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Seller_adTxaa79QM905

Why Amazon allows buyer leave feedback for a canceled order?

A buyer placed 5 orders for a same item and then canceled 5 orders.

And left the negative feedback to one of the canceled order, claim we charged him/her for returns.

Amazon refuse to remove it.

Any mod can help?

Order ID is 702-9413593-9450640

927 views
35 replies
Manage buyer experience
Tags:Customer, Negative reviews
230
Reply
user profile
Seller_adTxaa79QM905

Why Amazon allows buyer leave feedback for a canceled order?

A buyer placed 5 orders for a same item and then canceled 5 orders.

And left the negative feedback to one of the canceled order, claim we charged him/her for returns.

Amazon refuse to remove it.

Any mod can help?

Order ID is 702-9413593-9450640

Manage buyer experience
Tags:Customer, Negative reviews
230
927 views
35 replies
Reply
35 replies
user profile
Seller_roNdLQpqbVoOH
In reply to: Seller_adTxaa79QM905’s post

user profile
Seller_adTxaa79QM905
A buyer placed 5 orders for a same item and then canceled 5 orders.
View post

I'm not sure, but wasn't this an issue that @SEAmod was going to take on as a project a while back to see if she could possibly get some changes made (and help some affected sellers in the meantime)?

It is insane that a customer can place an order, cancel the order, then leave feedback on this non-existent transaction. An open invitation to abuse. There is no reason in the world for that to be a thing.

But apparently it still is.

370
user profile
Seller_LTNvvFJ2jqJOv
In reply to: Seller_adTxaa79QM905’s post

It is insane that Amazon allows bad actors to ruin small businesses without a care.

260
user profile
Seller_awYU0oH8skccg
In reply to: Seller_adTxaa79QM905’s post

I Had Two Recent Cancelled Orders than Left "1" & "2" Feedbacks respectively...These Feedbacks Knocked my one year Rating down to 66%...from 99% Lifetime.

They were Never Charged Anything... Very Few Buyers Leave Feedbacks Nowadays... Many sellers will cancel orders IF the Buyer seems to be Drop Shipping to a Different Address...or Otherwise Dodgy.

90
user profile
Quincy_Amazon
In reply to: Seller_adTxaa79QM905’s post

Hello @Seller_adTxaa79QM905

Thank you for posting your inquiry to the Forums and for providing that order ID number.

I looked into the related case and I am confirming that I have escalated your case to the partner team for additional review. I will monitor for updates and will relay the same. Please note that the team may reach out to you for additional information so please monitor your case log, performance notifications, and email address on file.

Regards,

Quincy_Amazon

81
user profile
Seller_uRkmQUme3PQw3
In reply to: Quincy_Amazon’s post

@Seller_adTxaa79QM905

Would you mind looking into my case on the forum started by @SEAmod? I have been waiting for almost two weeks and nothing. Case ID : ID 16382096781

40
user profile
Seller_adTxaa79QM905
In reply to: Quincy_Amazon’s post

Thank you Quincy, waiting for your update.

40
user profile
Quincy_Amazon
In reply to: Seller_adTxaa79QM905’s post

@Seller_adTxaa79QM905 Thank you for your patience. I looked into the case that I escalated on your behalf and see that it is still under review by the partner team. I will continue to monitor for updates and will relay the same.

Regards,

Quincy_Amazon

21
user profile
Quincy_Amazon
In reply to: Seller_uRkmQUme3PQw3’s post

@Seller_uRkmQUme3PQw3 Thank you for posting to this thread and sorry to hear that you are also experiencing this concern. I looked into the case and I am confirming that I have escalated your case for additional review by the partner team. I will monitor for updates and will relay the same. Please feel free to update this thread id the team reaches out to you directly.

Regards,

Quincy_Amazon

21
user profile
Seller_uRkmQUme3PQw3
In reply to: Quincy_Amazon’s post

Thanks so much for helping Quincy have a good one

10
user profile
Quincy_Amazon
In reply to: Quincy_Amazon’s post

@Seller_adTxaa79QM905 I checked on the case that I escalated regarding order ID 702-9413593-9450640 and I am glad to see that the feedback has been removed. You can confirm the same via your feedback manager.

We look forward to your continued contributions to the Forums!

Regards,

Quincy_Amazon

20
user profile
Quincy_Amazon
In reply to: Seller_uRkmQUme3PQw3’s post

@Seller_uRkmQUme3PQw3 Thank you for your patience. I looked into the case that I escalated on your behalf regarding case ID 16382096781 and see that it is still under review by the partner team. I will continue to monitor for updates and will relay the same. Please feel free to provide an update in case the team reaches out to you directly.

Regards,

Quincy_Amazon

01
user profile
Seller_adTxaa79QM905
In reply to: Quincy_Amazon’s post

Thank you very much Quincy.

I hope Amazon can fix this bug.

If a bad actor want to destroy a small business, it can be done easily to keep placing orders and canceling them and then leave negative feedbacks.

00
user profile
Seller_ZnAWBgAmMvzwN
In reply to: Seller_adTxaa79QM905’s post

Is it normal. The buyer returned the item because they were dissatisfied. Generally, only dissatisfied buyers will leave reviews.

19
user profile
Seller_rm9a2zdejXhO9
In reply to: Seller_adTxaa79QM905’s post

What's even better? Leaving product reviews for items never purchased from you!!!

It's the greatest platform!

00
user profile
Quincy_Amazon
In reply to: Seller_adTxaa79QM905’s post

@Seller_uRkmQUme3PQw3 Thank you for posting regarding order ID 114-1658336-7173024. I looked into the case and see that the second package with tracking ID 1Z8A8V140388395643 was shipped after the negative feedback was left. In this case, the buyer placed the order of quantity 2 but only received one quantity then subsequently left the feedback which was accurate regarding not receiving their full order. I understand that the second package arrived before maximum estimated delivery date, however, as the order as shipped after the ship-by date and after the feedback had been left, it is not eligible for removal.

Regards,

Quincy_Amazon

00
Follow this discussion to be notified of new activity
user profile
Seller_adTxaa79QM905

Why Amazon allows buyer leave feedback for a canceled order?

A buyer placed 5 orders for a same item and then canceled 5 orders.

And left the negative feedback to one of the canceled order, claim we charged him/her for returns.

Amazon refuse to remove it.

Any mod can help?

Order ID is 702-9413593-9450640

927 views
35 replies
Manage buyer experience
Tags:Customer, Negative reviews
230
Reply
user profile
Seller_adTxaa79QM905

Why Amazon allows buyer leave feedback for a canceled order?

A buyer placed 5 orders for a same item and then canceled 5 orders.

And left the negative feedback to one of the canceled order, claim we charged him/her for returns.

Amazon refuse to remove it.

Any mod can help?

Order ID is 702-9413593-9450640

Manage buyer experience
Tags:Customer, Negative reviews
230
927 views
35 replies
Reply
user profile

Why Amazon allows buyer leave feedback for a canceled order?

by Seller_adTxaa79QM905

A buyer placed 5 orders for a same item and then canceled 5 orders.

And left the negative feedback to one of the canceled order, claim we charged him/her for returns.

Amazon refuse to remove it.

Any mod can help?

Order ID is 702-9413593-9450640

Manage buyer experience
Tags:Customer, Negative reviews
230
927 views
35 replies
Reply
35 replies
35 replies
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user profile
Seller_roNdLQpqbVoOH
In reply to: Seller_adTxaa79QM905’s post

user profile
Seller_adTxaa79QM905
A buyer placed 5 orders for a same item and then canceled 5 orders.
View post

I'm not sure, but wasn't this an issue that @SEAmod was going to take on as a project a while back to see if she could possibly get some changes made (and help some affected sellers in the meantime)?

It is insane that a customer can place an order, cancel the order, then leave feedback on this non-existent transaction. An open invitation to abuse. There is no reason in the world for that to be a thing.

But apparently it still is.

370
user profile
Seller_LTNvvFJ2jqJOv
In reply to: Seller_adTxaa79QM905’s post

It is insane that Amazon allows bad actors to ruin small businesses without a care.

260
user profile
Seller_awYU0oH8skccg
In reply to: Seller_adTxaa79QM905’s post

I Had Two Recent Cancelled Orders than Left "1" & "2" Feedbacks respectively...These Feedbacks Knocked my one year Rating down to 66%...from 99% Lifetime.

They were Never Charged Anything... Very Few Buyers Leave Feedbacks Nowadays... Many sellers will cancel orders IF the Buyer seems to be Drop Shipping to a Different Address...or Otherwise Dodgy.

90
user profile
Quincy_Amazon
In reply to: Seller_adTxaa79QM905’s post

Hello @Seller_adTxaa79QM905

Thank you for posting your inquiry to the Forums and for providing that order ID number.

I looked into the related case and I am confirming that I have escalated your case to the partner team for additional review. I will monitor for updates and will relay the same. Please note that the team may reach out to you for additional information so please monitor your case log, performance notifications, and email address on file.

Regards,

Quincy_Amazon

81
user profile
Seller_uRkmQUme3PQw3
In reply to: Quincy_Amazon’s post

@Seller_adTxaa79QM905

Would you mind looking into my case on the forum started by @SEAmod? I have been waiting for almost two weeks and nothing. Case ID : ID 16382096781

40
user profile
Seller_adTxaa79QM905
In reply to: Quincy_Amazon’s post

Thank you Quincy, waiting for your update.

40
user profile
Quincy_Amazon
In reply to: Seller_adTxaa79QM905’s post

@Seller_adTxaa79QM905 Thank you for your patience. I looked into the case that I escalated on your behalf and see that it is still under review by the partner team. I will continue to monitor for updates and will relay the same.

Regards,

Quincy_Amazon

21
user profile
Quincy_Amazon
In reply to: Seller_uRkmQUme3PQw3’s post

@Seller_uRkmQUme3PQw3 Thank you for posting to this thread and sorry to hear that you are also experiencing this concern. I looked into the case and I am confirming that I have escalated your case for additional review by the partner team. I will monitor for updates and will relay the same. Please feel free to update this thread id the team reaches out to you directly.

Regards,

Quincy_Amazon

21
user profile
Seller_uRkmQUme3PQw3
In reply to: Quincy_Amazon’s post

Thanks so much for helping Quincy have a good one

10
user profile
Quincy_Amazon
In reply to: Quincy_Amazon’s post

@Seller_adTxaa79QM905 I checked on the case that I escalated regarding order ID 702-9413593-9450640 and I am glad to see that the feedback has been removed. You can confirm the same via your feedback manager.

We look forward to your continued contributions to the Forums!

Regards,

Quincy_Amazon

20
user profile
Quincy_Amazon
In reply to: Seller_uRkmQUme3PQw3’s post

@Seller_uRkmQUme3PQw3 Thank you for your patience. I looked into the case that I escalated on your behalf regarding case ID 16382096781 and see that it is still under review by the partner team. I will continue to monitor for updates and will relay the same. Please feel free to provide an update in case the team reaches out to you directly.

Regards,

Quincy_Amazon

01
user profile
Seller_adTxaa79QM905
In reply to: Quincy_Amazon’s post

Thank you very much Quincy.

I hope Amazon can fix this bug.

If a bad actor want to destroy a small business, it can be done easily to keep placing orders and canceling them and then leave negative feedbacks.

00
user profile
Seller_ZnAWBgAmMvzwN
In reply to: Seller_adTxaa79QM905’s post

Is it normal. The buyer returned the item because they were dissatisfied. Generally, only dissatisfied buyers will leave reviews.

19
user profile
Seller_rm9a2zdejXhO9
In reply to: Seller_adTxaa79QM905’s post

What's even better? Leaving product reviews for items never purchased from you!!!

It's the greatest platform!

00
user profile
Quincy_Amazon
In reply to: Seller_adTxaa79QM905’s post

@Seller_uRkmQUme3PQw3 Thank you for posting regarding order ID 114-1658336-7173024. I looked into the case and see that the second package with tracking ID 1Z8A8V140388395643 was shipped after the negative feedback was left. In this case, the buyer placed the order of quantity 2 but only received one quantity then subsequently left the feedback which was accurate regarding not receiving their full order. I understand that the second package arrived before maximum estimated delivery date, however, as the order as shipped after the ship-by date and after the feedback had been left, it is not eligible for removal.

Regards,

Quincy_Amazon

00
Follow this discussion to be notified of new activity
user profile
Seller_roNdLQpqbVoOH
In reply to: Seller_adTxaa79QM905’s post

user profile
Seller_adTxaa79QM905
A buyer placed 5 orders for a same item and then canceled 5 orders.
View post

I'm not sure, but wasn't this an issue that @SEAmod was going to take on as a project a while back to see if she could possibly get some changes made (and help some affected sellers in the meantime)?

It is insane that a customer can place an order, cancel the order, then leave feedback on this non-existent transaction. An open invitation to abuse. There is no reason in the world for that to be a thing.

But apparently it still is.

370
user profile
Seller_roNdLQpqbVoOH
In reply to: Seller_adTxaa79QM905’s post

user profile
Seller_adTxaa79QM905
A buyer placed 5 orders for a same item and then canceled 5 orders.
View post

I'm not sure, but wasn't this an issue that @SEAmod was going to take on as a project a while back to see if she could possibly get some changes made (and help some affected sellers in the meantime)?

It is insane that a customer can place an order, cancel the order, then leave feedback on this non-existent transaction. An open invitation to abuse. There is no reason in the world for that to be a thing.

But apparently it still is.

370
Reply
user profile
Seller_LTNvvFJ2jqJOv
In reply to: Seller_adTxaa79QM905’s post

It is insane that Amazon allows bad actors to ruin small businesses without a care.

260
user profile
Seller_LTNvvFJ2jqJOv
In reply to: Seller_adTxaa79QM905’s post

It is insane that Amazon allows bad actors to ruin small businesses without a care.

260
Reply
user profile
Seller_awYU0oH8skccg
In reply to: Seller_adTxaa79QM905’s post

I Had Two Recent Cancelled Orders than Left "1" & "2" Feedbacks respectively...These Feedbacks Knocked my one year Rating down to 66%...from 99% Lifetime.

They were Never Charged Anything... Very Few Buyers Leave Feedbacks Nowadays... Many sellers will cancel orders IF the Buyer seems to be Drop Shipping to a Different Address...or Otherwise Dodgy.

90
user profile
Seller_awYU0oH8skccg
In reply to: Seller_adTxaa79QM905’s post

I Had Two Recent Cancelled Orders than Left "1" & "2" Feedbacks respectively...These Feedbacks Knocked my one year Rating down to 66%...from 99% Lifetime.

They were Never Charged Anything... Very Few Buyers Leave Feedbacks Nowadays... Many sellers will cancel orders IF the Buyer seems to be Drop Shipping to a Different Address...or Otherwise Dodgy.

90
Reply
user profile
Quincy_Amazon
In reply to: Seller_adTxaa79QM905’s post

Hello @Seller_adTxaa79QM905

Thank you for posting your inquiry to the Forums and for providing that order ID number.

I looked into the related case and I am confirming that I have escalated your case to the partner team for additional review. I will monitor for updates and will relay the same. Please note that the team may reach out to you for additional information so please monitor your case log, performance notifications, and email address on file.

Regards,

Quincy_Amazon

81
user profile
Quincy_Amazon
In reply to: Seller_adTxaa79QM905’s post

Hello @Seller_adTxaa79QM905

Thank you for posting your inquiry to the Forums and for providing that order ID number.

I looked into the related case and I am confirming that I have escalated your case to the partner team for additional review. I will monitor for updates and will relay the same. Please note that the team may reach out to you for additional information so please monitor your case log, performance notifications, and email address on file.

Regards,

Quincy_Amazon

81
Reply
user profile
Seller_uRkmQUme3PQw3
In reply to: Quincy_Amazon’s post

@Seller_adTxaa79QM905

Would you mind looking into my case on the forum started by @SEAmod? I have been waiting for almost two weeks and nothing. Case ID : ID 16382096781

40
user profile
Seller_uRkmQUme3PQw3
In reply to: Quincy_Amazon’s post

@Seller_adTxaa79QM905

Would you mind looking into my case on the forum started by @SEAmod? I have been waiting for almost two weeks and nothing. Case ID : ID 16382096781

40
Reply
user profile
Seller_adTxaa79QM905
In reply to: Quincy_Amazon’s post

Thank you Quincy, waiting for your update.

40
user profile
Seller_adTxaa79QM905
In reply to: Quincy_Amazon’s post

Thank you Quincy, waiting for your update.

40
Reply
user profile
Quincy_Amazon
In reply to: Seller_adTxaa79QM905’s post

@Seller_adTxaa79QM905 Thank you for your patience. I looked into the case that I escalated on your behalf and see that it is still under review by the partner team. I will continue to monitor for updates and will relay the same.

Regards,

Quincy_Amazon

21
user profile
Quincy_Amazon
In reply to: Seller_adTxaa79QM905’s post

@Seller_adTxaa79QM905 Thank you for your patience. I looked into the case that I escalated on your behalf and see that it is still under review by the partner team. I will continue to monitor for updates and will relay the same.

Regards,

Quincy_Amazon

21
Reply
user profile
Quincy_Amazon
In reply to: Seller_uRkmQUme3PQw3’s post

@Seller_uRkmQUme3PQw3 Thank you for posting to this thread and sorry to hear that you are also experiencing this concern. I looked into the case and I am confirming that I have escalated your case for additional review by the partner team. I will monitor for updates and will relay the same. Please feel free to update this thread id the team reaches out to you directly.

Regards,

Quincy_Amazon

21
user profile
Quincy_Amazon
In reply to: Seller_uRkmQUme3PQw3’s post

@Seller_uRkmQUme3PQw3 Thank you for posting to this thread and sorry to hear that you are also experiencing this concern. I looked into the case and I am confirming that I have escalated your case for additional review by the partner team. I will monitor for updates and will relay the same. Please feel free to update this thread id the team reaches out to you directly.

Regards,

Quincy_Amazon

21
Reply
user profile
Seller_uRkmQUme3PQw3
In reply to: Quincy_Amazon’s post

Thanks so much for helping Quincy have a good one

10
user profile
Seller_uRkmQUme3PQw3
In reply to: Quincy_Amazon’s post

Thanks so much for helping Quincy have a good one

10
Reply
user profile
Quincy_Amazon
In reply to: Quincy_Amazon’s post

@Seller_adTxaa79QM905 I checked on the case that I escalated regarding order ID 702-9413593-9450640 and I am glad to see that the feedback has been removed. You can confirm the same via your feedback manager.

We look forward to your continued contributions to the Forums!

Regards,

Quincy_Amazon

20
user profile
Quincy_Amazon
In reply to: Quincy_Amazon’s post

@Seller_adTxaa79QM905 I checked on the case that I escalated regarding order ID 702-9413593-9450640 and I am glad to see that the feedback has been removed. You can confirm the same via your feedback manager.

We look forward to your continued contributions to the Forums!

Regards,

Quincy_Amazon

20
Reply
user profile
Quincy_Amazon
In reply to: Seller_uRkmQUme3PQw3’s post

@Seller_uRkmQUme3PQw3 Thank you for your patience. I looked into the case that I escalated on your behalf regarding case ID 16382096781 and see that it is still under review by the partner team. I will continue to monitor for updates and will relay the same. Please feel free to provide an update in case the team reaches out to you directly.

Regards,

Quincy_Amazon

01
user profile
Quincy_Amazon
In reply to: Seller_uRkmQUme3PQw3’s post

@Seller_uRkmQUme3PQw3 Thank you for your patience. I looked into the case that I escalated on your behalf regarding case ID 16382096781 and see that it is still under review by the partner team. I will continue to monitor for updates and will relay the same. Please feel free to provide an update in case the team reaches out to you directly.

Regards,

Quincy_Amazon

01
Reply
user profile
Seller_adTxaa79QM905
In reply to: Quincy_Amazon’s post

Thank you very much Quincy.

I hope Amazon can fix this bug.

If a bad actor want to destroy a small business, it can be done easily to keep placing orders and canceling them and then leave negative feedbacks.

00
user profile
Seller_adTxaa79QM905
In reply to: Quincy_Amazon’s post

Thank you very much Quincy.

I hope Amazon can fix this bug.

If a bad actor want to destroy a small business, it can be done easily to keep placing orders and canceling them and then leave negative feedbacks.

00
Reply
user profile
Seller_ZnAWBgAmMvzwN
In reply to: Seller_adTxaa79QM905’s post

Is it normal. The buyer returned the item because they were dissatisfied. Generally, only dissatisfied buyers will leave reviews.

19
user profile
Seller_ZnAWBgAmMvzwN
In reply to: Seller_adTxaa79QM905’s post

Is it normal. The buyer returned the item because they were dissatisfied. Generally, only dissatisfied buyers will leave reviews.

19
Reply
user profile
Seller_rm9a2zdejXhO9
In reply to: Seller_adTxaa79QM905’s post

What's even better? Leaving product reviews for items never purchased from you!!!

It's the greatest platform!

00
user profile
Seller_rm9a2zdejXhO9
In reply to: Seller_adTxaa79QM905’s post

What's even better? Leaving product reviews for items never purchased from you!!!

It's the greatest platform!

00
Reply
user profile
Quincy_Amazon
In reply to: Seller_adTxaa79QM905’s post

@Seller_uRkmQUme3PQw3 Thank you for posting regarding order ID 114-1658336-7173024. I looked into the case and see that the second package with tracking ID 1Z8A8V140388395643 was shipped after the negative feedback was left. In this case, the buyer placed the order of quantity 2 but only received one quantity then subsequently left the feedback which was accurate regarding not receiving their full order. I understand that the second package arrived before maximum estimated delivery date, however, as the order as shipped after the ship-by date and after the feedback had been left, it is not eligible for removal.

Regards,

Quincy_Amazon

00
user profile
Quincy_Amazon
In reply to: Seller_adTxaa79QM905’s post

@Seller_uRkmQUme3PQw3 Thank you for posting regarding order ID 114-1658336-7173024. I looked into the case and see that the second package with tracking ID 1Z8A8V140388395643 was shipped after the negative feedback was left. In this case, the buyer placed the order of quantity 2 but only received one quantity then subsequently left the feedback which was accurate regarding not receiving their full order. I understand that the second package arrived before maximum estimated delivery date, however, as the order as shipped after the ship-by date and after the feedback had been left, it is not eligible for removal.

Regards,

Quincy_Amazon

00
Reply
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