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Seller_CaxA12YRgi1U6

customer claims never received package

Customer purchases $600 worth of products. Shipping company has confirmation the package was delivered into the mail box with dedicated key. Customer claims the package wasn't there. Amazon gave customer full refund and debited my account. Shipping company won't honor as they did nothing wrong!

Turns out there are some scam people out there taking advantage of Amazon's policy. Unfortunately being an Amazon seller doesn't mean Amazon is on your side.

278 views
8 replies
Manage buyer experience
Tags:A-to-z claims
21
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user profile
Seller_CaxA12YRgi1U6

customer claims never received package

Customer purchases $600 worth of products. Shipping company has confirmation the package was delivered into the mail box with dedicated key. Customer claims the package wasn't there. Amazon gave customer full refund and debited my account. Shipping company won't honor as they did nothing wrong!

Turns out there are some scam people out there taking advantage of Amazon's policy. Unfortunately being an Amazon seller doesn't mean Amazon is on your side.

Manage buyer experience
Tags:A-to-z claims
21
278 views
8 replies
Reply
0 replies
user profile
Seller_7LrAV0m5llaI7
In reply to: Seller_CaxA12YRgi1U6’s post

Did you get a signature confirmation? It is Amazon policy to get a signature confirmation if you want to avoid paying out an A to Z claim.

35
user profile
Seller_dotifYADa0BWY
In reply to: Seller_CaxA12YRgi1U6’s post

High value product should always have signature confirmation and I would suggest it be "Adult signature required" service if available. High value items are susceptible to A2Z claims as Amazon does nothing to protect the 3P sellers. Ironic how the policy only applies to 3P sellers, not Amazon shipments, its a double standard.

50
user profile
Charly_Amazon
In reply to: Seller_CaxA12YRgi1U6’s post

Hello RCBP_Solutions,

Thank you for contacting us and your interaction with this forum.

I understand your concern about this specific topic, first I will suggest to take a look at the following article about different procedures on Returns / Refunds:

https://sellercentral.amazon.ca/help/hub/reference/G200708210#mnd_2jc_jcb__section_lds_4yw_kvb

(Section at the bottom)

If you still need assistance on this regard, please open a case with our Seller Support department as they can provide further details on this topic.

Thank you again,

Charly_Amazon

09
user profile
Seller_h9joQHWhw0Plw
In reply to: Seller_CaxA12YRgi1U6’s post

Another double standard. If a shipper has delivered a parcel and has a photo proving this point. Amazon accepts that if amazon shipped it. BUT not if a 3P seller arranged shipment. Even if same company is used. Amazon will tell you to read the refund and shipping data, never will they reply to: Why the rules are different for us and not them. Get signatures go the extra mile and hopefully Amazon will support you. Otherwise you will be held accountable.

30
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user profile
Seller_CaxA12YRgi1U6

customer claims never received package

Customer purchases $600 worth of products. Shipping company has confirmation the package was delivered into the mail box with dedicated key. Customer claims the package wasn't there. Amazon gave customer full refund and debited my account. Shipping company won't honor as they did nothing wrong!

Turns out there are some scam people out there taking advantage of Amazon's policy. Unfortunately being an Amazon seller doesn't mean Amazon is on your side.

278 views
8 replies
Manage buyer experience
Tags:A-to-z claims
21
Reply
user profile
Seller_CaxA12YRgi1U6

customer claims never received package

Customer purchases $600 worth of products. Shipping company has confirmation the package was delivered into the mail box with dedicated key. Customer claims the package wasn't there. Amazon gave customer full refund and debited my account. Shipping company won't honor as they did nothing wrong!

Turns out there are some scam people out there taking advantage of Amazon's policy. Unfortunately being an Amazon seller doesn't mean Amazon is on your side.

Manage buyer experience
Tags:A-to-z claims
21
278 views
8 replies
Reply
user profile

customer claims never received package

by Seller_CaxA12YRgi1U6

Customer purchases $600 worth of products. Shipping company has confirmation the package was delivered into the mail box with dedicated key. Customer claims the package wasn't there. Amazon gave customer full refund and debited my account. Shipping company won't honor as they did nothing wrong!

Turns out there are some scam people out there taking advantage of Amazon's policy. Unfortunately being an Amazon seller doesn't mean Amazon is on your side.

Manage buyer experience
Tags:A-to-z claims
21
278 views
8 replies
Reply
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user profile
Seller_7LrAV0m5llaI7
In reply to: Seller_CaxA12YRgi1U6’s post

Did you get a signature confirmation? It is Amazon policy to get a signature confirmation if you want to avoid paying out an A to Z claim.

35
user profile
Seller_dotifYADa0BWY
In reply to: Seller_CaxA12YRgi1U6’s post

High value product should always have signature confirmation and I would suggest it be "Adult signature required" service if available. High value items are susceptible to A2Z claims as Amazon does nothing to protect the 3P sellers. Ironic how the policy only applies to 3P sellers, not Amazon shipments, its a double standard.

50
user profile
Charly_Amazon
In reply to: Seller_CaxA12YRgi1U6’s post

Hello RCBP_Solutions,

Thank you for contacting us and your interaction with this forum.

I understand your concern about this specific topic, first I will suggest to take a look at the following article about different procedures on Returns / Refunds:

https://sellercentral.amazon.ca/help/hub/reference/G200708210#mnd_2jc_jcb__section_lds_4yw_kvb

(Section at the bottom)

If you still need assistance on this regard, please open a case with our Seller Support department as they can provide further details on this topic.

Thank you again,

Charly_Amazon

09
user profile
Seller_h9joQHWhw0Plw
In reply to: Seller_CaxA12YRgi1U6’s post

Another double standard. If a shipper has delivered a parcel and has a photo proving this point. Amazon accepts that if amazon shipped it. BUT not if a 3P seller arranged shipment. Even if same company is used. Amazon will tell you to read the refund and shipping data, never will they reply to: Why the rules are different for us and not them. Get signatures go the extra mile and hopefully Amazon will support you. Otherwise you will be held accountable.

30
Follow this discussion to be notified of new activity
user profile
Seller_7LrAV0m5llaI7
In reply to: Seller_CaxA12YRgi1U6’s post

Did you get a signature confirmation? It is Amazon policy to get a signature confirmation if you want to avoid paying out an A to Z claim.

35
user profile
Seller_7LrAV0m5llaI7
In reply to: Seller_CaxA12YRgi1U6’s post

Did you get a signature confirmation? It is Amazon policy to get a signature confirmation if you want to avoid paying out an A to Z claim.

35
Reply
user profile
Seller_dotifYADa0BWY
In reply to: Seller_CaxA12YRgi1U6’s post

High value product should always have signature confirmation and I would suggest it be "Adult signature required" service if available. High value items are susceptible to A2Z claims as Amazon does nothing to protect the 3P sellers. Ironic how the policy only applies to 3P sellers, not Amazon shipments, its a double standard.

50
user profile
Seller_dotifYADa0BWY
In reply to: Seller_CaxA12YRgi1U6’s post

High value product should always have signature confirmation and I would suggest it be "Adult signature required" service if available. High value items are susceptible to A2Z claims as Amazon does nothing to protect the 3P sellers. Ironic how the policy only applies to 3P sellers, not Amazon shipments, its a double standard.

50
Reply
user profile
Charly_Amazon
In reply to: Seller_CaxA12YRgi1U6’s post

Hello RCBP_Solutions,

Thank you for contacting us and your interaction with this forum.

I understand your concern about this specific topic, first I will suggest to take a look at the following article about different procedures on Returns / Refunds:

https://sellercentral.amazon.ca/help/hub/reference/G200708210#mnd_2jc_jcb__section_lds_4yw_kvb

(Section at the bottom)

If you still need assistance on this regard, please open a case with our Seller Support department as they can provide further details on this topic.

Thank you again,

Charly_Amazon

09
user profile
Charly_Amazon
In reply to: Seller_CaxA12YRgi1U6’s post

Hello RCBP_Solutions,

Thank you for contacting us and your interaction with this forum.

I understand your concern about this specific topic, first I will suggest to take a look at the following article about different procedures on Returns / Refunds:

https://sellercentral.amazon.ca/help/hub/reference/G200708210#mnd_2jc_jcb__section_lds_4yw_kvb

(Section at the bottom)

If you still need assistance on this regard, please open a case with our Seller Support department as they can provide further details on this topic.

Thank you again,

Charly_Amazon

09
Reply
user profile
Seller_h9joQHWhw0Plw
In reply to: Seller_CaxA12YRgi1U6’s post

Another double standard. If a shipper has delivered a parcel and has a photo proving this point. Amazon accepts that if amazon shipped it. BUT not if a 3P seller arranged shipment. Even if same company is used. Amazon will tell you to read the refund and shipping data, never will they reply to: Why the rules are different for us and not them. Get signatures go the extra mile and hopefully Amazon will support you. Otherwise you will be held accountable.

30
user profile
Seller_h9joQHWhw0Plw
In reply to: Seller_CaxA12YRgi1U6’s post

Another double standard. If a shipper has delivered a parcel and has a photo proving this point. Amazon accepts that if amazon shipped it. BUT not if a 3P seller arranged shipment. Even if same company is used. Amazon will tell you to read the refund and shipping data, never will they reply to: Why the rules are different for us and not them. Get signatures go the extra mile and hopefully Amazon will support you. Otherwise you will be held accountable.

30
Reply
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