Amazon FBA Inbound Improperly Reconciling Lost Units with Different FNSKUs from Different Shipments
Hi all,
I'm facing a critical issue with Amazon's handling of lost FBA inventory. Instead of providing proper reimbursements, seller support is reconciling lost units with overages from completely different products from separate shipments (some as far back as 3 months ago before my ASIN even launched!!)
When units go missing from our shipments, Amazon isn't reimbursing us cash value. Instead, they're "reconciling" by matching our lost items with overages of entirely different products from unrelated shipments.
Amazon's Policy States:
From https://sellercentral.amazon.com/help/hub/reference/G200213130:
"If an item you send to us as part of the Fulfilment by Amazon (FBA) service is lost or damaged at a facility or by a carrier operated by Amazon or on behalf of Amazon, we replace that item with a new item of the same product or reimburse you for it."
I even spoke to the seller support and they are claiming that the policy is to replace it with a "similiar" product. COMPLETELY LYING TO ME.
Some missing items are obviously lost since UPS has lost it (via tracking). Appreciate it if someone from amazon can take a look at my cases and help me understand:
Case numbers: 17035172511 (2 separate asins, nov 27 2024 and oct 8 2024 being used)
Case numbers: 16995619201 (2 separate asins, sept 3 2024 and nov 20 2024 being used)
Amazon FBA Inbound Improperly Reconciling Lost Units with Different FNSKUs from Different Shipments
Hi all,
I'm facing a critical issue with Amazon's handling of lost FBA inventory. Instead of providing proper reimbursements, seller support is reconciling lost units with overages from completely different products from separate shipments (some as far back as 3 months ago before my ASIN even launched!!)
When units go missing from our shipments, Amazon isn't reimbursing us cash value. Instead, they're "reconciling" by matching our lost items with overages of entirely different products from unrelated shipments.
Amazon's Policy States:
From https://sellercentral.amazon.com/help/hub/reference/G200213130:
"If an item you send to us as part of the Fulfilment by Amazon (FBA) service is lost or damaged at a facility or by a carrier operated by Amazon or on behalf of Amazon, we replace that item with a new item of the same product or reimburse you for it."
I even spoke to the seller support and they are claiming that the policy is to replace it with a "similiar" product. COMPLETELY LYING TO ME.
Some missing items are obviously lost since UPS has lost it (via tracking). Appreciate it if someone from amazon can take a look at my cases and help me understand:
Case numbers: 17035172511 (2 separate asins, nov 27 2024 and oct 8 2024 being used)
Case numbers: 16995619201 (2 separate asins, sept 3 2024 and nov 20 2024 being used)
0 replies
Christine_Amazon
Hello @Seller_7oHMyN7WAOU0b
Christine here from Amazon Forums.
I was checking the case ID 17035172511 and I do see that the team in charge is currently working on the case, we will need to allow sometime in order for them to provide you with a resolution.
For the case ID 16995619201 I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
