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Seller_Yal1aLZZSdcQ3

Create new users under main account and grant access

Can some one kind help me figure out how to create new users for my account ? I'm sent tickets to Amazon help center but it seems like automated generated messages.

I have created an account in user permission and sent messages to my preferred phone number and email. But when the recipient clicks on the link, it redirects to the Amazon login page and I would try to login with the selected email address (Under open invitations). it shows me Errors like (email not found or wrong phone number)

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Account setup
Tags:Seller Central
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user profile
Seller_Yal1aLZZSdcQ3

Create new users under main account and grant access

Can some one kind help me figure out how to create new users for my account ? I'm sent tickets to Amazon help center but it seems like automated generated messages.

I have created an account in user permission and sent messages to my preferred phone number and email. But when the recipient clicks on the link, it redirects to the Amazon login page and I would try to login with the selected email address (Under open invitations). it shows me Errors like (email not found or wrong phone number)

Account setup
Tags:Seller Central
00
13 views
1 reply
Reply
0 replies
user profile
Jurgen_Amazon
In reply to: Seller_Yal1aLZZSdcQ3’s post

Hello @Seller_Yal1aLZZSdcQ3,

Thank you for bringing this issue to our attention. Creating new users for your account is an important aspect of managing your Amazon seller business, and I understand your frustration with the automated responses and the difficulties you're experiencing. Let me provide some general guidance and suggest next steps:

  1. User Permissions: It's good that you've accessed the User Permissions section in Seller Central. This is the correct place to start creating new users.
  2. Invitation Process: The process typically involves sending an invitation to the new user's email address. The recipient should then be able to click on the link and set up their account.
  3. Login Issues: The redirect to the Amazon login page is normal, but the errors you're encountering suggest there might be a mismatch between the information you've entered and what the new user is using to log in.

To help resolve this issue, I recommend the following:

  1. Double-check that the email address and phone number you're using for the new user are correct and match exactly what the user will use to log in.
  2. Ensure that the new user is creating a new account rather than trying to log in with an existing Amazon customer account.
  3. Try clearing your browser cache and cookies, or use a different browser to rule out any browser-related issues.

To investigate this further and provide more specific assistance, could you please provide:

  1. The Seller Support case ID(s) related to your previous inquiries about this issue?
  2. The exact error message you're receiving (without including any personal information)?

With this information, we can look into your case more thoroughly and provide more targeted assistance.

In the meantime, I recommend reviewing the "Set user permissions" help pages in Seller Central for any updates or additional information that might be relevant to your situation.

If you continue to experience issues, please don't hesitate to reach out to Seller Support again. Sometimes, complex account issues require direct intervention from our support team.

Remember, this is a public forum, so please don't share any personal or sensitive information here. If you need to provide private details, please do so through official Amazon Seller Support channels.

Jurgen

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Seller_Yal1aLZZSdcQ3

Create new users under main account and grant access

Can some one kind help me figure out how to create new users for my account ? I'm sent tickets to Amazon help center but it seems like automated generated messages.

I have created an account in user permission and sent messages to my preferred phone number and email. But when the recipient clicks on the link, it redirects to the Amazon login page and I would try to login with the selected email address (Under open invitations). it shows me Errors like (email not found or wrong phone number)

13 views
1 reply
Account setup
Tags:Seller Central
00
Reply
user profile
Seller_Yal1aLZZSdcQ3

Create new users under main account and grant access

Can some one kind help me figure out how to create new users for my account ? I'm sent tickets to Amazon help center but it seems like automated generated messages.

I have created an account in user permission and sent messages to my preferred phone number and email. But when the recipient clicks on the link, it redirects to the Amazon login page and I would try to login with the selected email address (Under open invitations). it shows me Errors like (email not found or wrong phone number)

Account setup
Tags:Seller Central
00
13 views
1 reply
Reply
user profile

Create new users under main account and grant access

by Seller_Yal1aLZZSdcQ3

Can some one kind help me figure out how to create new users for my account ? I'm sent tickets to Amazon help center but it seems like automated generated messages.

I have created an account in user permission and sent messages to my preferred phone number and email. But when the recipient clicks on the link, it redirects to the Amazon login page and I would try to login with the selected email address (Under open invitations). it shows me Errors like (email not found or wrong phone number)

Account setup
Tags:Seller Central
00
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1 reply
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Jurgen_Amazon
In reply to: Seller_Yal1aLZZSdcQ3’s post

Hello @Seller_Yal1aLZZSdcQ3,

Thank you for bringing this issue to our attention. Creating new users for your account is an important aspect of managing your Amazon seller business, and I understand your frustration with the automated responses and the difficulties you're experiencing. Let me provide some general guidance and suggest next steps:

  1. User Permissions: It's good that you've accessed the User Permissions section in Seller Central. This is the correct place to start creating new users.
  2. Invitation Process: The process typically involves sending an invitation to the new user's email address. The recipient should then be able to click on the link and set up their account.
  3. Login Issues: The redirect to the Amazon login page is normal, but the errors you're encountering suggest there might be a mismatch between the information you've entered and what the new user is using to log in.

To help resolve this issue, I recommend the following:

  1. Double-check that the email address and phone number you're using for the new user are correct and match exactly what the user will use to log in.
  2. Ensure that the new user is creating a new account rather than trying to log in with an existing Amazon customer account.
  3. Try clearing your browser cache and cookies, or use a different browser to rule out any browser-related issues.

To investigate this further and provide more specific assistance, could you please provide:

  1. The Seller Support case ID(s) related to your previous inquiries about this issue?
  2. The exact error message you're receiving (without including any personal information)?

With this information, we can look into your case more thoroughly and provide more targeted assistance.

In the meantime, I recommend reviewing the "Set user permissions" help pages in Seller Central for any updates or additional information that might be relevant to your situation.

If you continue to experience issues, please don't hesitate to reach out to Seller Support again. Sometimes, complex account issues require direct intervention from our support team.

Remember, this is a public forum, so please don't share any personal or sensitive information here. If you need to provide private details, please do so through official Amazon Seller Support channels.

Jurgen

00
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user profile
Jurgen_Amazon
In reply to: Seller_Yal1aLZZSdcQ3’s post

Hello @Seller_Yal1aLZZSdcQ3,

Thank you for bringing this issue to our attention. Creating new users for your account is an important aspect of managing your Amazon seller business, and I understand your frustration with the automated responses and the difficulties you're experiencing. Let me provide some general guidance and suggest next steps:

  1. User Permissions: It's good that you've accessed the User Permissions section in Seller Central. This is the correct place to start creating new users.
  2. Invitation Process: The process typically involves sending an invitation to the new user's email address. The recipient should then be able to click on the link and set up their account.
  3. Login Issues: The redirect to the Amazon login page is normal, but the errors you're encountering suggest there might be a mismatch between the information you've entered and what the new user is using to log in.

To help resolve this issue, I recommend the following:

  1. Double-check that the email address and phone number you're using for the new user are correct and match exactly what the user will use to log in.
  2. Ensure that the new user is creating a new account rather than trying to log in with an existing Amazon customer account.
  3. Try clearing your browser cache and cookies, or use a different browser to rule out any browser-related issues.

To investigate this further and provide more specific assistance, could you please provide:

  1. The Seller Support case ID(s) related to your previous inquiries about this issue?
  2. The exact error message you're receiving (without including any personal information)?

With this information, we can look into your case more thoroughly and provide more targeted assistance.

In the meantime, I recommend reviewing the "Set user permissions" help pages in Seller Central for any updates or additional information that might be relevant to your situation.

If you continue to experience issues, please don't hesitate to reach out to Seller Support again. Sometimes, complex account issues require direct intervention from our support team.

Remember, this is a public forum, so please don't share any personal or sensitive information here. If you need to provide private details, please do so through official Amazon Seller Support channels.

Jurgen

00
user profile
Jurgen_Amazon
In reply to: Seller_Yal1aLZZSdcQ3’s post

Hello @Seller_Yal1aLZZSdcQ3,

Thank you for bringing this issue to our attention. Creating new users for your account is an important aspect of managing your Amazon seller business, and I understand your frustration with the automated responses and the difficulties you're experiencing. Let me provide some general guidance and suggest next steps:

  1. User Permissions: It's good that you've accessed the User Permissions section in Seller Central. This is the correct place to start creating new users.
  2. Invitation Process: The process typically involves sending an invitation to the new user's email address. The recipient should then be able to click on the link and set up their account.
  3. Login Issues: The redirect to the Amazon login page is normal, but the errors you're encountering suggest there might be a mismatch between the information you've entered and what the new user is using to log in.

To help resolve this issue, I recommend the following:

  1. Double-check that the email address and phone number you're using for the new user are correct and match exactly what the user will use to log in.
  2. Ensure that the new user is creating a new account rather than trying to log in with an existing Amazon customer account.
  3. Try clearing your browser cache and cookies, or use a different browser to rule out any browser-related issues.

To investigate this further and provide more specific assistance, could you please provide:

  1. The Seller Support case ID(s) related to your previous inquiries about this issue?
  2. The exact error message you're receiving (without including any personal information)?

With this information, we can look into your case more thoroughly and provide more targeted assistance.

In the meantime, I recommend reviewing the "Set user permissions" help pages in Seller Central for any updates or additional information that might be relevant to your situation.

If you continue to experience issues, please don't hesitate to reach out to Seller Support again. Sometimes, complex account issues require direct intervention from our support team.

Remember, this is a public forum, so please don't share any personal or sensitive information here. If you need to provide private details, please do so through official Amazon Seller Support channels.

Jurgen

00
Reply
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