FBA inventory reimbursement policy interpretation
I am not sure If i correctly understood the new policy.
I understood that Pre-orders (warehouse damage, etc) you will be refunded the estimated unit cost.
But for Post orders (customer order claim like customer returned wrong item or missing item). is it the new rule that applies? or it is the old rule that still applies to these cases ?
FBA inventory reimbursement policy interpretation
I am not sure If i correctly understood the new policy.
I understood that Pre-orders (warehouse damage, etc) you will be refunded the estimated unit cost.
But for Post orders (customer order claim like customer returned wrong item or missing item). is it the new rule that applies? or it is the old rule that still applies to these cases ?
0 replies
Seller_zflMolnVo8Ayk
They appear to be applying the "Pre-Order" reimbursement values even for "Post-Order" issues. If a FBA customer returns an incorrect item, or swaps it, they are on the back end taking ownership of the item and reimbursing you for the Removal Order, which is allowing them to give you the reimbursement cost based on their formula.
Christine_Amazon
Hello @Seller_KlxMLhs5UXSQ9
You can file a customer return claim no sooner than 45 days and no later than 105 days after the customer refund or replacement.
In order to confirm if you are eligible for the claim, please follow the steps below:
Before you submit a claim, check the following information on the Inventory Defect and Reimbursement portal
Click the Eligible for claim tab to identify all the customer-related defects for which you can file for a claim. You can use the Search by FNSKU or Defect type filter to narrow down your search. Click the In progress tab to identify all the defects that are currently under investigation by Amazon. Click the Resolved tab to identify all the defects that Amazon has resolved for you, with the resolution reason and reimbursement amount (if applicable).
For more information, please see the link below:
FBA inventory reimbursement policy: Customer return claims
Let me know if you have any other questions, let me know.
Christine
