Negative feedback on a buyer initiated cancelled order!
We have been selling on Amazon for almost ten years and this is the first time we have had such an experience.
The buyer purchased the item and then submitted a cancellation request less than 24 hours later.
We cancelled the item as per their request before it was due to be shipped.
A few weeks go by and we receive a feedback "ANOTHER GREEDY SUB-SUPPLIER. SCAM AVOID" with a one star rating. The feedback itself makes no sense to me, I am guessing a competitor who is desperate did this.
We submitted a support case and the Amazon associate was extremely unhelpful and only replied with copy/paste generic information.
The order itself shows no buyer information, no way to contact them at all as the order has been cancelled.
I am hoping someone from Amazon will see this and help us as this negative review is completely unwarranted and having a big affect on our Account Health and sales.
Support case ID - 18069195681
Thank you
Negative feedback on a buyer initiated cancelled order!
We have been selling on Amazon for almost ten years and this is the first time we have had such an experience.
The buyer purchased the item and then submitted a cancellation request less than 24 hours later.
We cancelled the item as per their request before it was due to be shipped.
A few weeks go by and we receive a feedback "ANOTHER GREEDY SUB-SUPPLIER. SCAM AVOID" with a one star rating. The feedback itself makes no sense to me, I am guessing a competitor who is desperate did this.
We submitted a support case and the Amazon associate was extremely unhelpful and only replied with copy/paste generic information.
The order itself shows no buyer information, no way to contact them at all as the order has been cancelled.
I am hoping someone from Amazon will see this and help us as this negative review is completely unwarranted and having a big affect on our Account Health and sales.
Support case ID - 18069195681
Thank you
0 replies
Seller_y7W9ccUlauftE
Leave a reply to the feedback for future buyers to see.
Something along the lines of "Buyer has never seen this product, since they cancelled their order before it was shipped. Bought June xx and then cancelled purchase June xx." -- where June xx is replaced by the actual dates.
Side note: When I get a cancellation request, I copy the address info to my seller notes for the order -- before cancelling (since amazon will remove the address details when the order is cancelled). This can be useful when you have problems like this.
Keep an eye on the forums, since the amazon moderators will sometimes have a feedback removal event thread. I had a feedback for a box of bad tea removed (I don't sell food).
Josh_Amazon
Hello @Seller_AaxWJAxpazwGQ,
I understand the situation you are experiencing with your feedback removal request. Thank you so much for providing all the information and the case ID. I have reviewed the case and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
