889 Certification SUSPENDED
889 Certification is a self certification that you provide amazon. Ours was close to expiring (have had it for years) so we renewed ours with SAM and then uploaded the paperwork to Amazon. A few days after we received a red SUSPENDED notification next to our certification. It makes no sense. It is a self certification, it was renewed. How can amazon suspend it? Now it has been over two months and all we get from amazon is "we are looking into it & it has been handed off to the correct team". We need a solution.
We have tried to reupload the certification via amazon's help desk, twice, to no avail. We need a solution.
889 Certification SUSPENDED
889 Certification is a self certification that you provide amazon. Ours was close to expiring (have had it for years) so we renewed ours with SAM and then uploaded the paperwork to Amazon. A few days after we received a red SUSPENDED notification next to our certification. It makes no sense. It is a self certification, it was renewed. How can amazon suspend it? Now it has been over two months and all we get from amazon is "we are looking into it & it has been handed off to the correct team". We need a solution.
We have tried to reupload the certification via amazon's help desk, twice, to no avail. We need a solution.
0 replies
Cooper_Amazon
Good Evening @Seller_qQdRBl8o4WCpO, Thanks for reaching out to us on the Seller Forums. Did you still need some help with figuring out your 889 certification paperwork and why it isn't going through?
If you have a Selling Partner Support case ID (which it sounds like you might), I can begin investigating the issue more thoroughly.
Looking forward to hearing from you soon. Hope you have a great rest of the week. Sincerely, Cooper_Amazon
