Fraudulent Chargeback – Amazon Should Cover (Case ID: 17244935421, Order ID: 702-9491671-8545812)
(Case ID: 17244935421, Order ID: 702-9491671-8545812)
Dear Amazon Moderators,
I am disputing Amazon’s decision to hold me liable for a fraudulent chargeback that should be covered under Amazon’s “Other Payment Fraud Attempts” policy (Sellercentral.amazon.ca/help/hub/reference/G48781).
Why This is Fraud:
- The customer admitted to swapping the vacuum head before returning it.
- The serial number was removed, a known red flag for fraudulent returns.
- The returned vacuum head was heavily used, while the battery and attachments were brand new, proving the swap.
- The Dyson model sticker does not match, further confirming the returned item was different.
Despite this, the customer filed a chargeback with their credit card, falsely claiming the item was defective. Amazon represented the case but still put the liability on me instead of covering it as fraud, even though the customer kept the correct vacuum and returned a different one.
Amazon’s Responsibility:
Amazon’s own policy states that sellers should not be held liable for fraudulent return schemes. This situation falls under “Other Payment Fraud Attempts,” meaning Amazon should absorb the chargeback—not the seller.
Request for Resolution:
Amazon must reimburse the chargeback amount—this is clear return fraud and should not be my financial loss.
Amazon needs to uphold its policies and take responsibility for fraudulent chargebacks instead of unfairly passing the cost onto sellers. Please escalate this case.
Thank you!
@Ricardo_Amazon @Lucre_Amzn @Daryl_Amazon @Ricardo_Amazon @Sunnie_Amazon @JiAlex_Amazon @Lucre_Amzn @Sunnie_Amazon
Fraudulent Chargeback – Amazon Should Cover (Case ID: 17244935421, Order ID: 702-9491671-8545812)
(Case ID: 17244935421, Order ID: 702-9491671-8545812)
Dear Amazon Moderators,
I am disputing Amazon’s decision to hold me liable for a fraudulent chargeback that should be covered under Amazon’s “Other Payment Fraud Attempts” policy (Sellercentral.amazon.ca/help/hub/reference/G48781).
Why This is Fraud:
- The customer admitted to swapping the vacuum head before returning it.
- The serial number was removed, a known red flag for fraudulent returns.
- The returned vacuum head was heavily used, while the battery and attachments were brand new, proving the swap.
- The Dyson model sticker does not match, further confirming the returned item was different.
Despite this, the customer filed a chargeback with their credit card, falsely claiming the item was defective. Amazon represented the case but still put the liability on me instead of covering it as fraud, even though the customer kept the correct vacuum and returned a different one.
Amazon’s Responsibility:
Amazon’s own policy states that sellers should not be held liable for fraudulent return schemes. This situation falls under “Other Payment Fraud Attempts,” meaning Amazon should absorb the chargeback—not the seller.
Request for Resolution:
Amazon must reimburse the chargeback amount—this is clear return fraud and should not be my financial loss.
Amazon needs to uphold its policies and take responsibility for fraudulent chargebacks instead of unfairly passing the cost onto sellers. Please escalate this case.
Thank you!
@Ricardo_Amazon @Lucre_Amzn @Daryl_Amazon @Ricardo_Amazon @Sunnie_Amazon @JiAlex_Amazon @Lucre_Amzn @Sunnie_Amazon
0 replies
Christine_Amazon
Hello @Seller_1idNlTUpfKbZW
Christine here from Amazon Forums.
I was checking the case ID 17244935421 and I do see that it was transfer 22 days ago to the team in charge.
Please know that they are conducting the investigation and the final outcome can take up to 90 days (or longer in rare cases) from the date the charge was represented to the issuing bank. We will inform you of the outcome, via email, only if you are financially responsible for the chargeback.
Also, I would like to recommend you that in case you need it you can file a Safe-T claim, however I do highly recommend you to allow the team in charge to provide you with a response.
Christine
Christine_Amazon
Hello @Seller_1idNlTUpfKbZW
Christine here.
I have heard back from the team in charge.
In this case, the customer filed a service chargeback with the bank, and we challenged this chargeback with the information you provided. However, the bank has re-disputed this transaction and closed the chargeback in customer's favor.
Since the bank's decision is final in chargebacks, we are unable to challenge the chargeback after the bank closes the dispute. And, as per payment protection policy the seller is responsible for all service related chargebacks, hence we have debited the seller's account for the dispute.
No refund can be done.
Christine.
Fraudulent Chargeback – Amazon Should Cover (Case ID: 17244935421, Order ID: 702-9491671-8545812)
(Case ID: 17244935421, Order ID: 702-9491671-8545812)
Dear Amazon Moderators,
I am disputing Amazon’s decision to hold me liable for a fraudulent chargeback that should be covered under Amazon’s “Other Payment Fraud Attempts” policy (Sellercentral.amazon.ca/help/hub/reference/G48781).
Why This is Fraud:
- The customer admitted to swapping the vacuum head before returning it.
- The serial number was removed, a known red flag for fraudulent returns.
- The returned vacuum head was heavily used, while the battery and attachments were brand new, proving the swap.
- The Dyson model sticker does not match, further confirming the returned item was different.
Despite this, the customer filed a chargeback with their credit card, falsely claiming the item was defective. Amazon represented the case but still put the liability on me instead of covering it as fraud, even though the customer kept the correct vacuum and returned a different one.
Amazon’s Responsibility:
Amazon’s own policy states that sellers should not be held liable for fraudulent return schemes. This situation falls under “Other Payment Fraud Attempts,” meaning Amazon should absorb the chargeback—not the seller.
Request for Resolution:
Amazon must reimburse the chargeback amount—this is clear return fraud and should not be my financial loss.
Amazon needs to uphold its policies and take responsibility for fraudulent chargebacks instead of unfairly passing the cost onto sellers. Please escalate this case.
Thank you!
@Ricardo_Amazon @Lucre_Amzn @Daryl_Amazon @Ricardo_Amazon @Sunnie_Amazon @JiAlex_Amazon @Lucre_Amzn @Sunnie_Amazon
Fraudulent Chargeback – Amazon Should Cover (Case ID: 17244935421, Order ID: 702-9491671-8545812)
(Case ID: 17244935421, Order ID: 702-9491671-8545812)
Dear Amazon Moderators,
I am disputing Amazon’s decision to hold me liable for a fraudulent chargeback that should be covered under Amazon’s “Other Payment Fraud Attempts” policy (Sellercentral.amazon.ca/help/hub/reference/G48781).
Why This is Fraud:
- The customer admitted to swapping the vacuum head before returning it.
- The serial number was removed, a known red flag for fraudulent returns.
- The returned vacuum head was heavily used, while the battery and attachments were brand new, proving the swap.
- The Dyson model sticker does not match, further confirming the returned item was different.
Despite this, the customer filed a chargeback with their credit card, falsely claiming the item was defective. Amazon represented the case but still put the liability on me instead of covering it as fraud, even though the customer kept the correct vacuum and returned a different one.
Amazon’s Responsibility:
Amazon’s own policy states that sellers should not be held liable for fraudulent return schemes. This situation falls under “Other Payment Fraud Attempts,” meaning Amazon should absorb the chargeback—not the seller.
Request for Resolution:
Amazon must reimburse the chargeback amount—this is clear return fraud and should not be my financial loss.
Amazon needs to uphold its policies and take responsibility for fraudulent chargebacks instead of unfairly passing the cost onto sellers. Please escalate this case.
Thank you!
@Ricardo_Amazon @Lucre_Amzn @Daryl_Amazon @Ricardo_Amazon @Sunnie_Amazon @JiAlex_Amazon @Lucre_Amzn @Sunnie_Amazon
Fraudulent Chargeback – Amazon Should Cover (Case ID: 17244935421, Order ID: 702-9491671-8545812)
(Case ID: 17244935421, Order ID: 702-9491671-8545812)
Dear Amazon Moderators,
I am disputing Amazon’s decision to hold me liable for a fraudulent chargeback that should be covered under Amazon’s “Other Payment Fraud Attempts” policy (Sellercentral.amazon.ca/help/hub/reference/G48781).
Why This is Fraud:
- The customer admitted to swapping the vacuum head before returning it.
- The serial number was removed, a known red flag for fraudulent returns.
- The returned vacuum head was heavily used, while the battery and attachments were brand new, proving the swap.
- The Dyson model sticker does not match, further confirming the returned item was different.
Despite this, the customer filed a chargeback with their credit card, falsely claiming the item was defective. Amazon represented the case but still put the liability on me instead of covering it as fraud, even though the customer kept the correct vacuum and returned a different one.
Amazon’s Responsibility:
Amazon’s own policy states that sellers should not be held liable for fraudulent return schemes. This situation falls under “Other Payment Fraud Attempts,” meaning Amazon should absorb the chargeback—not the seller.
Request for Resolution:
Amazon must reimburse the chargeback amount—this is clear return fraud and should not be my financial loss.
Amazon needs to uphold its policies and take responsibility for fraudulent chargebacks instead of unfairly passing the cost onto sellers. Please escalate this case.
Thank you!
@Ricardo_Amazon @Lucre_Amzn @Daryl_Amazon @Ricardo_Amazon @Sunnie_Amazon @JiAlex_Amazon @Lucre_Amzn @Sunnie_Amazon
0 replies
0 replies
Christine_Amazon
Hello @Seller_1idNlTUpfKbZW
Christine here from Amazon Forums.
I was checking the case ID 17244935421 and I do see that it was transfer 22 days ago to the team in charge.
Please know that they are conducting the investigation and the final outcome can take up to 90 days (or longer in rare cases) from the date the charge was represented to the issuing bank. We will inform you of the outcome, via email, only if you are financially responsible for the chargeback.
Also, I would like to recommend you that in case you need it you can file a Safe-T claim, however I do highly recommend you to allow the team in charge to provide you with a response.
Christine
Christine_Amazon
Hello @Seller_1idNlTUpfKbZW
Christine here.
I have heard back from the team in charge.
In this case, the customer filed a service chargeback with the bank, and we challenged this chargeback with the information you provided. However, the bank has re-disputed this transaction and closed the chargeback in customer's favor.
Since the bank's decision is final in chargebacks, we are unable to challenge the chargeback after the bank closes the dispute. And, as per payment protection policy the seller is responsible for all service related chargebacks, hence we have debited the seller's account for the dispute.
No refund can be done.
Christine.
Christine_Amazon
Hello @Seller_1idNlTUpfKbZW
Christine here from Amazon Forums.
I was checking the case ID 17244935421 and I do see that it was transfer 22 days ago to the team in charge.
Please know that they are conducting the investigation and the final outcome can take up to 90 days (or longer in rare cases) from the date the charge was represented to the issuing bank. We will inform you of the outcome, via email, only if you are financially responsible for the chargeback.
Also, I would like to recommend you that in case you need it you can file a Safe-T claim, however I do highly recommend you to allow the team in charge to provide you with a response.
Christine
Christine_Amazon
Hello @Seller_1idNlTUpfKbZW
Christine here from Amazon Forums.
I was checking the case ID 17244935421 and I do see that it was transfer 22 days ago to the team in charge.
Please know that they are conducting the investigation and the final outcome can take up to 90 days (or longer in rare cases) from the date the charge was represented to the issuing bank. We will inform you of the outcome, via email, only if you are financially responsible for the chargeback.
Also, I would like to recommend you that in case you need it you can file a Safe-T claim, however I do highly recommend you to allow the team in charge to provide you with a response.
Christine
Christine_Amazon
Hello @Seller_1idNlTUpfKbZW
Christine here.
I have heard back from the team in charge.
In this case, the customer filed a service chargeback with the bank, and we challenged this chargeback with the information you provided. However, the bank has re-disputed this transaction and closed the chargeback in customer's favor.
Since the bank's decision is final in chargebacks, we are unable to challenge the chargeback after the bank closes the dispute. And, as per payment protection policy the seller is responsible for all service related chargebacks, hence we have debited the seller's account for the dispute.
No refund can be done.
Christine.
Christine_Amazon
Hello @Seller_1idNlTUpfKbZW
Christine here.
I have heard back from the team in charge.
In this case, the customer filed a service chargeback with the bank, and we challenged this chargeback with the information you provided. However, the bank has re-disputed this transaction and closed the chargeback in customer's favor.
Since the bank's decision is final in chargebacks, we are unable to challenge the chargeback after the bank closes the dispute. And, as per payment protection policy the seller is responsible for all service related chargebacks, hence we have debited the seller's account for the dispute.
No refund can be done.
Christine.
