Another product delisted for compliance - when will this stop?
@Ricardo_Amazon
@Christine_Amazon
@Jurgen_Amazon
We are sellers of international brand collectible diecast cars. One of our new models was recently flagged by Amazon Canada as requiring "lab reports from a Canadian attested Laboratory.... blah... blah"
We appealed the requirement as the listing showed that the products are collectibles and NOT childrens toys.
The appeal was rejected stating that Amazon deemed them to be toys.
We obtained lab test reports that conform to the Canadian Toy standard requirements but were from a lab in Hong Kong. That same lab report is accepted by ALL retailers in Canada and North America as matching the safety requirements. These products are sold universally against the same lab report.
Amazon.ca rejected the lab reports without reason stating that they only were rejected.
Please see cases
17547944051
17549351141
Again we are being targeted for non compliance on products that are not subject to compliance requirements. The agents that have reviewed the cases are arbitrarily dismissing the truth and making uninformed rulings. Once again we face the prospect of seeing our stock returned from FBA warehouses for the wrong reasons. Please can this issue be escalated to a place where sense prevails. We have been through this so many times each year when we introduce the latest models to our range.
Another product delisted for compliance - when will this stop?
@Ricardo_Amazon
@Christine_Amazon
@Jurgen_Amazon
We are sellers of international brand collectible diecast cars. One of our new models was recently flagged by Amazon Canada as requiring "lab reports from a Canadian attested Laboratory.... blah... blah"
We appealed the requirement as the listing showed that the products are collectibles and NOT childrens toys.
The appeal was rejected stating that Amazon deemed them to be toys.
We obtained lab test reports that conform to the Canadian Toy standard requirements but were from a lab in Hong Kong. That same lab report is accepted by ALL retailers in Canada and North America as matching the safety requirements. These products are sold universally against the same lab report.
Amazon.ca rejected the lab reports without reason stating that they only were rejected.
Please see cases
17547944051
17549351141
Again we are being targeted for non compliance on products that are not subject to compliance requirements. The agents that have reviewed the cases are arbitrarily dismissing the truth and making uninformed rulings. Once again we face the prospect of seeing our stock returned from FBA warehouses for the wrong reasons. Please can this issue be escalated to a place where sense prevails. We have been through this so many times each year when we introduce the latest models to our range.
0 replies
Seller_7LrAV0m5llaI7
I am dealing with the same issue, however Amazon is asking for a Canadian product container safety report for items that are not classified by the report. I called the laboratories and they said this test that Amazon wants to see does not apply to the product, and the brand owner has confirmed this as well. However, Amazon is standing strong and I have 120 listings that may be deactivated in may due to this BS AI .
Seller_dotifYADa0BWY
Same boat here...Amazon is getting dumber by the minute.
Atlas_Amazon
Hello @Seller_rHG3Ag4sXpee8
Please see cases
17547944051
17549351141
Thank you for the information provided regarding the recent compliance concerns that you have experienced on your ASIN. I know this is concerning given the impact to the ASIN, so I did want to review the case information to see what details I could guide you with. While my view into the situation is limited, I was able to find where there was contradicting messaging provided to you regarding the requirement of documentation.
I do want to get you clarification on this issue, so I did compile the information to be transferred and reviewed by the appropriate teams. As of now, I will not have additional next steps, but I will continue to monitor for updates that become available. If you observe any changes or receive any new details, please refer back to this thread for support.
Best,
Atlas
Atlas_Amazon
Hello @Seller_rHG3Ag4sXpee8
I wanted to follow up as I have heard back from our team regarding your situation and the ASIN. They have communicated that no documentation is required for this product as they are not seeing any specific safety or compliance requirements at this time. You should no longer be seeing the request, and the ASIN should be live on the platform.
If you continue to encounter any issues, please refer back to this thread with more details so that I may work with the appropriate teams on your situation.
Best,
Atlas
