Closing account of a deceased father
My father passed away a while ago and I was originally told that I couldn't close his account until 4 weeks after the last sale had been completed. I waited the 4 weeks. Then found out his credit card was no longer valid and had to be updated so I did with my mothers card. Now they are saying that his account is owing $3 and change. Buyer support told me on the phone (because you can no longer speak to seller support on the phone) that someone in seller support should be able to waive the $3 and change and close his account. My mother is 82 and worrying about this. I messaged buyer support and they closed my case stating the balance had to be $0 before the account could be closed. I re-opened the case and requested that they waive the small fee. I never heard back. I have now opened another case hoping that someone in seller support can close my fathers account. My discussion is not a question but more of a complaint. I am a very busy person dealing with hours of emails, phone calls and such with my fathers death. The last thing I should be having to worry about is closing his amazon sellers account. Please bring back a sellers support phone number where this could be easily dealt with in half an hour instead of hours of emails and messages. I have found over the past few years support for the sellers has been decreasing as I also sell on amazon but now have the concern/worries of when I pass, what will my family do?
Closing account of a deceased father
My father passed away a while ago and I was originally told that I couldn't close his account until 4 weeks after the last sale had been completed. I waited the 4 weeks. Then found out his credit card was no longer valid and had to be updated so I did with my mothers card. Now they are saying that his account is owing $3 and change. Buyer support told me on the phone (because you can no longer speak to seller support on the phone) that someone in seller support should be able to waive the $3 and change and close his account. My mother is 82 and worrying about this. I messaged buyer support and they closed my case stating the balance had to be $0 before the account could be closed. I re-opened the case and requested that they waive the small fee. I never heard back. I have now opened another case hoping that someone in seller support can close my fathers account. My discussion is not a question but more of a complaint. I am a very busy person dealing with hours of emails, phone calls and such with my fathers death. The last thing I should be having to worry about is closing his amazon sellers account. Please bring back a sellers support phone number where this could be easily dealt with in half an hour instead of hours of emails and messages. I have found over the past few years support for the sellers has been decreasing as I also sell on amazon but now have the concern/worries of when I pass, what will my family do?
0 replies
Troy_Amazon
Hi @hatchfarm,
First and foremost, I am very sorry for your loss and wish you nothing but the best for you and your family during this time.
While working through the process to close out the account, I would recommend placing the account in "Vacation" mode. This will place a pause on all account activities while you go through the closeout process. You can do this by accessing the "Account Info" page. On the left side of this page underneath the "Your Seller Profile" box, you will see a hyperlink that reads "Going on a Vacation?". From there you can place the account in vacation mode.
One of the requirements is a zero balance to close out the account, if there is a valid credit card on file, this $3 balance should be taken care of during the next disbursement cycle. Once the balance has been returned to zero, and the other requirements have been met per our policy, you will then be able to close the account. You can find more information regarding the closing of an account here.
I do understand this is a stressful time for you and your family and appreciate you reaching out. Please continue to reach out the community for further assistance.
Regards,
Troy
Seller_y7W9ccUlauftE
amazon's help file has contact info for the amazon team that deals with these matters. The forum software treats amazon.ca as a non-amazon so I can't directly post the email link. Please read the help file for the contact info.
amazon.ca/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDA
...
Sellers should do some planning for disaster, injury and death, so whoever gets to handle things has a plan to deal with things.
For my unexpected death, I have an envelope that has the account access details, with instructions to put the account on vacation, switch to Individual, plus the help file above. I do not use FBA, so my amazon account will be fairly simple to wrap up. For me, closing the account is optional, it can remain as a historical marker.
-;-
Seller_LTv2zrpA8Qcn1
Hi, Sorry for your loss.
Start by putting your dad's account on vacation, while you sort this out. This way you will not incur charges for monthly fees, etc.
(Needless to say, it's ridiculous that you have to go through so many hurdles for a lousy $3.)
Good luck
