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Christine_Amazon

Ask Amazon 🚨FBA Shipment Challenges - Expert Solutions!

Promises must be kept!

Today we will be hosting our Ask Amazon event, please feel free to drop any question in this thread about our FBA shipment program.

We will be providing you support also if you have tip or tricks to share with other seller feel free to pass that knowledge.

We will be here from 7 AM - 4 PM ET

Pro tip: Got a specific shipment issue? Include your shipment ID - helps us help you faster!

20 views
16 replies
Tags:Ask Amazon, Engage with Amazon, Events
00
Reply
user profile
Christine_Amazon

Ask Amazon 🚨FBA Shipment Challenges - Expert Solutions!

Promises must be kept!

Today we will be hosting our Ask Amazon event, please feel free to drop any question in this thread about our FBA shipment program.

We will be providing you support also if you have tip or tricks to share with other seller feel free to pass that knowledge.

We will be here from 7 AM - 4 PM ET

Pro tip: Got a specific shipment issue? Include your shipment ID - helps us help you faster!

Tags:Ask Amazon, Engage with Amazon, Events
00
20 views
16 replies
Reply
0 replies
user profile
Seller_VQQxkEWkOrxMA

What is the best way to package Polybags that are skinny, or small items so they get counted correctly. We have tried leaving them loose in a box, and also putting in a bigger poly bag so they are all together, but then they only get counted as one item.

00
user profile
Seller_UViOCuVleh5D1

Hello,

The 3PL miscalculated the number of pallets that are currently in transit with an Amazon partner carrier. We created a shipment with 6 pallets with 405 units. All pallets were picked up, but it turns out there are more pallets that need to be sent to the FC to fullfill all 405 units (less than 405 units ar min transit). How do we arrange a second pickup in the same shipment? FBA18XH69GP9

00
user profile
Seller_5Y6i2FSVWNeSn

Hello,

FBA18WWG8RLT, please check this shipment. just wanna know why unmatching quantity.

Carrier updates show delivered and warehouse didn't receive it. and so much Discrepancy.

00
user profile
Seller_i38DYSfKQdGgD

What are reasons that I am not getting sales with Amazon FBA? I have matched my price with other sellers and my account status is healthy. I also have a good amount of inventory for the listing. I am not sure what is holding me back here.

00
user profile
Christine_Amazon

Hi @Seller_AzoG6oFHpuL7J

To answer the question you posted in the other thread :"Hi Amazon,

The product I sell on Amazon is a combo pack of 3 small boxes sold as one single ASIN. Meaning, when a customer buys one unit of my product on Amazon, he gets a set of 3 small boxes. (see ASIN B016Z4GRUQ for reference).

When I ship to Amazon, what I do is place these 3 small boxes inside a shipping bag and then place the SKU label on that bag, so the bag is one unit.

I find this method ineffective of my time (because I have to put each set into a shipping bag), environmentally unfriendly because of the single use shipping bag and the bags themselves cost me money.

I would like to change the way I ship to Amazon, but I cannot come up with a solution that won't confuse warehouse employees receiving the shipment and cause problems.

Any idea on how to resolve this issue?

Thank you"

I understand your concern about the inefficiency and environmental impact of your current packaging method. Your desire to improve is commendable, and I'd be happy to suggest some alternatives that should work within our fulfillment system.

Given that your product is a combo pack of 3 small boxes sold as one ASIN (similar to B016Z4GRUQ), here are some potential solutions:

Bundled Packaging: Instead of using individual shipping bags, consider using a light cardboard sleeve or a paper band to hold the three boxes together. This method is more environmentally friendly and potentially more cost-effective. Ensure the SKU label is clearly visible on the outer packaging.

Custom Box: Design a custom box that fits your three small boxes snugly. This could be a simple, lightweight cardboard box with dividers. This method provides protection and keeps the set together without additional packaging.

Shrink Wrap: Use biodegradable shrink wrap to bundle the three boxes together. This method is fast, cost-effective, and keeps the products secure. The SKU label can be applied directly to the shrink wrap.

Kraft Paper Wrapping: Wrap the three boxes together using kraft paper and secure with paper tape. This method is environmentally friendly and allows for easy application of the SKU label.

Rubber Bands with Tag: Use strong, wide rubber bands to hold the three boxes together, with a hanging tag for the SKU label. This method is simple and reusable, though you'd need to ensure the rubber bands are secure enough for shipping.

Whichever method you choose, ensure that:

  • The three boxes are securely held together as one unit
  • The SKU label is clearly visible and scannable
  • The packaging meets Amazon's prep requirements for multipack items

Before implementing any new packaging method, I strongly recommend reaching out to Seller Support to get approval for your chosen method. This will help prevent any potential issues at the fulfillment centers.

Remember, clear communication with our fulfillment team is key. Consider adding a note in your shipment details or on the master carton indicating that each unit consists of 3 boxes.

Let me know if you have more questions.

Christine.

00
user profile
Christine_Amazon

Hi @Seller_oehjV7m8sHk6Q

Your question "FBA18VMDN5MC, 69D47X4E shipment issues made multiple tickets all chatbots ... sent invoices etc. "

I see JiAlex was working with you recently regarding this shipment.

You can check the response in this thread.

Christine.

00
user profile
Seller_VQQxkEWkOrxMA

What is the best from of proof when there are counting issues or when our inventory goes missing. We send copies of our double signed packing slips and shipping documents etc but is there something else that works even better?

00
user profile
Seller_H3KTljV6WV5F0

Our warehouse is located in the Greater Toronto Area. Recently, we noticed that all of our FBA shipments are being assigned to Fulfillment Center YEG2, whereas previously they were routed to YYZ7, which is much closer to our location. This change has significantly increased our shipping costs—nearly doubling them—and has also caused longer transit and receiving times.

Could you please advise if there is a way to have our shipments directed to a closer fulfillment center, such as YYZ7, to optimize cost and efficiency?

00
Follow this discussion to be notified of new activity
user profile
Christine_Amazon

Ask Amazon 🚨FBA Shipment Challenges - Expert Solutions!

Promises must be kept!

Today we will be hosting our Ask Amazon event, please feel free to drop any question in this thread about our FBA shipment program.

We will be providing you support also if you have tip or tricks to share with other seller feel free to pass that knowledge.

We will be here from 7 AM - 4 PM ET

Pro tip: Got a specific shipment issue? Include your shipment ID - helps us help you faster!

20 views
16 replies
Tags:Ask Amazon, Engage with Amazon, Events
00
Reply
user profile
Christine_Amazon

Ask Amazon 🚨FBA Shipment Challenges - Expert Solutions!

Promises must be kept!

Today we will be hosting our Ask Amazon event, please feel free to drop any question in this thread about our FBA shipment program.

We will be providing you support also if you have tip or tricks to share with other seller feel free to pass that knowledge.

We will be here from 7 AM - 4 PM ET

Pro tip: Got a specific shipment issue? Include your shipment ID - helps us help you faster!

Tags:Ask Amazon, Engage with Amazon, Events
00
20 views
16 replies
Reply
user profile

Ask Amazon 🚨FBA Shipment Challenges - Expert Solutions!

by Christine_Amazon

Promises must be kept!

Today we will be hosting our Ask Amazon event, please feel free to drop any question in this thread about our FBA shipment program.

We will be providing you support also if you have tip or tricks to share with other seller feel free to pass that knowledge.

We will be here from 7 AM - 4 PM ET

Pro tip: Got a specific shipment issue? Include your shipment ID - helps us help you faster!

Tags:Ask Amazon, Engage with Amazon, Events
00
20 views
16 replies
Reply
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Seller_VQQxkEWkOrxMA

What is the best way to package Polybags that are skinny, or small items so they get counted correctly. We have tried leaving them loose in a box, and also putting in a bigger poly bag so they are all together, but then they only get counted as one item.

00
user profile
Seller_UViOCuVleh5D1

Hello,

The 3PL miscalculated the number of pallets that are currently in transit with an Amazon partner carrier. We created a shipment with 6 pallets with 405 units. All pallets were picked up, but it turns out there are more pallets that need to be sent to the FC to fullfill all 405 units (less than 405 units ar min transit). How do we arrange a second pickup in the same shipment? FBA18XH69GP9

00
user profile
Seller_5Y6i2FSVWNeSn

Hello,

FBA18WWG8RLT, please check this shipment. just wanna know why unmatching quantity.

Carrier updates show delivered and warehouse didn't receive it. and so much Discrepancy.

00
user profile
Seller_i38DYSfKQdGgD

What are reasons that I am not getting sales with Amazon FBA? I have matched my price with other sellers and my account status is healthy. I also have a good amount of inventory for the listing. I am not sure what is holding me back here.

00
user profile
Christine_Amazon

Hi @Seller_AzoG6oFHpuL7J

To answer the question you posted in the other thread :"Hi Amazon,

The product I sell on Amazon is a combo pack of 3 small boxes sold as one single ASIN. Meaning, when a customer buys one unit of my product on Amazon, he gets a set of 3 small boxes. (see ASIN B016Z4GRUQ for reference).

When I ship to Amazon, what I do is place these 3 small boxes inside a shipping bag and then place the SKU label on that bag, so the bag is one unit.

I find this method ineffective of my time (because I have to put each set into a shipping bag), environmentally unfriendly because of the single use shipping bag and the bags themselves cost me money.

I would like to change the way I ship to Amazon, but I cannot come up with a solution that won't confuse warehouse employees receiving the shipment and cause problems.

Any idea on how to resolve this issue?

Thank you"

I understand your concern about the inefficiency and environmental impact of your current packaging method. Your desire to improve is commendable, and I'd be happy to suggest some alternatives that should work within our fulfillment system.

Given that your product is a combo pack of 3 small boxes sold as one ASIN (similar to B016Z4GRUQ), here are some potential solutions:

Bundled Packaging: Instead of using individual shipping bags, consider using a light cardboard sleeve or a paper band to hold the three boxes together. This method is more environmentally friendly and potentially more cost-effective. Ensure the SKU label is clearly visible on the outer packaging.

Custom Box: Design a custom box that fits your three small boxes snugly. This could be a simple, lightweight cardboard box with dividers. This method provides protection and keeps the set together without additional packaging.

Shrink Wrap: Use biodegradable shrink wrap to bundle the three boxes together. This method is fast, cost-effective, and keeps the products secure. The SKU label can be applied directly to the shrink wrap.

Kraft Paper Wrapping: Wrap the three boxes together using kraft paper and secure with paper tape. This method is environmentally friendly and allows for easy application of the SKU label.

Rubber Bands with Tag: Use strong, wide rubber bands to hold the three boxes together, with a hanging tag for the SKU label. This method is simple and reusable, though you'd need to ensure the rubber bands are secure enough for shipping.

Whichever method you choose, ensure that:

  • The three boxes are securely held together as one unit
  • The SKU label is clearly visible and scannable
  • The packaging meets Amazon's prep requirements for multipack items

Before implementing any new packaging method, I strongly recommend reaching out to Seller Support to get approval for your chosen method. This will help prevent any potential issues at the fulfillment centers.

Remember, clear communication with our fulfillment team is key. Consider adding a note in your shipment details or on the master carton indicating that each unit consists of 3 boxes.

Let me know if you have more questions.

Christine.

00
user profile
Christine_Amazon

Hi @Seller_oehjV7m8sHk6Q

Your question "FBA18VMDN5MC, 69D47X4E shipment issues made multiple tickets all chatbots ... sent invoices etc. "

I see JiAlex was working with you recently regarding this shipment.

You can check the response in this thread.

Christine.

00
user profile
Seller_VQQxkEWkOrxMA

What is the best from of proof when there are counting issues or when our inventory goes missing. We send copies of our double signed packing slips and shipping documents etc but is there something else that works even better?

00
user profile
Seller_H3KTljV6WV5F0

Our warehouse is located in the Greater Toronto Area. Recently, we noticed that all of our FBA shipments are being assigned to Fulfillment Center YEG2, whereas previously they were routed to YYZ7, which is much closer to our location. This change has significantly increased our shipping costs—nearly doubling them—and has also caused longer transit and receiving times.

Could you please advise if there is a way to have our shipments directed to a closer fulfillment center, such as YYZ7, to optimize cost and efficiency?

00
Follow this discussion to be notified of new activity
user profile
Seller_VQQxkEWkOrxMA

What is the best way to package Polybags that are skinny, or small items so they get counted correctly. We have tried leaving them loose in a box, and also putting in a bigger poly bag so they are all together, but then they only get counted as one item.

00
user profile
Seller_VQQxkEWkOrxMA

What is the best way to package Polybags that are skinny, or small items so they get counted correctly. We have tried leaving them loose in a box, and also putting in a bigger poly bag so they are all together, but then they only get counted as one item.

00
Reply
user profile
Seller_UViOCuVleh5D1

Hello,

The 3PL miscalculated the number of pallets that are currently in transit with an Amazon partner carrier. We created a shipment with 6 pallets with 405 units. All pallets were picked up, but it turns out there are more pallets that need to be sent to the FC to fullfill all 405 units (less than 405 units ar min transit). How do we arrange a second pickup in the same shipment? FBA18XH69GP9

00
user profile
Seller_UViOCuVleh5D1

Hello,

The 3PL miscalculated the number of pallets that are currently in transit with an Amazon partner carrier. We created a shipment with 6 pallets with 405 units. All pallets were picked up, but it turns out there are more pallets that need to be sent to the FC to fullfill all 405 units (less than 405 units ar min transit). How do we arrange a second pickup in the same shipment? FBA18XH69GP9

00
Reply
user profile
Seller_5Y6i2FSVWNeSn

Hello,

FBA18WWG8RLT, please check this shipment. just wanna know why unmatching quantity.

Carrier updates show delivered and warehouse didn't receive it. and so much Discrepancy.

00
user profile
Seller_5Y6i2FSVWNeSn

Hello,

FBA18WWG8RLT, please check this shipment. just wanna know why unmatching quantity.

Carrier updates show delivered and warehouse didn't receive it. and so much Discrepancy.

00
Reply
user profile
Seller_i38DYSfKQdGgD

What are reasons that I am not getting sales with Amazon FBA? I have matched my price with other sellers and my account status is healthy. I also have a good amount of inventory for the listing. I am not sure what is holding me back here.

00
user profile
Seller_i38DYSfKQdGgD

What are reasons that I am not getting sales with Amazon FBA? I have matched my price with other sellers and my account status is healthy. I also have a good amount of inventory for the listing. I am not sure what is holding me back here.

00
Reply
user profile
Christine_Amazon

Hi @Seller_AzoG6oFHpuL7J

To answer the question you posted in the other thread :"Hi Amazon,

The product I sell on Amazon is a combo pack of 3 small boxes sold as one single ASIN. Meaning, when a customer buys one unit of my product on Amazon, he gets a set of 3 small boxes. (see ASIN B016Z4GRUQ for reference).

When I ship to Amazon, what I do is place these 3 small boxes inside a shipping bag and then place the SKU label on that bag, so the bag is one unit.

I find this method ineffective of my time (because I have to put each set into a shipping bag), environmentally unfriendly because of the single use shipping bag and the bags themselves cost me money.

I would like to change the way I ship to Amazon, but I cannot come up with a solution that won't confuse warehouse employees receiving the shipment and cause problems.

Any idea on how to resolve this issue?

Thank you"

I understand your concern about the inefficiency and environmental impact of your current packaging method. Your desire to improve is commendable, and I'd be happy to suggest some alternatives that should work within our fulfillment system.

Given that your product is a combo pack of 3 small boxes sold as one ASIN (similar to B016Z4GRUQ), here are some potential solutions:

Bundled Packaging: Instead of using individual shipping bags, consider using a light cardboard sleeve or a paper band to hold the three boxes together. This method is more environmentally friendly and potentially more cost-effective. Ensure the SKU label is clearly visible on the outer packaging.

Custom Box: Design a custom box that fits your three small boxes snugly. This could be a simple, lightweight cardboard box with dividers. This method provides protection and keeps the set together without additional packaging.

Shrink Wrap: Use biodegradable shrink wrap to bundle the three boxes together. This method is fast, cost-effective, and keeps the products secure. The SKU label can be applied directly to the shrink wrap.

Kraft Paper Wrapping: Wrap the three boxes together using kraft paper and secure with paper tape. This method is environmentally friendly and allows for easy application of the SKU label.

Rubber Bands with Tag: Use strong, wide rubber bands to hold the three boxes together, with a hanging tag for the SKU label. This method is simple and reusable, though you'd need to ensure the rubber bands are secure enough for shipping.

Whichever method you choose, ensure that:

  • The three boxes are securely held together as one unit
  • The SKU label is clearly visible and scannable
  • The packaging meets Amazon's prep requirements for multipack items

Before implementing any new packaging method, I strongly recommend reaching out to Seller Support to get approval for your chosen method. This will help prevent any potential issues at the fulfillment centers.

Remember, clear communication with our fulfillment team is key. Consider adding a note in your shipment details or on the master carton indicating that each unit consists of 3 boxes.

Let me know if you have more questions.

Christine.

00
user profile
Christine_Amazon

Hi @Seller_AzoG6oFHpuL7J

To answer the question you posted in the other thread :"Hi Amazon,

The product I sell on Amazon is a combo pack of 3 small boxes sold as one single ASIN. Meaning, when a customer buys one unit of my product on Amazon, he gets a set of 3 small boxes. (see ASIN B016Z4GRUQ for reference).

When I ship to Amazon, what I do is place these 3 small boxes inside a shipping bag and then place the SKU label on that bag, so the bag is one unit.

I find this method ineffective of my time (because I have to put each set into a shipping bag), environmentally unfriendly because of the single use shipping bag and the bags themselves cost me money.

I would like to change the way I ship to Amazon, but I cannot come up with a solution that won't confuse warehouse employees receiving the shipment and cause problems.

Any idea on how to resolve this issue?

Thank you"

I understand your concern about the inefficiency and environmental impact of your current packaging method. Your desire to improve is commendable, and I'd be happy to suggest some alternatives that should work within our fulfillment system.

Given that your product is a combo pack of 3 small boxes sold as one ASIN (similar to B016Z4GRUQ), here are some potential solutions:

Bundled Packaging: Instead of using individual shipping bags, consider using a light cardboard sleeve or a paper band to hold the three boxes together. This method is more environmentally friendly and potentially more cost-effective. Ensure the SKU label is clearly visible on the outer packaging.

Custom Box: Design a custom box that fits your three small boxes snugly. This could be a simple, lightweight cardboard box with dividers. This method provides protection and keeps the set together without additional packaging.

Shrink Wrap: Use biodegradable shrink wrap to bundle the three boxes together. This method is fast, cost-effective, and keeps the products secure. The SKU label can be applied directly to the shrink wrap.

Kraft Paper Wrapping: Wrap the three boxes together using kraft paper and secure with paper tape. This method is environmentally friendly and allows for easy application of the SKU label.

Rubber Bands with Tag: Use strong, wide rubber bands to hold the three boxes together, with a hanging tag for the SKU label. This method is simple and reusable, though you'd need to ensure the rubber bands are secure enough for shipping.

Whichever method you choose, ensure that:

  • The three boxes are securely held together as one unit
  • The SKU label is clearly visible and scannable
  • The packaging meets Amazon's prep requirements for multipack items

Before implementing any new packaging method, I strongly recommend reaching out to Seller Support to get approval for your chosen method. This will help prevent any potential issues at the fulfillment centers.

Remember, clear communication with our fulfillment team is key. Consider adding a note in your shipment details or on the master carton indicating that each unit consists of 3 boxes.

Let me know if you have more questions.

Christine.

00
Reply
user profile
Christine_Amazon

Hi @Seller_oehjV7m8sHk6Q

Your question "FBA18VMDN5MC, 69D47X4E shipment issues made multiple tickets all chatbots ... sent invoices etc. "

I see JiAlex was working with you recently regarding this shipment.

You can check the response in this thread.

Christine.

00
user profile
Christine_Amazon

Hi @Seller_oehjV7m8sHk6Q

Your question "FBA18VMDN5MC, 69D47X4E shipment issues made multiple tickets all chatbots ... sent invoices etc. "

I see JiAlex was working with you recently regarding this shipment.

You can check the response in this thread.

Christine.

00
Reply
user profile
Seller_VQQxkEWkOrxMA

What is the best from of proof when there are counting issues or when our inventory goes missing. We send copies of our double signed packing slips and shipping documents etc but is there something else that works even better?

00
user profile
Seller_VQQxkEWkOrxMA

What is the best from of proof when there are counting issues or when our inventory goes missing. We send copies of our double signed packing slips and shipping documents etc but is there something else that works even better?

00
Reply
user profile
Seller_H3KTljV6WV5F0

Our warehouse is located in the Greater Toronto Area. Recently, we noticed that all of our FBA shipments are being assigned to Fulfillment Center YEG2, whereas previously they were routed to YYZ7, which is much closer to our location. This change has significantly increased our shipping costs—nearly doubling them—and has also caused longer transit and receiving times.

Could you please advise if there is a way to have our shipments directed to a closer fulfillment center, such as YYZ7, to optimize cost and efficiency?

00
user profile
Seller_H3KTljV6WV5F0

Our warehouse is located in the Greater Toronto Area. Recently, we noticed that all of our FBA shipments are being assigned to Fulfillment Center YEG2, whereas previously they were routed to YYZ7, which is much closer to our location. This change has significantly increased our shipping costs—nearly doubling them—and has also caused longer transit and receiving times.

Could you please advise if there is a way to have our shipments directed to a closer fulfillment center, such as YYZ7, to optimize cost and efficiency?

00
Reply
Follow this discussion to be notified of new activity