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Seller_iLRP5gJvx1oGt

We have charged your credit card for $5238.59 in an attempt to settle your Amazon seller account balance. - Letter from Amazon

Hi all,

Please let me know if anyone had a situation like this before. We have been on Amazon since 2016 and I've got this kind of email:

"Greetings from Amazon Services.

We have charged your credit card for $5238.59 in an attempt to settle your Amazon seller account balance.

Note that the amount charged to your credit card may be less than the total amount you owe due to a credit limit imposed by your bank. If that is the case, we will continue to charge your card as often as every 24 hours until the remaining balance in your Amazon seller account is paid in full."

I've checked my payment reports immediately. No disbursement. I opened the case with Amazon, no answer yet.

I've contacted Seller Support... as always, it is useless!.

I asked What does it mean " in an attempt to settle your Amazon seller account balance"??? was that just an attempt or money from my account actually were stollen? Again I do not see any disbursement. The payment information is mine ( bank name, business name and account are correct)

however Amazon is charging my credit card for $5238.59.

Please let me know if anyone had this kind of situation before.

154 views
8 replies
Tags:Seller Support
00
Reply
user profile
Seller_iLRP5gJvx1oGt

We have charged your credit card for $5238.59 in an attempt to settle your Amazon seller account balance. - Letter from Amazon

Hi all,

Please let me know if anyone had a situation like this before. We have been on Amazon since 2016 and I've got this kind of email:

"Greetings from Amazon Services.

We have charged your credit card for $5238.59 in an attempt to settle your Amazon seller account balance.

Note that the amount charged to your credit card may be less than the total amount you owe due to a credit limit imposed by your bank. If that is the case, we will continue to charge your card as often as every 24 hours until the remaining balance in your Amazon seller account is paid in full."

I've checked my payment reports immediately. No disbursement. I opened the case with Amazon, no answer yet.

I've contacted Seller Support... as always, it is useless!.

I asked What does it mean " in an attempt to settle your Amazon seller account balance"??? was that just an attempt or money from my account actually were stollen? Again I do not see any disbursement. The payment information is mine ( bank name, business name and account are correct)

however Amazon is charging my credit card for $5238.59.

Please let me know if anyone had this kind of situation before.

Tags:Seller Support
00
154 views
8 replies
Reply
0 replies
user profile
Seller_OvL8C4BJWiuS9

There would be no disbursement if they charged your credit card. And yes, they are charging your credit card for an unpaid balance.

10
user profile
Seller_iLRP5gJvx1oGt

@Connor_Amazon

anyone can help me to understand what is this for?

what does it mean: "We have charged your credit card for $5238.59 in an attempt to settle your Amazon seller account balance."

What balance? for what will anyone help me to understand? We have WAY MORE on our account than $5238.59. Why you charge the credit card?

10
user profile
Atlas_Amazon

Hello @Seller_iLRP5gJvx1oGt

user profile
Seller_iLRP5gJvx1oGt
I've checked my payment reports immediately. No disbursement. I opened the case with Amazon, no answer yet.
View post

Thank you for the information provided regarding the issues with the charges on your account. Would you be able to provide the case information associated to this situation? Have you seen any changes with the funds as of now?

I have gone ahead and engaged another community manager to further review this situation. Please continue to refer to this thread for any updates or other details you would like to share.

Best,

Atlas

00
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user profile
Seller_iLRP5gJvx1oGt

We have charged your credit card for $5238.59 in an attempt to settle your Amazon seller account balance. - Letter from Amazon

Hi all,

Please let me know if anyone had a situation like this before. We have been on Amazon since 2016 and I've got this kind of email:

"Greetings from Amazon Services.

We have charged your credit card for $5238.59 in an attempt to settle your Amazon seller account balance.

Note that the amount charged to your credit card may be less than the total amount you owe due to a credit limit imposed by your bank. If that is the case, we will continue to charge your card as often as every 24 hours until the remaining balance in your Amazon seller account is paid in full."

I've checked my payment reports immediately. No disbursement. I opened the case with Amazon, no answer yet.

I've contacted Seller Support... as always, it is useless!.

I asked What does it mean " in an attempt to settle your Amazon seller account balance"??? was that just an attempt or money from my account actually were stollen? Again I do not see any disbursement. The payment information is mine ( bank name, business name and account are correct)

however Amazon is charging my credit card for $5238.59.

Please let me know if anyone had this kind of situation before.

154 views
8 replies
Tags:Seller Support
00
Reply
user profile
Seller_iLRP5gJvx1oGt

We have charged your credit card for $5238.59 in an attempt to settle your Amazon seller account balance. - Letter from Amazon

Hi all,

Please let me know if anyone had a situation like this before. We have been on Amazon since 2016 and I've got this kind of email:

"Greetings from Amazon Services.

We have charged your credit card for $5238.59 in an attempt to settle your Amazon seller account balance.

Note that the amount charged to your credit card may be less than the total amount you owe due to a credit limit imposed by your bank. If that is the case, we will continue to charge your card as often as every 24 hours until the remaining balance in your Amazon seller account is paid in full."

I've checked my payment reports immediately. No disbursement. I opened the case with Amazon, no answer yet.

I've contacted Seller Support... as always, it is useless!.

I asked What does it mean " in an attempt to settle your Amazon seller account balance"??? was that just an attempt or money from my account actually were stollen? Again I do not see any disbursement. The payment information is mine ( bank name, business name and account are correct)

however Amazon is charging my credit card for $5238.59.

Please let me know if anyone had this kind of situation before.

Tags:Seller Support
00
154 views
8 replies
Reply
user profile

We have charged your credit card for $5238.59 in an attempt to settle your Amazon seller account balance. - Letter from Amazon

by Seller_iLRP5gJvx1oGt

Hi all,

Please let me know if anyone had a situation like this before. We have been on Amazon since 2016 and I've got this kind of email:

"Greetings from Amazon Services.

We have charged your credit card for $5238.59 in an attempt to settle your Amazon seller account balance.

Note that the amount charged to your credit card may be less than the total amount you owe due to a credit limit imposed by your bank. If that is the case, we will continue to charge your card as often as every 24 hours until the remaining balance in your Amazon seller account is paid in full."

I've checked my payment reports immediately. No disbursement. I opened the case with Amazon, no answer yet.

I've contacted Seller Support... as always, it is useless!.

I asked What does it mean " in an attempt to settle your Amazon seller account balance"??? was that just an attempt or money from my account actually were stollen? Again I do not see any disbursement. The payment information is mine ( bank name, business name and account are correct)

however Amazon is charging my credit card for $5238.59.

Please let me know if anyone had this kind of situation before.

Tags:Seller Support
00
154 views
8 replies
Reply
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Seller_OvL8C4BJWiuS9

There would be no disbursement if they charged your credit card. And yes, they are charging your credit card for an unpaid balance.

10
user profile
Seller_iLRP5gJvx1oGt

@Connor_Amazon

anyone can help me to understand what is this for?

what does it mean: "We have charged your credit card for $5238.59 in an attempt to settle your Amazon seller account balance."

What balance? for what will anyone help me to understand? We have WAY MORE on our account than $5238.59. Why you charge the credit card?

10
user profile
Atlas_Amazon

Hello @Seller_iLRP5gJvx1oGt

user profile
Seller_iLRP5gJvx1oGt
I've checked my payment reports immediately. No disbursement. I opened the case with Amazon, no answer yet.
View post

Thank you for the information provided regarding the issues with the charges on your account. Would you be able to provide the case information associated to this situation? Have you seen any changes with the funds as of now?

I have gone ahead and engaged another community manager to further review this situation. Please continue to refer to this thread for any updates or other details you would like to share.

Best,

Atlas

00
Follow this discussion to be notified of new activity
user profile
Seller_OvL8C4BJWiuS9

There would be no disbursement if they charged your credit card. And yes, they are charging your credit card for an unpaid balance.

10
user profile
Seller_OvL8C4BJWiuS9

There would be no disbursement if they charged your credit card. And yes, they are charging your credit card for an unpaid balance.

10
Reply
user profile
Seller_iLRP5gJvx1oGt

@Connor_Amazon

anyone can help me to understand what is this for?

what does it mean: "We have charged your credit card for $5238.59 in an attempt to settle your Amazon seller account balance."

What balance? for what will anyone help me to understand? We have WAY MORE on our account than $5238.59. Why you charge the credit card?

10
user profile
Seller_iLRP5gJvx1oGt

@Connor_Amazon

anyone can help me to understand what is this for?

what does it mean: "We have charged your credit card for $5238.59 in an attempt to settle your Amazon seller account balance."

What balance? for what will anyone help me to understand? We have WAY MORE on our account than $5238.59. Why you charge the credit card?

10
Reply
user profile
Atlas_Amazon

Hello @Seller_iLRP5gJvx1oGt

user profile
Seller_iLRP5gJvx1oGt
I've checked my payment reports immediately. No disbursement. I opened the case with Amazon, no answer yet.
View post

Thank you for the information provided regarding the issues with the charges on your account. Would you be able to provide the case information associated to this situation? Have you seen any changes with the funds as of now?

I have gone ahead and engaged another community manager to further review this situation. Please continue to refer to this thread for any updates or other details you would like to share.

Best,

Atlas

00
user profile
Atlas_Amazon

Hello @Seller_iLRP5gJvx1oGt

user profile
Seller_iLRP5gJvx1oGt
I've checked my payment reports immediately. No disbursement. I opened the case with Amazon, no answer yet.
View post

Thank you for the information provided regarding the issues with the charges on your account. Would you be able to provide the case information associated to this situation? Have you seen any changes with the funds as of now?

I have gone ahead and engaged another community manager to further review this situation. Please continue to refer to this thread for any updates or other details you would like to share.

Best,

Atlas

00
Reply
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