can't 'reactivate' my account
i don't think i've used this reseller account in over 10 years, but it shows as 'deactivated'.
when i click on 'reactivate' it takes me to a page that shows the health (200) and absolutely 0 warnings or policy violations, but no way to continue with the 'reactivation' process.
it just remains 'deactivated'.
how does one 'reactivate' an account that has good health and 0 violations?
thanks.
can't 'reactivate' my account
i don't think i've used this reseller account in over 10 years, but it shows as 'deactivated'.
when i click on 'reactivate' it takes me to a page that shows the health (200) and absolutely 0 warnings or policy violations, but no way to continue with the 'reactivation' process.
it just remains 'deactivated'.
how does one 'reactivate' an account that has good health and 0 violations?
thanks.
0 replies
Seller_J46Ruz3VzvWCV
Amazon effectively closes dormant accounts.
First, double check Performance Notifications.
Next, look under the "Gear Icon" (top right of seller central) and click "Account Info" to see if it shows a need to reverify. We've seen it appear there in the past.
If all else fails try opening a case through support for "Reactivation of seller account."
Atlas_Amazon
Hello @Seller_YQukgCyROQJKq
Thank you for the information regarding the current status of your account. I understand that you do not have any details available regarding the deactivation. I have gone ahead and transferred your information to another team for additional review.
We do not have any updates available regarding your situation as of now. Please continue to monitor your performance notifications and case log for additional messaging. If you do receive an update, please refer to this thread.
Best,
Atlas
Seller_J46Ruz3VzvWCV
As frustrating as this is, there is something that Amazon has found that links you to this account.
There are different levels of "association":
- Strong associations
- Weak associations
- Suspected associations
- False associations
First at this point I'd get a call back from the Account Health Team and ask if they can give you any other information on this supposed account. Email maybe?
Then you need to consider all possibilities on how you were linked.
Popular areas are:
- You logged into your account on someone else’s device ... linked devices!
- Someone else logged into their account on your device
- Using someone else’s credit card (even on the buyer side of the account)
- Someone else at the same address has a seller account
- Phone number matched in another account
- Credit card matched in another account
- Within your account is an address matching a suspended account
- Matching Inventory and SKUs (Yes this has been used to link)
This is what you would do.
Here's a PoA template to help you organize your response.
-------Rough outline-------
I like to open with a brief statement giving Amazon the sellers name (Legal Entity), storename, primary account email and merchant token.
–Root Cause
(brief opening paragraph/statement about the linking and your knowledge, or lack thereof, of the other account)
Admission or denial of the accounts being linked.
Explanation of why this happened. If you have no idea after fully investigating, say so.
–Actions Taken
List out every area you checked looking for a link
If you found a link, how did you handle it?
–Preventative Actions
List out how you will prevent any more possible links
–Attachments:
Photo ID: Drivers License (front & back in 1 single image file) or Passport (includes signature), etc.
Current Utility Bill dated within 3 months
Business License (if you have one)
(ALL documents **must exactly match** the Legal Entity and Business Address[ in Seller Central)
Every case is different on how to appeal, but this is basically where I would start on yours.
Rob - Oneida Books @Seller_J46Ruz3VzvWCV
