Seller Identity Verification Problems
My accounts been deactivated for awhile, trying to get past the identity verification. Was sent an email that said to go to “Take a photo of your face”, but the link doesn’t work, been trying to use other links from other discussion posts, and still it’s not working. Keeps giving me an internal error. I can’t find the identity verification steps on the amazon seller app either, been searching for the take a photo of your face and id for awhile and am not coming across anything. I’m willing to hop on a zoom anytime, I just can’t get a request through because I can’t find where to put that request in.
Seller Identity Verification Problems
My accounts been deactivated for awhile, trying to get past the identity verification. Was sent an email that said to go to “Take a photo of your face”, but the link doesn’t work, been trying to use other links from other discussion posts, and still it’s not working. Keeps giving me an internal error. I can’t find the identity verification steps on the amazon seller app either, been searching for the take a photo of your face and id for awhile and am not coming across anything. I’m willing to hop on a zoom anytime, I just can’t get a request through because I can’t find where to put that request in.
0 replies
Stevie_Amazon
Hey there @Seller_A6nKvGRQ05liW,
Thank you so much for utilizing the seller forums! I hope this finds you well.
I understand you are experiencing issues when attempting to verify your identity.
If you could please provide a screenshot or description of the exact error you are receiving, I can forward this information for further review.
I look forward to supporting you here,
Stevie.
