I accidentally cancelled my shipment that is already in transit
Hi, is anyone here having the same problem? I used Amazon's partner carrier UPS (SPD) and it was already in transit, but I accidentally cancelled the shipment. Amazon says it can't be reactivated. Was the shipment received properly and how did you resolve it? Did you pay additional fees?
I accidentally cancelled my shipment that is already in transit
Hi, is anyone here having the same problem? I used Amazon's partner carrier UPS (SPD) and it was already in transit, but I accidentally cancelled the shipment. Amazon says it can't be reactivated. Was the shipment received properly and how did you resolve it? Did you pay additional fees?
6 replies
KJ_Amazon
Hello @Seller_jhmkJPZq9YjND. That sounds like a frustrating situation, as once a shipment has been canceled, the fulfillment center no longer expects it to be delivered.
Can you please share the Case ID you opened about that shipment? I would like to help you with that issue.
What is the current status of that shipment? Has it been received? Is it still on its way to the fulfillment center?
KJ_Amazon
Seller_jhmkJPZq9YjND
Hi KJ_Amazon,
Thank you for your response. The current status of this shipment is that it is still in transit with UPS (SPD) and has not reached the Amazon warehouse. There is no logistician or seller support contacting me at this time.
I am still unsure if the shipment was received properly or if it is still on its way to the fulfillment center. I was hoping you could help me with this issue. Is there any way to track this shipment or get more information about its current location?
My case number is 13144795521. I appreciate your assistance in resolving this issue.
Best regards,
Fyledaee
KJ_Amazon
Hello @Seller_jhmkJPZq9YjND. I reached out to our partner team to request help with your request. Unfortunately, a shipment status cannot be changed once it is cancelled, deleted or closed.
Our partner team reached out to you in Case 13163185281 with some additional information about these in-transit shipments and possible next steps for you.
KJ_Amazon
Seller_jhmkJPZq9YjND
Dear KJ_Amazon,
Thank you very much for your reply and assistance. I am pleased to inform you that I have checked the tracking information for the package and it now shows "delivered" and the item status is "received". I believe this is a good outcome and indicates that my shipment has been successfully delivered and received.
I really appreciate your team's support and patience in helping me to resolve this issue. If I have any further questions or need additional assistance, I will not hesitate to reach out to your team.
Thank you again for your help!
Best regards,
Fyledaee
KJ_Amazon
I am glad to hear that the shipment looks to have made it to its destination FC successfully @Seller_jhmkJPZq9YjND. Thanks for that update, and happy selling.
KJ_Amazon
