Help: CCCR 2001 – Amazon Keeps Rejecting Despite Valid SDS and Certificate of Conformity - SOR /2001-269 regulation
Hi everyone,
We’re a Canadian brand selling consumer chemical products (bathroom cleaner – non-aerosol, non-flammable, with no VOCs or ammonia). Our product complies with SOR/2001-269 (CCCR 2001) and we’ve submitted the following documents:
Bilingual Safety Data Sheet (SDS) in EN/FR with CCCR hazard labeling
A detailed Certificate of Conformity, referencing CCCR 2001
Label artwork (with all CCCR-compliant warnings, symbols, and statements)
WERCS profile registration + UL shipping classification
Product images with SKU, branding, and warnings
Despite this, Amazon keeps replying with:
"You must apply and submit the following: SOR/2001-269 (Consumer Chemicals and Containers Regulations, 2001)"
We’ve already submitted everything that would reasonably demonstrate CCCR compliance. There is no known certifying body in Canada that "approves" CCCR compliance like a formal certificate — the regulation requires manufacturer classification and labeling.
We’re now stuck in a loop and our ASIN remains blocked. Has anyone successfully gotten their product relisted after facing this? Did you submit anything different? Does Amazon accept WERCS or SDS as sufficient proof? Any advice from someone who got approved?
@emet_amazon
Case ID 17861280391
Thank you in advance 🙏
Help: CCCR 2001 – Amazon Keeps Rejecting Despite Valid SDS and Certificate of Conformity - SOR /2001-269 regulation
Hi everyone,
We’re a Canadian brand selling consumer chemical products (bathroom cleaner – non-aerosol, non-flammable, with no VOCs or ammonia). Our product complies with SOR/2001-269 (CCCR 2001) and we’ve submitted the following documents:
Bilingual Safety Data Sheet (SDS) in EN/FR with CCCR hazard labeling
A detailed Certificate of Conformity, referencing CCCR 2001
Label artwork (with all CCCR-compliant warnings, symbols, and statements)
WERCS profile registration + UL shipping classification
Product images with SKU, branding, and warnings
Despite this, Amazon keeps replying with:
"You must apply and submit the following: SOR/2001-269 (Consumer Chemicals and Containers Regulations, 2001)"
We’ve already submitted everything that would reasonably demonstrate CCCR compliance. There is no known certifying body in Canada that "approves" CCCR compliance like a formal certificate — the regulation requires manufacturer classification and labeling.
We’re now stuck in a loop and our ASIN remains blocked. Has anyone successfully gotten their product relisted after facing this? Did you submit anything different? Does Amazon accept WERCS or SDS as sufficient proof? Any advice from someone who got approved?
@emet_amazon
Case ID 17861280391
Thank you in advance 🙏
0 replies
Seller_7LrAV0m5llaI7
@Christine_Amazon
Here is another one. Can you finally get this glitch fixed for all Canadian sellers?
Read this above:
"There is no known certifying body in Canada that "approves" CCCR compliance like a formal certificate — the regulation requires manufacturer classification and labeling."
Seller_7LrAV0m5llaI7
A couple forum moderators are supposedly working on it but haven't heard back. @Christine_Amazon is one of them. Seller support and the compliance department has been useless.
I have not gotten anywhere with seller support. There was a few that dropped off the compliance list last month as "no longer needed", only to come back last week with a 1 week deadline instead of 2 months.
We sent in inventory to FBA last month after it cleared off and only had a weekend worth of sales before it was stranded and unavailable for sale. Now we have a bunch of stranded inventory. Totally unethical business behavior by Amazon.
We paid for packaging, boxes, and shipping to FBA, and they were only available for sale for 4 days, and now we have to pay to return. A bunch of boxes, packaging supplies and items wasted.
@Emet_Amazon is the other one who has helped out some other sellers with escalations but I haven't heard of any resolution.
We may have to get legal involved if this doesn't get resolved soon, as we have confirmed with multiple Canadian government regulatory agencies that the testing Amazon has made up to require DOES NOT EXIST in Canada. The laboratories have confirmed this as well.
Seller_HY11pBXR5oxuG
I wanted to share some helpful details that might make the certification and labeling process a bit smoother for you.
Certifying Bodies & Testing
I’ve listed a few ISO Labs that @Christine_Amazon said have been used before by some Canadian sellers and have had success with them for both product labels and the products themselves. These are ISO-accredited labs that can handle things like flammability, corrosiveness, hazard warnings, child-resistant caps, and so on, depending on what applies to your product:
SGS Canada
Intertek Canada
Bureau Veritas
What they test will really depend on how your product is classified under the regulations. If you haven’t already, it’s worth going through the full set of guidelines to figure out which tests are required and what needs to be included on your label (like specific wording, symbols, or packaging requirements).
I would spend a couple hours and read the full legislation and the user guide for it to wrap your head around what you need to do.
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One thing worth noting for liquid chemical products, the regulations mention a Leakage Test:
Section 7 – Leakage test
A container of a liquid chemical product must pass the leakage test described in Schedule 3 or an equivalent test.
It’s a bit unclear if this test must be done by a certified lab—but if your lab offers it, it’s probably smart to get it done anyway. It’s one less thing Amazon can push back on.
Also Labelling for Single-Use Products has this regulation if your container is single-use, there’s a line you’ll want to add to your label:
"USE ENTIRE CONTENTS ON OPENING."
This is a specific regulatory requirement for that type of packaging.
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As per another post by @Christine_Amazonfor another seller that sells hydrogen peroxide. she explains what you need. All the items she explains need to be tested and reviewed by one of the ISO labs she mentions.
sellercentral.amazon.ca/seller-forums/discussions/t/1aea5cca-2590-41c0-8290-e4229199b9c0?postId=8dd995c4-b772-4838-bcb7-b17579792dc0
For Canadian CCCR compliance specifically for H2O2 3%, you'll need:
Proper bilingual labeling (English/French)
Required hazard symbols
Child-resistant packaging certification
Correct classification documentation
For testing labs, I've seen sellers have success with:
SGS Canada
Intertek Canada
Bureau Veritas
Seller_miqVSQhBtEM21
Where did you get your "A detailed Certificate of Conformity, referencing CCCR 2001" from? Who did that for you?
Seller_7LrAV0m5llaI7
SGS Canada
Intertek Canada
Bureau Veritas
What they test will really depend on how your product is classified under the regulations. If you haven’t already, it’s worth going through the full set of guidelines to figure out which tests are required and what needs to be included on your label (like specific wording, symbols, or packaging requirements).
We have called up the labs and they said they don't test these products and sending these products to them would be a waste of time as the standards that Amazon is asking for doesn't apply for the product.
There isn't anywhere in CANADA that tests what Amazon is looking for. We have talked to the big brands and they are just as baffled as we are, as it is not a test that is required to sell product in Canada.
The labs have been getting multiple calls from Amazon sellers on a daily basis and have no idea why Amazon thinks these tests that don't actually exist are required.
