Your Amazon.ca seller account has been deactivated
Hello,
Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Business Solutions Agreement. Your listings have been removed. Please continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":
Why did this happen?
We have taken this measure because this account has been used for the following abusive activities:
-- To act unfairly or misuse Amazon features or services.
These activities violate our policies. To learn more, go to "Selling Policies and Seller Code of Conduct":
Has your account been deactivated in error?
If you believe that there has been an error, submit an explanation by clicking "Reactivate your account" on the banner at the top of your "Account Health" page. Your explanation should include evidence or examples that demonstrate that your account complies with our "Seller Code of Conduct" policy.
We’re here to help.
If you have questions about this policy, contact us:
Amazon.ca
Sincerely, Seller Performance Team
Hello, today I received the above email from Amazon, I stopped doing business on Amazon for about 3 months, I downgraded my account to a personal account and today I was surprised when my account was suspended just for the reason:
-- To act unfairly or misuse Amazon features or services.
I actually haven't been selling for a while, why was I suspended for this unclear reason. I didn't do anything.
Your Amazon.ca seller account has been deactivated
Hello,
Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Business Solutions Agreement. Your listings have been removed. Please continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":
Why did this happen?
We have taken this measure because this account has been used for the following abusive activities:
-- To act unfairly or misuse Amazon features or services.
These activities violate our policies. To learn more, go to "Selling Policies and Seller Code of Conduct":
Has your account been deactivated in error?
If you believe that there has been an error, submit an explanation by clicking "Reactivate your account" on the banner at the top of your "Account Health" page. Your explanation should include evidence or examples that demonstrate that your account complies with our "Seller Code of Conduct" policy.
We’re here to help.
If you have questions about this policy, contact us:
Amazon.ca
Sincerely, Seller Performance Team
Hello, today I received the above email from Amazon, I stopped doing business on Amazon for about 3 months, I downgraded my account to a personal account and today I was surprised when my account was suspended just for the reason:
-- To act unfairly or misuse Amazon features or services.
I actually haven't been selling for a while, why was I suspended for this unclear reason. I didn't do anything.
0 replies
Seller_iyt0m0BjMfeu1
If this gets seen by a support member, what are the proper channels to rectify this issue?
There are many posts stating that there is no feedback from support for this issue and many others.
We have done all of the suggested options offered from the help pages and automatic replies and still no changes to our accounts.
Some can't even close accounts to start over, while some never even had the chance to post or selling anything.
There must be a way to get one on one support or even talk to an agent.
This process is extremely frustrating.
Troy_Amazon
Hi @Seller_64fMaNJkZddXN,
Thank you for your post and the performance notification you have shared. I understand your account has been deactivated.
Based off the information in the message, you are going to need to submit evidence showing that no policy has been violated. Regarding the "act fairly" verbiage, this could apply to several different portions of your account. I would recommend providing information regarding how you source you products, what your shipping process looks like, proof of inventory for any orders you have fulfilled, and proof of order delivery. You may also need to provide relevant details regarding your business such as contact information and how long you have been in operation. Ultimately, you will need use this information to show how the policy was not violated.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
