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Seller_0aPYf8bBjgIx1

They will not let us increase the prices of our listings.

I have had issues with changing the price of our listings (higher price) since February. I have tried updating it manually and via flat file upload but after a week the price goes back to the old pricing. I have reached out to Amazon Seller support but this is their only response: "We regularly check the list prices against prices recently found on Amazon store and other retailers’ sites. If a list price that you provided for your product does not appear in the store, it may be because we were unable to find recent examples of the product at or above that price. "

I do not understand their explanation, we are the direct manufacturer and there are no other sellers that sell the product in the USA. So I am confused as to why they will not let us change the pricing. I hope I can get help with this here.

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Tags:Listings, Pricing
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Seller_0aPYf8bBjgIx1

They will not let us increase the prices of our listings.

I have had issues with changing the price of our listings (higher price) since February. I have tried updating it manually and via flat file upload but after a week the price goes back to the old pricing. I have reached out to Amazon Seller support but this is their only response: "We regularly check the list prices against prices recently found on Amazon store and other retailers’ sites. If a list price that you provided for your product does not appear in the store, it may be because we were unable to find recent examples of the product at or above that price. "

I do not understand their explanation, we are the direct manufacturer and there are no other sellers that sell the product in the USA. So I am confused as to why they will not let us change the pricing. I hope I can get help with this here.

Tags:Listings, Pricing
00
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Michelle_Amazon

Hello @Seller_0aPYf8bBjgIx1,

Michelle at Amazon here. I understand that your pricing is reverting back to a previous price. Do you have an automated re-pricer set up or a feed that is sending through an updated price? Can you please send me your Seller Support Case ID so I can take a look?

Thanks,

Michelle

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Seller_0aPYf8bBjgIx1

They will not let us increase the prices of our listings.

I have had issues with changing the price of our listings (higher price) since February. I have tried updating it manually and via flat file upload but after a week the price goes back to the old pricing. I have reached out to Amazon Seller support but this is their only response: "We regularly check the list prices against prices recently found on Amazon store and other retailers’ sites. If a list price that you provided for your product does not appear in the store, it may be because we were unable to find recent examples of the product at or above that price. "

I do not understand their explanation, we are the direct manufacturer and there are no other sellers that sell the product in the USA. So I am confused as to why they will not let us change the pricing. I hope I can get help with this here.

21 views
1 reply
Tags:Listings, Pricing
00
Reply
user profile
Seller_0aPYf8bBjgIx1

They will not let us increase the prices of our listings.

I have had issues with changing the price of our listings (higher price) since February. I have tried updating it manually and via flat file upload but after a week the price goes back to the old pricing. I have reached out to Amazon Seller support but this is their only response: "We regularly check the list prices against prices recently found on Amazon store and other retailers’ sites. If a list price that you provided for your product does not appear in the store, it may be because we were unable to find recent examples of the product at or above that price. "

I do not understand their explanation, we are the direct manufacturer and there are no other sellers that sell the product in the USA. So I am confused as to why they will not let us change the pricing. I hope I can get help with this here.

Tags:Listings, Pricing
00
21 views
1 reply
Reply
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They will not let us increase the prices of our listings.

by Seller_0aPYf8bBjgIx1

I have had issues with changing the price of our listings (higher price) since February. I have tried updating it manually and via flat file upload but after a week the price goes back to the old pricing. I have reached out to Amazon Seller support but this is their only response: "We regularly check the list prices against prices recently found on Amazon store and other retailers’ sites. If a list price that you provided for your product does not appear in the store, it may be because we were unable to find recent examples of the product at or above that price. "

I do not understand their explanation, we are the direct manufacturer and there are no other sellers that sell the product in the USA. So I am confused as to why they will not let us change the pricing. I hope I can get help with this here.

Tags:Listings, Pricing
00
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Michelle_Amazon

Hello @Seller_0aPYf8bBjgIx1,

Michelle at Amazon here. I understand that your pricing is reverting back to a previous price. Do you have an automated re-pricer set up or a feed that is sending through an updated price? Can you please send me your Seller Support Case ID so I can take a look?

Thanks,

Michelle

00
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user profile
Michelle_Amazon

Hello @Seller_0aPYf8bBjgIx1,

Michelle at Amazon here. I understand that your pricing is reverting back to a previous price. Do you have an automated re-pricer set up or a feed that is sending through an updated price? Can you please send me your Seller Support Case ID so I can take a look?

Thanks,

Michelle

00
user profile
Michelle_Amazon

Hello @Seller_0aPYf8bBjgIx1,

Michelle at Amazon here. I understand that your pricing is reverting back to a previous price. Do you have an automated re-pricer set up or a feed that is sending through an updated price? Can you please send me your Seller Support Case ID so I can take a look?

Thanks,

Michelle

00
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