Customer return Policy
Amazon I contacted more 5 amazon support agents and only one was able to answer my questions. The policy does not match the returns of the customers, I get returns that are smelly, not cleaned or folded, ripped or stained, completely different product, etc. I had a client that returned after 29 days, after I got it, it was completely not sellable anymore, but the customer got a full refund and I had to PAY for the return. And also not that long ago I had a customer that bought a lot of my product, more 9, and he decided to return the product after a 3 weeks, and got full refund and I had to pay utilization of the product. And when you tell Amazon about this, they tell you to just wash or clean the product and sell it again. How does that work Amazon? Also explain to me where is your policy, under what article is it. I ignored it till now, but to return that much product just got me so angry.
Customer return Policy
Amazon I contacted more 5 amazon support agents and only one was able to answer my questions. The policy does not match the returns of the customers, I get returns that are smelly, not cleaned or folded, ripped or stained, completely different product, etc. I had a client that returned after 29 days, after I got it, it was completely not sellable anymore, but the customer got a full refund and I had to PAY for the return. And also not that long ago I had a customer that bought a lot of my product, more 9, and he decided to return the product after a 3 weeks, and got full refund and I had to pay utilization of the product. And when you tell Amazon about this, they tell you to just wash or clean the product and sell it again. How does that work Amazon? Also explain to me where is your policy, under what article is it. I ignored it till now, but to return that much product just got me so angry.
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Seller_kIukTwdhvntAp
"Also explain to me where is your policy, under what article is it. "
Amazon policy is to allow returns for anything (unless it's a hazmat/food item/ or others that can not be returned for 30 days after receipt of the products.
If they are not returned in new and unused/undamaged condition it is up to YOU to take plenty of pictures and file Safe-T claims after it comes back to you.
This is a template I use about how to support claims --
For future reference since this will NOT be the last return (unless you quit selling on here a couple months ago) here are things to do/know -- It's a template I use so ignore parts that have been answered already (if any). To be eligible for a SAFE-T claim the refund must be done by AMAZON so do NOT refund yourself – wait for Amazon to refund.
Did you file a Safe-T claim? More importantly, did you include LOTS of pictures?
They have different templates for their forms so, depending on which one you see, their requirements vary on the form. NO consistency on Amazon forms anyplace!
The Safe-T form itself asks for attachments of:
1. The return package with the return label -- so they can see that it is the correct return that you are addressing.
2. The CONTENTS of the return so they can see if there are issues of broken, incomplete, missing parts, etc.
3. Any other supporting items.
I take multiple pix of the package and label -- front, back, and more if it's a box.
I take pictures of the returned item ON the return packing slip. I may take three or four of the item if it has been opened, damaged, parts missing, etc.
I take a screen grab of their COMMENTS when they show they lied about the real reason for the return OR if the return is a 'buyer faulted' return and THEY are responsible for BOTH the shipping costs.
I include anything that can help with an appeal at all.
If you don't do any/all of the above you will have very little chance of succeeding in a claim.
Treat Amazon like a three year old -- short sentences, small words and bullet points . You will be dealing with people who have SOME English but it is most likely NOT their primary language.
