YHM1 Receiving Issues
Hello Sellers,
I have been seeing many discussions created around receiving issues on YHM1. I am compiling information in order to reach out directly to our Operations team in that facility.
If you have been affected by this, can you please reply to this comment with the Shipment ID/Case ID.
I cannot make any promises but being able to compile all the information on one thread, hopefully will give me enough data to make a change.
YHM1 Receiving Issues
Hello Sellers,
I have been seeing many discussions created around receiving issues on YHM1. I am compiling information in order to reach out directly to our Operations team in that facility.
If you have been affected by this, can you please reply to this comment with the Shipment ID/Case ID.
I cannot make any promises but being able to compile all the information on one thread, hopefully will give me enough data to make a change.
0 replies
Seller_KOelQUKndOlqt
Hello @Ricardo_Amazon,
I have problem with fulfillment center (YHM1). An entire box with 37 items was lost by this fulfillment center. All these items were in one box, which was received by the fulfillment center (YHM1) on Sep 06, 2024 (shipment FBA18D4WCWHJ). According to the Inventory Ledger from Seller Central, these items were received by the YHM1 fulfillment center on Sep 06, 2024 in full. But then, on September 10, 2024, it was deducted from my inventory and is not accounted for anywhere. They just disappeared. My case 16477006221. I provided evidence that the fulfillment center received this box, provided the Inventory Ledger according to which the fulfillment center received the units. I have nothing, no goods, no refunds. Please help me, I am losing all hope.
Seller_rHG3Ag4sXpee8
HI @Ricardo_Amazonand thanks for directing this issue.
I have a shipment that was created October 4 and delivered to YHM1 where it layed for a substantial time before entering receiving. Then it went in and was fully received the same day.
The shipment is now closed with a discrepancy of +1 (which is not possible)
So there is a case now open disputing the over-receipt on this shipment (16590331421) hoping they will correct it to the original shipped quantity.
These errors are huge time-wasting issues for sellers - not to mention lost items. This distribution centre should get back on track so we don't avoid shipments there (as I am doing today)
Thanks again for the intervention
Seller_zwFuWCCeOimrY
When I check the wharehosue on the forum. I immediately cancel shipment to YHM1.
Seller_AAEWsdDADFLaL
FBA1825GYNPC - 3744 delivered, only 1447 received
Case ID 16550113961
Seller_Oiwqfqacqs9Uk
How about YYC6 - Calgary? Have shipment lost in there for 2 months and cannot start investigation until its mid November.
Seller_jJMWSiU3JcZpY
all of them have problems. Is robot not human being
Seller_wtY2N2Mmzwako
Here's perhaps a little bit of a pre-emptive one, since it's still in progress, but I can see the pattern starting as per usual. No case yet, since it ain't broken....yet.
Shipment FBA18JZLHJHQ, 2QPZ34YR Keep an eye on it.
It was delivered, and then checked in Oct 31. Nothing past that. That's slow, but not time to panic yet. But I'm going to get my crystal ball out and gaze into it.
I see the future! I see it sitting in this status for a couple of weeks, probably never entering 'receiving'. Then it will one day suddenly close and they'll say I send them a big box of air, zero units received.
As an aside, some people have commented that if they see it going to Mount Hope, they cancel it? How do you do that? When we've tried in the past, it just winds up going back there again. So yes, I can cancel it, but it still will usually try to go there next time again.
Seller_PYYxw06DOpD6y
Very slow check ins, cancel when I have a shipment going there.
Seller_U2ximjNECaq9U
Hey Ricardo,
Thank you for your initiative in addressing this issue. Unfortunately, it remains unresolved, despite a year of continuous efforts on my end and limited support. Below is a message I previously sent to Amazon, including the Shipment ID for reference:
Hello,
I need this matter escalated and reviewed in-depth. There is clear evidence that these units were delivered to the warehouse, checked in, and counted as available in inventory. Let me emphasize: the items you claim are missing were confirmed in stock. This is unacceptable, and I require reimbursement.
The shipping records confirm delivery, and every indication shows Amazon received my inventory. I have been dealing with this issue for months and urgently need a resolution. Here are the shipment details:
Shipment Created: October 21, 2022
Shipment ID: FBA16XWLKV71
Amazon Reference ID: 5D642HWI
Both boxes in this shipment are shown as delivered to the warehouse. This is not the first time this location has lost my inventory—last time, I was reimbursed, but this time I have received no assistance despite over 15 attempts to reach Amazon. As a small business owner, this situation is deeply frustrating. I have consistently provided proof, and I am asking for your help to resolve this quickly.
