New supplement testing process
I have questions around the new supplement testing process Amazon rolled out a few months back (after forcing me to spent thousands $$$ in Jan to test the same products and accepting them only to tell me they had to be tested again in this process).
I recently was told by Eurofins (the Amazon testing partner selected) that they have a large backlog (not surprising) and they will not complete my tests in time of Amazon's cutoff date. I have called Seller Support several times and they have no clue about the program and how this situation will be handled. It is unfair that my products be restricted because Amazon's required testing partner cannot get the tests done in time.
Anyone else experiencing this?
New supplement testing process
I have questions around the new supplement testing process Amazon rolled out a few months back (after forcing me to spent thousands $$$ in Jan to test the same products and accepting them only to tell me they had to be tested again in this process).
I recently was told by Eurofins (the Amazon testing partner selected) that they have a large backlog (not surprising) and they will not complete my tests in time of Amazon's cutoff date. I have called Seller Support several times and they have no clue about the program and how this situation will be handled. It is unfair that my products be restricted because Amazon's required testing partner cannot get the tests done in time.
Anyone else experiencing this?
3 replies
LeviDylan_Amazon
Hello @Seller_wRivrDMd4sqaB,
Thank you for posting here on the Seller Forums.
I see that you have concerns about the time it will take for the compliance testing to be completed.
So that I am able to assist you the best with this, I am engaging a Community Manager to review this situation further for you. If you have any related case log ID's please include them here, so we can take a look.
If you have any additional questions please feel free to respond here. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Nano_Amazon
Hello @Seller_wRivrDMd4sqaB
Thanks for reaching out to Amazon Forums. After reviewing your case ID 15521498981, I noticed that you received an answer from our Seller Support team, which indicated that unfortunately, we do not have the ability to extend the submission date.
Let me know if you need further assistance.
Best,
Nano
Seller_R1nzuTtISSA2o
Yes. Deaf ears. I don't see how a resolution for this will occur.
