Amazon - we need a mechanism to dispute BOGUS shipping adjustments
Amazon - please create a way for sellers to dispute shipping adjustments.
The adjustments are getting out of hand, the carrier audited weight and dimensions are exactly the same as the weight and dimensions I entered when buying the label - why are we getting hit with $3 'adjustments' when the weight and dimensions are correct?
Please, Amazon, give us a means to dispute these adjustments, they are getting out of hand lately, eating away at our bottom line!
All sellers who are experiencing the same issue, please thumb up this post and create your own posts about it. Maybe if we flood the forums we will get Amazon's attention and they'll do something about it.
Amazon - we need a mechanism to dispute BOGUS shipping adjustments
Amazon - please create a way for sellers to dispute shipping adjustments.
The adjustments are getting out of hand, the carrier audited weight and dimensions are exactly the same as the weight and dimensions I entered when buying the label - why are we getting hit with $3 'adjustments' when the weight and dimensions are correct?
Please, Amazon, give us a means to dispute these adjustments, they are getting out of hand lately, eating away at our bottom line!
All sellers who are experiencing the same issue, please thumb up this post and create your own posts about it. Maybe if we flood the forums we will get Amazon's attention and they'll do something about it.
47 replies
Seller_NzMO5fCTmwqHv
Please give an update if you find a solution or any method of getting this resolved
Seller_4A1NLiYiwSs6h
In the last two months I unexpectedly was charged for three UPS adjustments for return shipping after I prepaid via Amazon for the return shipping labels (~$7 each). Two chargebacks were for a little over $40 and the last one a few days ago was for $53!! All three items were for the return of a single book costing me $9.55 for a USPS Priority Mail Flat Rate Padded Envelope (again I only purchase shipping through Amazon). UPS is gouging Amazon and its book sellers, and no one is fixing this problem! I reported the first two chargebacks a few times and get the standard AI BS. Finally, one helpdesk person told me to contact UPS. Am I supposed to take the fight to Amazon's return shipping contractor? I think not. I think this has become a serious legal issue that involves price gouging, unreasonable fees. etc. Then, Amazon just dips into my bank account to take these overcharges without helping with resolution or investigation that these are not my charges! I am a single owner of about 400 art books and a couple hundred books in other genres I've collected over 40 years. I am not selling thousands of books a week. Maybe 2 or 3 if I'm lucky. I truly have reached the point that I am paying to send my books to people. And some buyers are lying about their refund requests... but we won't' even try to open that Pandora's box right now. There are legions of buyers out there that use things they bought on Amazon knowing they can return them no questions asked, and in most cases, can keep the items as well. I heard people at work talking about how easy it is to get free stuff via Amazon due to their liberal return policy. It is so infuriating, and it seems Amazon is just passing these problems on to their smaller vendors to deal with. And now we have UPS with their $40 and $50 chargebacks for return shipping on single books. Three times in two months is not a one-off error problem. It is deliberate and constant in my opinion.
Seller_gEPjSon38eOie
I have one where USPS states my package weighed less and box size is the same but they still took a adjustment.
Transaction date: 3/7/2025
The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:
Customer Entered Dimensions: 12 X 8 X 8 IN
Weight: 32 OZ
Carrier Audited Dimensions: 12.0 X 8.0 X 8.0 IN
Weight: 2.0 LB
Carrier Adjustment Charge
-$4.56
Base Postage Charge
-$14.96
Amount already paid:
$12.58
Total Charge from Carrier
-$19.52
Transaction Total
-$4.56
KJ_Amazon
@Seller_gEPjSon38eOie
There are several reasons why you may be seeing adjustments even when the customer-entered dimensions and weight match the carrier-audited information.
The most common reason is that the adjustment was for a USPS-shipped return. USPS carrier-audited information is not available for returns, so that information will always match even when there are differences and adjustments..
Our partner team is continuing to work to improve the information provided to sellers in Seller Central transactions.
If sellers wish to dispute carrier adjustments, that must be done through Amazon support and not directly with the carrier.
Carrier shipping correction charges
KJ_Amazon
Seller_JwUhses8WIuuj
All returns sent via UPS will be subject to an adjustment. Many posts have been made about this , but the responses are always the same: dimensinal weight...... bla bla bla
Seller_IMsC7YIe1vuDn
I've had a whole bunch of these ridiculous false carrier adjustments. NONE of them have to to with returns. All of them are incorrect weight measurements on the part of USPS and I can prove that they are. A 1 lb. small paperback book does not just suddenly weigh 8 lbs. after I have dropped it off at the post office. I have tried disputing these charges through Amazon Support and not gotten anywhere (Case ID: 17308592491). Could somebody please take this matter seriously and look into this ongoing problem. PLEASE!
KJ_Amazon
Hello @Seller_IMsC7YIe1vuDn I reviewed Case 17308592491 but see that you did not provide any photos or other product information that would support the information provided on the original shipping label.
If you provide that information, I can include it with your dispute of the shipping adjustment(s) for review.
KJ_Amazon
Seller_IMsC7YIe1vuDn
The case was closed. I cannot upload the information. I will have to open a new case. I will do that and let you know what the case number is. Thank you.
Seller_jBMfqt7iaNhLO
I completely agree, we have the exact same problem. The worst is the buyer faulted returns where they ship the books back in a giant box (of course with no packing material) with a fed-ex amazon label. Not only do they have a nonsense return reason like (the photos in the book were too small) , but we get hit with a shipping adjustment for $37. Thanks Amazon, I love to get a smashed up book back and the honor of losing over $40 on the transaction for no reason.
Seller_E8mL3eW2WFX39
Why are you paying 12.58 for a 12 x 8 x 8 that's two pounds? I mean i get they didn't do anything here 32 OZ isn't that already 2 pounds? I can FedEx 2 day that for 13.57 I can send USPS standard for 7.59 and UPS is ground is 7.28. Is it like crazy high value you are insuring or something?
Seller_IMsC7YIe1vuDn
Hello KJ_Amazon. I opened a new case for one of the orders. The biggest problem with all of this is that it is very time consuming to have to open a case for all of these false charges, so I am just starting with one to see what happens. I uploaded the screenshots showing that this was an item that weighs less than a lb. USPS is claiming it weighs 5 lbs! The case number is: 17464125051. Please let me know if there is any other information I need to include in this case. Thank you!
Seller_9Hr9qbRYDMSts
I'd like to see them fix the buy shipping when you have to replace a label. Every now and then I have to cancel a label and if I buy it again through Amazon my refund is rejected saying the article is already in the mail stream - because they use the replacement label.
And while I am at it - they keep forcing DHL on us and calculating shipping based on DHL, but we do not have access to DHL, so we take a loss each and every time they do that. Support says there's no way to remove DHL.
Seller_4mtlGtoHN5tIN
It is not the carrier, it is Amazon making these false adjustments. How do you think they make money, by defrauding the little guy. This whole platform has turned into a giant scam. Quite unfortunate, it used to be a great place to sell.
Seller_SJRMV3s4mNrFA
Are you sure it is the carrier making these "adjustments"? Whenever I use another service(Shipstation), I enter the weight and the dimensions, print the label, and never hear about it again. These "adjustments" only happen with Amazon...
Could it possibly be: Oh look, another Amazon revenue stream.
Seller_4gowSIOqYgkJL
I had a bunch of these the other day too. The weight and dimensions were exactly the same and yet I got charges. It makes the usps and amazon look like they are just stealing, which they may be, but the fact they have not given us a path to dispute this makes them look even worse
Seller_iDD9b1SV65vS0
I heard that a case is in it's way to one f the committees overseeing E commerce in Congress
