account deactivated due to llistings under mis-branded
Hello Turn Digitally/Angelmarts
Your Amazon Seller account has been deactivated and your listings have been removed in accordance with Section 3 of the Amazon Business Solutions Agreement. Funds will not be transferred to you but will be held in your account while we work with you to address the following concerns.
Why is this happening?
You have items listed against an ASIN that is mis-branded, and is infringing on a third party’s rights. This is a violation of our policies. In addition, there are pre-approval requirements to sell the brand listed below. In order to ensure that customers can shop with confidence on Amazon, we may require sellers to obtain additional approval to list certain products and brands.
You have items listed against an ASIN that is mis-branded, and is infringing on a third party’s rights. This is a violation of our policies. In order to ensure that customers can shop with confidence on Amazon, we may require sellers to obtain additional approval to list certain products and brands.
You can learn more about Amazon policies regarding the sale of counterfeit items in Seller Central:
How do I reactivate my account?
To reactivate your account, go to your "Account Health" and click "Reactivate My Account" to submit the necessary information.
What happens if I do not submit the required information?
If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), your account may be permanently deactivated.
We're here to help.
You can get help submitting your appeal in Seller Central
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ASIN: B0DGQJK99L B0DGTSFDSH B0DGLJHD6Y
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We appreciate your support and thank you for selling on Amazon Handmade.
Sincerely,
Handmade Integrity Team
I received this mail from amazon handmade integrity team while my products are not handmade and I am not selling on amazon handmade moreover after that I submitted documents then they need to verify supplier then again I submitted proper supply chain documents with authorisation letter but again they just now send me repeated message like this below
Hello,
We received your submission but do not have enough information to address the issues with your listings. Your inventory will be ineligible for removal from our fulfillment centers while we work with you to address this issue. The affected ASINs are listed at the end of this email.
To reactivate your listings and for your inventory to become eligible for removal, you must provide copies of invoices or receipts from your supplier from the last 365 days that include the following information.
-- Supplier information, including name, phone number, address, and website
-- Buyer information, including name, phone number, address, and website
-- Item descriptions, where the affected ASINs can be highlighted or circled to help with our review.
-- Item quantities must show your sales volume for the ASIN in question over the last 365 days.
-- Invoice date (must be issued in the last 365 days)
You may remove pricing information, but the rest of the document must be visible. To help our review, you may highlight or circle the ASINs that are under review.
You can only send PDF, JPEG, PNG, or GIF files. The documents must be authentic and unaltered.
How do I find my sales volume for the past 365 days?
1. Go to Seller Central.
2. Click the "Menu" tab.
3. Select "Orders" and then select "Manage Orders."
4. Select the ASINs that are listed at the end of this email and filter the "Date Range" to the last 365 days.
How do I submit the required information?
To send us the required information, go to your Account Health page in Seller Central and click the appeal link next to the affected ASIN:
What happens if I do not submit the required information?
If you do not send the requested information, your listings for the items at the end of this message will remain deactivated.
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell in Amazon's store.
We appreciate your support and thank you for selling on Amazon Handmade.
Sincerely,
Handmade Integrity Team
account deactivated due to llistings under mis-branded
Hello Turn Digitally/Angelmarts
Your Amazon Seller account has been deactivated and your listings have been removed in accordance with Section 3 of the Amazon Business Solutions Agreement. Funds will not be transferred to you but will be held in your account while we work with you to address the following concerns.
Why is this happening?
You have items listed against an ASIN that is mis-branded, and is infringing on a third party’s rights. This is a violation of our policies. In addition, there are pre-approval requirements to sell the brand listed below. In order to ensure that customers can shop with confidence on Amazon, we may require sellers to obtain additional approval to list certain products and brands.
You have items listed against an ASIN that is mis-branded, and is infringing on a third party’s rights. This is a violation of our policies. In order to ensure that customers can shop with confidence on Amazon, we may require sellers to obtain additional approval to list certain products and brands.
You can learn more about Amazon policies regarding the sale of counterfeit items in Seller Central:
How do I reactivate my account?
To reactivate your account, go to your "Account Health" and click "Reactivate My Account" to submit the necessary information.
What happens if I do not submit the required information?
If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), your account may be permanently deactivated.
We're here to help.
You can get help submitting your appeal in Seller Central
-------------------------------------
ASIN: B0DGQJK99L B0DGTSFDSH B0DGLJHD6Y
-------------------------------------
We appreciate your support and thank you for selling on Amazon Handmade.
Sincerely,
Handmade Integrity Team
I received this mail from amazon handmade integrity team while my products are not handmade and I am not selling on amazon handmade moreover after that I submitted documents then they need to verify supplier then again I submitted proper supply chain documents with authorisation letter but again they just now send me repeated message like this below
Hello,
We received your submission but do not have enough information to address the issues with your listings. Your inventory will be ineligible for removal from our fulfillment centers while we work with you to address this issue. The affected ASINs are listed at the end of this email.
To reactivate your listings and for your inventory to become eligible for removal, you must provide copies of invoices or receipts from your supplier from the last 365 days that include the following information.
-- Supplier information, including name, phone number, address, and website
-- Buyer information, including name, phone number, address, and website
-- Item descriptions, where the affected ASINs can be highlighted or circled to help with our review.
-- Item quantities must show your sales volume for the ASIN in question over the last 365 days.
-- Invoice date (must be issued in the last 365 days)
You may remove pricing information, but the rest of the document must be visible. To help our review, you may highlight or circle the ASINs that are under review.
You can only send PDF, JPEG, PNG, or GIF files. The documents must be authentic and unaltered.
How do I find my sales volume for the past 365 days?
1. Go to Seller Central.
2. Click the "Menu" tab.
3. Select "Orders" and then select "Manage Orders."
4. Select the ASINs that are listed at the end of this email and filter the "Date Range" to the last 365 days.
How do I submit the required information?
To send us the required information, go to your Account Health page in Seller Central and click the appeal link next to the affected ASIN:
What happens if I do not submit the required information?
If you do not send the requested information, your listings for the items at the end of this message will remain deactivated.
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell in Amazon's store.
We appreciate your support and thank you for selling on Amazon Handmade.
Sincerely,
Handmade Integrity Team
0 replies
April_Amazon
Hello @Seller_m9uUeCP3CJYAk,
I see how this Notification may be confusing. Thank you for including this along with the ASIN's as this allows me, with the help from an internal team, to research your specific situation.
This is the violation you will need to respond to. For you to have a greater understanding, please review this policy information: Amazon generic product policy and Introduction to listing products
If you choose to list under an existing ASIN, you are taking responsibility for the that listing, even if you can't add or change the information. It is important to check the entire listing to confirm it is correct, the item name, the Brand, product description and bullet points should correctly reflect the product.
The questions I would ask:
- How will you ensure your products are listed correctly? - What does that process look like?
- How will you make sure moving forward your listings do not include trademarked content?
- Moving forward, how will you ensure that your listings are compliant with Amazon’s Intellectual Property Policy for Sellers?
In the Appeal process, it is important you select the correct items that explain what was incorrect with your listing to begin with. Be able to elaborate with why the listing was incorrect, even if you need to choose "other" in the appeal. It would be beneficial if you had the listing available to review ALL the information so you could verify what was incorrect.
Please appeal per the requirements in the performance notifications making sure you are addressing the reason of: mis-branded, and is infringing on a third party’s rights.
I hope this information provides some guidance and understanding and will assist you in your next appeal.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
Seller_m9uUeCP3CJYAk
I see that no one helping me here please help me to resolve this issue
