Amazon Canada is refunding the taxes to the buyer off my payroll when an A to Z case is granted
I have had 3 A to Z claims this year on items delivered late.
Amazon collects all Canada taxes up front, but when my 3 A to Z claims were granted in favor of the buyer, Amazon refunded the buyer for:
The item, The Original Shipping Fee AND the taxes which were previously collect from the original sale.
This means that Amazon is committing fraud.
If Amazon is reading this, please contact me ASAP to discuss and rectify this grave issue.
Amazon Canada is refunding the taxes to the buyer off my payroll when an A to Z case is granted
I have had 3 A to Z claims this year on items delivered late.
Amazon collects all Canada taxes up front, but when my 3 A to Z claims were granted in favor of the buyer, Amazon refunded the buyer for:
The item, The Original Shipping Fee AND the taxes which were previously collect from the original sale.
This means that Amazon is committing fraud.
If Amazon is reading this, please contact me ASAP to discuss and rectify this grave issue.
30 replies
Seller_y7W9ccUlauftE
The sales tax portion should be reclaimed from whoever handled the sales tax (from the seller if registered or from amazon if under marketplace rules).
The order detail page does NOT show you where the refund money is coming from. It just shows the buyer's viewpoint of the sale.
Check your transaction details to see where the money being refunded actually comes from.
sellercentral.amazon.ca/payments/event/view
...
Amazon should be refunding some of their fees on the sale (but for some categories amazon has a refund administration fee that reduces what you get back)
Jurgen_Amazon
Hey @Seller_y7W9ccUlauftE, thank you again for providing such a nice answer. You are correct.
@Seller_kmRhEEJyqRIrB, please take a look at this and in case you still have doubts, you can open a case with Selling Partner Support to request the respective review if you consider there is something not adding up. Additionally, if you consider you need further support, please do share the case ID with me in this thread, so I can investigate further and help you out.
Sincerely, Jurgen_Amazon
Seller_kmRhEEJyqRIrB
Thank you, I checked and Amazon removed the taxes off my pay.
Seller_kmRhEEJyqRIrB
No Amazon did not the taxes to me and I don't have a register GST/HST/PST number which means Amazon collected those taxes on the original sale.
It's like you made a sale, Amazon collected the taxes and then when the AZ claim got granted, Amazon refunded those taxes the buyer , deducting it from your pay.
This is fraud, Canada Sellers who are not registered with GST/HST taxes, should have a look when an AZ claim is granted, Amazon is refunding the buyer the taxes off your pay!
Seller_kmRhEEJyqRIrB
@Jurgen_Amazon I have posted all the 3 orders to be investigated.
Amazon has provided a refund for all 3 buyers and charging me for the taxes to which Amazon had originally collected during the sale.
I am not regsitered GST/HST so Amazon collects on my behalf.
Please investigate further to this serious manner, because this means if all non registered for HST/GST taxes Canada Sellers have AZ claims granted and you refund the buyer, what do you do with the taxes you originally collected?
Seller_1idNlTUpfKbZW
If you're registered to HST/GST/PST, no problem, report your taxes and the government will adjust accordingly.
If you're not registered, what are you doing collecting taxes?
Talk to your CPA - Amazon will NOT reimburse you for remitted taxes, only the government can do that, which you should be registered for - contact your CPA for actual tax advice (not an accountant).
Seller_7LrAV0m5llaI7
were granted in favor of the buyer, Amazon refunded the buyer for:
The item, The Original Shipping Fee AND the taxes which were previously collect from the original sale.
Yes, and? You don't think that the buyer should get their sales tax back on a refund?
Seller_kmRhEEJyqRIrB
Hello,
I would like a resolution to this serious problem immediately. Amazon is committing fraud when it comes to granting AZ claims.
Please escalate this to a supervisor and have them contact me asap.
I tried to reach out numerous time Amazon support and the agents keep closing my cases thinking I am the buyer.
Please look into the 3 AZ orders to which the taxes were deducted off my pay:
Order ID: 702-0178476-0492278 - Amazon owes me $15.10 in taxes
Order ID: # 701-5392237-0501800 - Amazon owes me $25.45 in taxes
Order ID: # 701-9713178-7691447 Amazon owes me $29.49 in taxes
I want a resolution by this week, I will take this to media and lawyers if I have to.
Seller_7LrAV0m5llaI7
Amazon passes us the taxes since we have a registered GST/HST number and PST Number, so it would only make sense they take it back away from us.
Seller_1idNlTUpfKbZW
It's not fraud - it's Trudeau's "great" new law introduced in 2021, where Amazon and other online marketpalces are required to remit part of the HST. Now, if it's refunded, the buyer has nothing to do with this and needs to be refunded his full amount and taxes.
Since the taxes were already remitted, it's up to YOU to obtain it back from the government when doing your HST taxes. Amazon is not keeping it - the government is, and they will pay you back once you do your taxes.
Seller_7LrAV0m5llaI7
This is normal, yes. If you've got a gst/hst numbered registered, Amazon pays the taxes to you to remit. They don't do it on your behalf.
In other words:
Amazon collects the Canada Taxes off you
Only if you haven't provided them a GST/HST number.
