Lost link to Seller Account
I used to have a buyer account lined to a seller account, but after I meet a login issue the Amazon Support team ask me to recreate my BUYER account with the same email told me this the quickest way to fix the problem. After the Buyer account was recreated I notice that the Seller Center no longer take my old password. I can only login to Seller Central with my new created account(password), and then when I get in it say no seller account related!!!!!
I have been talking to Amazon Customer Service for hours to explain what happen, everytime they redirect me to seller center, saying they have no tool for seller account. While I go to SellerCentral, they told me it's my Buyer account's problem that I should go back to Amazon Customer Service. I have been pushing back and forth for more than 2 weeks.
The seller account is still charging me 39.9 dollars every month while I was seeking for help to regain the access.
To me it's really hard to understand how come this could happen to companys like Amazon.....
I hope this could be resolved ASAP since it's already blocked for one month....
Lost link to Seller Account
I used to have a buyer account lined to a seller account, but after I meet a login issue the Amazon Support team ask me to recreate my BUYER account with the same email told me this the quickest way to fix the problem. After the Buyer account was recreated I notice that the Seller Center no longer take my old password. I can only login to Seller Central with my new created account(password), and then when I get in it say no seller account related!!!!!
I have been talking to Amazon Customer Service for hours to explain what happen, everytime they redirect me to seller center, saying they have no tool for seller account. While I go to SellerCentral, they told me it's my Buyer account's problem that I should go back to Amazon Customer Service. I have been pushing back and forth for more than 2 weeks.
The seller account is still charging me 39.9 dollars every month while I was seeking for help to regain the access.
To me it's really hard to understand how come this could happen to companys like Amazon.....
I hope this could be resolved ASAP since it's already blocked for one month....
0 replies
LeviDylan_Amazon
Hello @Seller_BQxMiPvPOzQSW,
Thank you for reaching out here on the Seller Forums.
I understand that you are having login issues and you have questions about what steps to take next to resolve the issue.
So that we can help you the best I would like to ask a few questions. Have you attempted to use the forgot password tool to access any of the accounts? When talking to Amazon customer service, they will have tools to help fix the login issues with your buying account. I suggest to call them and ask if there are any pending issues with the buying account alone. Can you share a screenshot of the login errors that you are facing so we can review them?
I look forward to learning more so that we can guide you the best. Please feel free to respond here with more information for us to review. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Emet_Amazon
Hello @Seller_BQxMiPvPOzQSW,
I appreciate you following up on the situation.
Thanks @LeviDylan_Amazon.I am sorry for the deply. I have been calling Amazon Seller Central multiple times, what they told me is my buying account with the same email is active in their system, but I have been keeping blocked by the "Tempary Locked" issue in both Amazon.com and SellerCentral after giving my email and password. Yeah, I can reset password and I have done more than 20 times, it won't solve the problem. BTY what's the right way to reply to a ticket without login?
I have a ticket out there. caseID=15197222471
As it does appear that you're trying to access an account that has been locked. Since this situation exceeds the account health category subject, I am reaching out to our community managers to further review this specific concern and follow up if they are able to offer more guidance on the situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Charly_Amazon
Hello AI0657J1YMAKD,
Thank you for your message, following up on this thread, can you please reach out Account Change Team phone number 1-800-388-5512 ?
Explain them the situation and we can follow up as well.
Thanks,
Charly_Amazon
