Account Under Review for No Reason
I hate whenever I get these ridiculous performance notifications where I have to send information and then get copy and paste responses back from Amazon saying they don't have enough information. Here's the latest one. Can anyone let me know the easiest way to deal with this so they can pay me my $90,000 they're holding currently? I feel like this has to be some kind of mistake because they're acting like I'm a new account or something. I always do this level of volume and sometimes even more. I've had this Amazon account since 2015. Not sure how I can force buyers to leave feedback if that's actually the reason why.
Dear seller,
We are reviewing your account. Funds will not be transferred to you during the review but will stay in your account. Please continue to ship your orders and only list items that you can ship by the expected ship date.
Why did I receive this message?
Your current sales volumes are not supported by buyer feedback or an established sales history. As a result, we are reviewing your Amazon.com seller account.
How do I expedite the review of my account?
To expedite the review of your selling account, please provide us the following information:
-- How long you have been in business.
-- Anticipated monthly sales on Amazon.
-- The address (URL or store address) of other stores where you sell these products.
-- Tracking information for recently shipped orders.
-- GSTIN, VAT ID, Tax ID, or Dun and Bradstreet (D-U-N-S) number.
Has your account been reviewed in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our Selling Policies and Seller Code of Conduct.
-- How your account has not violated our policies.
I answered all of their questions and provided 10 tracking numbers that have already been delivered and said I could provide hundreds more because we actually do that much volume regularly. Then of course I get the copy and paste response saying they don't have enough information.
Hello SSACards,
We do not have enough information to reinstate your account.
Why is this happening?
We are not able to confirm delivery of your recent seller-fulfilled orders. Please provide us evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account.
If you are an Amazon Easy Ship seller, please confirm that you use this service for your seller-fulfilled orders as part of your submission and disregard including tracking information. Evidence of delivery should include buyer confirmation of receipt or proof-of-delivery documentation.
How do I send the required information?
If you believe there has been an error or you would like the review process expedited, submit an explanation to selleraccount-review@amazon.com
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.
So what do I do now? How am I supposed to prove the tracking has been delivered if they refuse to look it up themselves? Thanks!
Account Under Review for No Reason
I hate whenever I get these ridiculous performance notifications where I have to send information and then get copy and paste responses back from Amazon saying they don't have enough information. Here's the latest one. Can anyone let me know the easiest way to deal with this so they can pay me my $90,000 they're holding currently? I feel like this has to be some kind of mistake because they're acting like I'm a new account or something. I always do this level of volume and sometimes even more. I've had this Amazon account since 2015. Not sure how I can force buyers to leave feedback if that's actually the reason why.
Dear seller,
We are reviewing your account. Funds will not be transferred to you during the review but will stay in your account. Please continue to ship your orders and only list items that you can ship by the expected ship date.
Why did I receive this message?
Your current sales volumes are not supported by buyer feedback or an established sales history. As a result, we are reviewing your Amazon.com seller account.
How do I expedite the review of my account?
To expedite the review of your selling account, please provide us the following information:
-- How long you have been in business.
-- Anticipated monthly sales on Amazon.
-- The address (URL or store address) of other stores where you sell these products.
-- Tracking information for recently shipped orders.
-- GSTIN, VAT ID, Tax ID, or Dun and Bradstreet (D-U-N-S) number.
Has your account been reviewed in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our Selling Policies and Seller Code of Conduct.
-- How your account has not violated our policies.
I answered all of their questions and provided 10 tracking numbers that have already been delivered and said I could provide hundreds more because we actually do that much volume regularly. Then of course I get the copy and paste response saying they don't have enough information.
Hello SSACards,
We do not have enough information to reinstate your account.
Why is this happening?
We are not able to confirm delivery of your recent seller-fulfilled orders. Please provide us evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account.
If you are an Amazon Easy Ship seller, please confirm that you use this service for your seller-fulfilled orders as part of your submission and disregard including tracking information. Evidence of delivery should include buyer confirmation of receipt or proof-of-delivery documentation.
How do I send the required information?
If you believe there has been an error or you would like the review process expedited, submit an explanation to selleraccount-review@amazon.com
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.
So what do I do now? How am I supposed to prove the tracking has been delivered if they refuse to look it up themselves? Thanks!
0 replies
Saeid_Amazon
Hello @Seller_xvzqJRiuBT5UG
Thank you for your post and providing the notice you received. Based on this information, I can see that your account is currently under investigation, and we are requesting proof of delivery of your seller-fulfilled orders.
As a means of protecting customers, we monitor seller-fulfilled orders to ensure customers are receiving the items they purchased in a timely fashion. Amazon can place your selling account under review to monitor your selling activity and validate delivery on recent seller-fulfilled orders.
Amazon considers multiple factors when deciding whether a selling account should be placed under temporary review. For example:
- You do not have a sufficient history of past sales.
- Multiple customers have indicated they did not receive the items they ordered.
- There is no tracking information available on your account or the tracking information is invalid.
- There has been an unusual change in your selling patterns.
- You are selling higher risk items. Higher risk items may include consumer electronics, computers or trending items.
" Can anyone let me know the easiest way to deal with this so they can pay me my $90,000 they're holding currently?"
During the investigation process that should not exceed 30 days, we limit your ability to receive disbursements as per applicable laws and policies. Once we confirm delivery of recent seller-fulfilled orders, your offers will be automatically reactivated and you can proceed with funds disbursements according to your normal disbursement schedule.
"Not sure how I can force buyers to leave feedback if that's actually the reason why."
You're right that you can't force sellers, however, you have the option to request feedback from your buyers. When contacting a buyer, keep in mind that it is prohibited to pressure a buyer or offer incentives for feedback. For more information, go to Customer product reviews policies.
" How am I supposed to prove the tracking has been delivered if they refuse to look it up themselves?"
Are you aware that 95% of your orders must have valid tracking?
Is there incorrect/missing/reused tracking information on your orders?
What is your usual process for fulfilling your orders? Who do you ship your products through?
Do you get tracking for your orders before you confirm them? If no, are you aware orders must be shipped before you confirm as shipped?
" answered all of their questions and provided 10 tracking numbers that have already been delivered and said I could provide hundreds more because we actually do that much volume regularly. Then of course I get the copy and paste response saying they don't have enough information."
I recommend that you review each of your orders in the last 60 days and ensure they all contain a valid tracking number (including returns).
If you haven’t already provided this, update tracking information for recent seller-fulfilled orders and verify that the current uploaded tracking information is correct
Provide evidence to support the identification of your business and history of positive buyer-seller transactions.
For additional information, refer to Selling account reviews for seller-fulfilled orders.
I hope this information was useful. The forums community and I are here to support you. Please let us know how we can help from this point forward.
Regards,
Saeid.
Emet_Amazon
Hello @Seller_xvzqJRiuBT5UG,
Thank you for following up with a new but similar situation.
I finally got it resolved and they released my funds, but today, I just got the EXACT same account under review message AGAIN. My funds are being held once again less than a month after.
Typically, when these situations occur it is due to newer issues related to the originally addressed situation continue to occur. As we were previously asking for tracking and other related information. Have you encountered any new issues with tracking, or customer complaints of not receiving products?
I resent them the exact same email that worked last time. Also, they also are saying I need to do a video identity verification.
As noted above, if this is a newer situation with newer issues the old accepted appeal would no longer be viable. Additionally, you mentioned being requested to join a video call, have you scheduled this call yet, if so what times did you select?
As we do have limited visibility into your account and what we can advise on is provided by you. I would suggest reviewing feedback, orders, and claims to see if any newer issues did take place, offer tracking or proof of delivery as requested to help dispute the situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_xvzqJRiuBT5UG,
I appreciate you following up and providing us with more information surrounding your more recent situation.
My first date I scheduled from the second batch was yesterday, Monday April 29th. Since I'm supposed to receive 48 hours advance notice, I was checking all day on Saturday to see if I had heard anything from Amazon. I heard nothing until last night at 8:39PM. They confirmed my video interview for April 29th at 3PM. Not only did I not receive 48 hours notice, but it was also scheduled 5 hours AFTER it was supposed to happen.
If you have any power to escalate this case please do so, this has been such a crazy ordeal over such a small misunderstanding and Amazon can't even schedule the interview with me properly.
I have gone ahead and passed your concerns and information to the appropriate teams to review your situation. I would suggest continuing to monitor your performance notifications for follow up communication once they have completed their review.
I would suggest still using this space to provide updates or inquire on the situation. Although we will have limited visibility at this point we can advise if it is still pending review.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Atlas_Amazon
Hello @Seller_xvzqJRiuBT5UG
"It seems like the issue was resolved immediately after you let them know."
Thank you for the information provided regarding the developments in your situation. Have you received any other follow up regarding this specific concern? What type of response did you receive on the documents that you attempted to provide?
If you have any other information or other relevant details, we would advise on providing the information to this thread to avoid any confusion on the matter.
Best,
Atlas
