Hi sellers,

Our Amazon seller account was recently deactivated under Section 3, and we're struggling to understand what Amazon wants. We’ve already submitted:

• Business bank statements
• Business documents
• Owner's government-issued ID
• Invoices from our local Canadian distributor

Despite this, Amazon rejected our appeal and kept the account deactivated.

They’re now asking for:

• Import/export documents like bills of lading, commercial invoices, and packing lists
• Logistics details, including tracking numbers and bills of lading
• If not a brand owner, authorization letters and full documentation tracing back to the brand
• Order confirmation, order shipping, or fulfillment update documents for all the orders placed for the ASIN in question and its quantities.

We're confused because:

• We bought these products locally within Canada from a legitimate distributor and sold them on Amazon Canada and the USA.
• We don’t have bills of lading because there was no international import involved on our part.
• Do they want our distributor’s bills of lading and logistics info? Or our own (which we don’t have because we didn’t import)?
• For order confirmation, do they want FBA order confirmations?

Has anyone faced a similar issue? What exactly did you submit that worked?

Would greatly appreciate help from anyone who has successfully appealed in a similar situation.

Thanks in advance!