Hi @Seller_eOrwCH0Krc7WE,

Let me share what the help pages say about this situation.

Yes, you can issue a partial refund or charge a restocking fee when items are returned used. Under "Issue restocking fees" at Issue a partial refund, Amazon states that "restocking fee may be charged when an item is returned in a used, damaged, defective or materially different condition in which it was shipped."

Here's what you'll need to do when processing such a return:

• Document the item's condition with photos
• Grade the condition in the system
• Select the specific condition from the dropdown
• Add detailed comments (these are required if you select "Other" as the condition)

Just keep in mind that you'll need to take action within 2 business days of receiving the return. As noted in the "Seller-issued refunds" section at Refund options: "You're required to issue a refund within two business days after you've received a return. If you don't issue a refund per our policy, we may issue one automatically on your behalf."

A helpful tip from the help pages: It's worth reaching out to the buyer before issuing a partial refund. As mentioned at How do I know when I should issue a refund?: "If you decide to issue a partial refund, we recommend explaining this to the buyer in advance to help avoid misunderstanding or a possible A-to-z Guarantee claim."

Hope this helps clarify your options! Let me know if you have any other questions.