buybox go
702-6245494-1638629 In the order, the customer claims that the product was not delivered and leaves 1 star feedback, I cannot reach the customer in any way because he refused to receive messages, then again unnecessarily affected account health, we can accept all of this in some way, but our outgoing buybox on our account health, which is 2.36, does not give us amazon buybox in any way on any product, this is very unfair.
buybox go
702-6245494-1638629 In the order, the customer claims that the product was not delivered and leaves 1 star feedback, I cannot reach the customer in any way because he refused to receive messages, then again unnecessarily affected account health, we can accept all of this in some way, but our outgoing buybox on our account health, which is 2.36, does not give us amazon buybox in any way on any product, this is very unfair.
0 replies
Roberto_Amazon
Hello! @FixedCenter
This is Roberto. I wanted to follow up on your post, I am sorry you were impacted by this negative feedback, after careful review, we can confirm that the feedback is valid in accordance with our policies.
Please review the removal criteria in the help page below:
Can Amazon remove buyer feedback?
For support with the featured offer, we encourage you to seek assistance with our support team.
Regards,
Seller_3dUfZtbWEpuGj
Dear Amazon Support Team,
I hope this message finds you well. Recently, our store received a negative feedback from a customer regarding a damaged product, which subsequently resulted in a penalty applied to our account. Upon careful investigation, we determined that the issue occurred during the shipping process, which is beyond our control.
We always take great care to package our products securely and hand them over to the carrier in perfect condition. For this specific order, the item was thoroughly checked and confirmed to be in excellent condition before it was shipped. However, it seems that the package was damaged during transit, which falls under the responsibility of the carrier.
As a seller, we highly value customer satisfaction and take every measure to resolve any issues. In this case, we reached out to the customer with a resolution proposal to address their concerns. However, since the negative feedback and the penalty were caused by a situation attributable to the shipping carrier, we kindly request Amazon’s support in this matter.
I would like to respectfully ask for a review of the feedback and the penalty, and request that appropriate adjustments be made. Should you require any additional information or documentation, I would be more than happy to provide it.
ID:701-3207496-5386649
Thank you in advance for your understanding and support.
Seller_omIOB6vGp4OUf
Hi @Roberto_Amazon
I am writing regarding the negative feedback left for order 702-7465153-4265061 on December 2, 2024. The customer left a negative comment because they did not receive the refund for their returned item within two days.
At the time, I was unable to process the refund immediately as the returned item had not yet reached me. According to Amazon’s policies, it is recommended that refunds are issued only after the returned product is received by the seller. However, upon noticing the negative feedback, I explained the situation to the customer and issued the refund promptly, while also politely requesting them to remove the feedback. Unfortunately, the customer has not responded.
As a result, my store has unfairly lost the Buy Box. I believe this feedback does not accurately reflect the situation, and I kindly ask for your assistance in removing it.
Best regards,
Emay Trade
