Fedex adjustment theft again
Case ID 17592502451
111-5331146-3959420
I was charged $201.64 shipping adjustment from Fedex in error.
Entered Dimensions: 5LB - 15.5 X 9 X 6.5 IN is correct.
Carrier Audited Dimensions: 33 X 28 X 6 IN is impossible and definitely not true. Fedex themselves won't deal with me so Amazon needs to escalate this.
Please advise
Fedex adjustment theft again
Case ID 17592502451
111-5331146-3959420
I was charged $201.64 shipping adjustment from Fedex in error.
Entered Dimensions: 5LB - 15.5 X 9 X 6.5 IN is correct.
Carrier Audited Dimensions: 33 X 28 X 6 IN is impossible and definitely not true. Fedex themselves won't deal with me so Amazon needs to escalate this.
Please advise
6 replies
Seller_ItnNCReTl5a8K
@KJ_Amazon @Glenn_Amazon
can someone do something? Support as usual just send copy paste replies that mean nothing.
They said the charges are valid??
I sold a small computer part. There is no way it is 35LB and 33 inches long. How can they believe that?
Seller_ZJnCAIBXxX7E8
I've had several of these. One in the $200s, such as yourself. All but one has been reversed, but I've really had to be persistent. Keep contacting support and appealing until you get someone who doesn't just copy-paste the carrier policies for dimensional weight. Stress that the measurements upon which that policy response is being based, were erroneous from the start.
Pictures of your package, if it's a standard package that you send often, can help.
Good luck. Don't give up. If we all continue to fight it, maybe something will be done.
Seller_t3SD3DEPx6PbB
got hit with $ 42.00 I will no longer be using them . Scam artist! ! ! !
