URGENT > Amazon A to Z Threatened me in an email [SEE ATTACHED SCREENSHOTS]
This pertains to Order ID # 701-3404853-6007411
According to the return request details (see attached screen shot) buyer purchased this item for her daughter, however even though Mom liked the color, the daughter did not like the color. We provided the Return Merchandise Authorization.
Shortly after, the buyer then called us by phone asking about restocking fees. Our policy is within the amazon Guidelines "The buyer changes their mind* about a purchase and returns an item in the original condition within the return window." (see attached screen shot) 20 % restocking fee. She did not like this and was vulgar and hung up on us and said she would call Amazon.
Then we get a A to Z claim against us, (side note classified wrong as "Different from what I ordered" <<< NOT TRUE
Amazon A to Z sends me the attached EMAIL which states:
"We have provisionally withdrawn this claim. However, if you do not issue a full refund or contact us when the return is received, the claim will be reopened. The amount may then be debited from your account, impacting your performance metrics."
So even though Amazon Restocking Guidelines, clearly say if someone changes there mind, we can implement a restocking fee, however this email clearly says "IF YOU DO NOT ISSUE A FULL REFUND......THE AMOUNT WILL BE DEBITED FROM YOUR ACCOUNT".
I would remiss if i did not say that it is advertised that A to Z guarantee covers both the timely delivery and the condition of the item. In this case the item was delivered well before the time allotted and in perfect condition.
ADDITIONALLY:
The buyer already left us a One Star FEEDBACK, which effects our performance metrics, if A to Z also penalizes us then is this not DOUBLE JEOPARDY for the same order?
I would really like to escalate this as this has so many patently wrongs in it.
1. A to Z telling me i have to provide a FULL refund, or they will count it against me and debit my account
2. the issue of Double Jeopardy for your performance metrics for the same order and issue.
Can Mr Bezo's staff look into this please.
@Lucre_Amazon
@Roberto_Amazon
@Sunnie_Amazon
@Ricardo_Amazon
@Daryl_Amazon
@Tatiana_Amazon,




URGENT > Amazon A to Z Threatened me in an email [SEE ATTACHED SCREENSHOTS]
This pertains to Order ID # 701-3404853-6007411
According to the return request details (see attached screen shot) buyer purchased this item for her daughter, however even though Mom liked the color, the daughter did not like the color. We provided the Return Merchandise Authorization.
Shortly after, the buyer then called us by phone asking about restocking fees. Our policy is within the amazon Guidelines "The buyer changes their mind* about a purchase and returns an item in the original condition within the return window." (see attached screen shot) 20 % restocking fee. She did not like this and was vulgar and hung up on us and said she would call Amazon.
Then we get a A to Z claim against us, (side note classified wrong as "Different from what I ordered" <<< NOT TRUE
Amazon A to Z sends me the attached EMAIL which states:
"We have provisionally withdrawn this claim. However, if you do not issue a full refund or contact us when the return is received, the claim will be reopened. The amount may then be debited from your account, impacting your performance metrics."
So even though Amazon Restocking Guidelines, clearly say if someone changes there mind, we can implement a restocking fee, however this email clearly says "IF YOU DO NOT ISSUE A FULL REFUND......THE AMOUNT WILL BE DEBITED FROM YOUR ACCOUNT".
I would remiss if i did not say that it is advertised that A to Z guarantee covers both the timely delivery and the condition of the item. In this case the item was delivered well before the time allotted and in perfect condition.
ADDITIONALLY:
The buyer already left us a One Star FEEDBACK, which effects our performance metrics, if A to Z also penalizes us then is this not DOUBLE JEOPARDY for the same order?
I would really like to escalate this as this has so many patently wrongs in it.
1. A to Z telling me i have to provide a FULL refund, or they will count it against me and debit my account
2. the issue of Double Jeopardy for your performance metrics for the same order and issue.
Can Mr Bezo's staff look into this please.
@Lucre_Amazon
@Roberto_Amazon
@Sunnie_Amazon
@Ricardo_Amazon
@Daryl_Amazon
@Tatiana_Amazon,




0 replies
Ricardo_Amazon
Hello @Seller_BQNy3BsPMJ6c0,
Ricardo from Amazon here.
I see this has been forwarded to our A-to-Z escalations team. You should receive a response soon about this.
Additionally, I'd like to inform you I have removed the feedback associated with order 701-3404853-6007411.