.
Seller_ytpojVSkt1CaD
I have 3 shipments having problems at this fulfillment center, this is a very very serious issue.
