After countless hours of research, I found a high-quality, reputable wholesale supplier who’s been in business for many years and is well-known in the industry. I registered my business, built a professional website, paid for several software services, and set up a custom business email address. Once ready, I opened a wholesale account with the supplier and placed my first order—around $500 worth of inventory.

I submitted the invoice to Amazon, but it was instantly rejected with the reason being that the supplier information was not visible on the invoice. However, the supplier’s business name, phone number, address, and website are all clearly listed, and the quantity purchased exceeds 10 units for all three items, 35 units in total.

I resubmitted the same invoice, and Amazon closed my application for submitting multiple requests without providing new information.

I then opened a live chat with Amazon Support. The representative again claimed the invoice lacked supplier information. I explained that all the required details are clearly shown, uploaded the invoice to the chat, and the representative agreed it met all requirements—but said she couldn’t help because ungating is handled by a different department. I escalated the issue to a manager, who also agreed the invoice looked complete, but again said she couldn’t intervene.

Later, I opened a case through Seller Central. The response stated the invoice didn’t show a quantity of 10 units and lacked supplier information—both of which are objectively false. I purchased more than 10 units per item (three items total), and the supplier’s full business info is on the invoice.

At this point, it feels like no one is actually reviewing the documents. Anyone reading the invoice can clearly see the required information is there. As a new seller, it’s incredibly frustrating—most categories are gated, and when we submit legitimate invoices from verified suppliers, they’re rejected without a valid explanation.

I even offered to provide a letter of authenticity, but my offers are ignored. I’m still very excited to build my business on Amazon, but right now, I honestly don’t know what to do next. I can't place another order until I have a valid reason why this invoice was rejected

Any advice or help would be appreciated.