It's quite amusing that Amazon claims to have successfully verified my personal information but says it cannot accept it, while not allowing me to contact the support team. So what should I do to reopen my account?
My payment card has expired, and Amazon requested that I replace it. However, after replacing the card, I was asked to verify my identity. I submitted my ID card and credit card statements, but Amazon reported that they couldn't verify my information and locked my account. I now have a bank statement, but I have no way to submit it for account verification. This is really difficult. Is anyone else experiencing the same issue as I am?
It's quite amusing that Amazon claims to have successfully verified my personal information but says it cannot accept it, while not allowing me to contact the support team. So what should I do to reopen my account?
My payment card has expired, and Amazon requested that I replace it. However, after replacing the card, I was asked to verify my identity. I submitted my ID card and credit card statements, but Amazon reported that they couldn't verify my information and locked my account. I now have a bank statement, but I have no way to submit it for account verification. This is really difficult. Is anyone else experiencing the same issue as I am?
0 replies
Emet_Amazon
Hello @Seller_1eV9do474gcLj,
Thank you for reaching out with your concerns trying to complete verification.
As you've mentioned the situation, and not being able to provide the required information has made it difficult to progress with the verification. I have gone ahead and reached out to the appropriate teams to review your situation a bit further. I would suggest continuing to monitor both your case log, and your performance notifications for additional follow up communication.
If you receive additional communication and still need additional guidance please post any related case ID and or the received notification. This will help me in providing more specific support as needed.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
