The Amazon audit team ignored regulations and helped customers cheat us out of $1,000 products.
Order 702-9400597-4567430
Customers are customers in remote areas that cannot be delivered by FedEx and Purolator.As a result, the customer opened AtoZ because of an extra $20 expedited service.
And we spent $400 for the delivery of this remote area for him!! And after the customer reported the problem of expedited service, we also refunded this part.As a result, the Amazon review team directly determined that we lost the AtoZ claim and gave the customer a full refund
!However, the customer did not return our vehicle, but did not reply to our emails. Because the scammer has received a $1,000 refund and a free $1,000 product! I don't understand why Amazon is working with these scammers to defraud our sellers.We have complained about this many times, but the audit team completely ignored us!!
This is totally unfair and ridiculous!!
The Amazon audit team ignored regulations and helped customers cheat us out of $1,000 products.
Order 702-9400597-4567430
Customers are customers in remote areas that cannot be delivered by FedEx and Purolator.As a result, the customer opened AtoZ because of an extra $20 expedited service.
And we spent $400 for the delivery of this remote area for him!! And after the customer reported the problem of expedited service, we also refunded this part.As a result, the Amazon review team directly determined that we lost the AtoZ claim and gave the customer a full refund
!However, the customer did not return our vehicle, but did not reply to our emails. Because the scammer has received a $1,000 refund and a free $1,000 product! I don't understand why Amazon is working with these scammers to defraud our sellers.We have complained about this many times, but the audit team completely ignored us!!
This is totally unfair and ridiculous!!
0 replies
Seller_7LrAV0m5llaI7
It is. It's up to you to have your expedited shipping fees set up correctly per province. Customer paid for 2 day express and you shipped it ground standard and deceived the customer.
If you had some sort of exorbitant express shipping fee, you should have contacted the customer before shipping to see if they still wanted it and re invoice at the correct amount. Because you promised it to the customer in the express timeframe and you failed on your promise.
As a customer i'd be angry too if I paid extra to have it in 2 days and then it took longer than a week.
Also, you should take a look into if you can even ship these lithium battery ebikes air express. You might be breaking federal shipping laws by doing so as lipo batteries can't be transported in the mail on passenger air planes
Seller_hEUfSUo7jjHsG
@Lucre_Amzn@Jurgen_Amazon@JiAlex_Amazon
@Ricardo_Amazon
Seller_7LrAV0m5llaI7
There is actually 4 modes of transportation in Canada.
Lucre_Amzn
Hello @Seller_hEUfSUo7jjHsG
Thank you very much for reaching out in Amazon forums, this is Lucre, and I'll be glad to assist.
I understand you're having an issue with an A to Z claim, which was approved to the buyer.
This is a big hit to your account, I can totally see it however, the A to Z claim was decided towards the buyer favor because they had an original expectation to receive the item before April 30th.
During the conversations with the buyer, they demonstrated their need to have it received during this specific time frame, however due to the change in shipping it ended up being delivered until May 3rd. As the item was delivered outside the expected delivery date (based on the selected shipping rate) then the A to Z claim with the reason "package didn't arrive" is valid.
I see that you had all the intention to explain this to the buyer as it is outside your control, but as per Amazon policies this refund is justified as we failed to deliver during the promised delivery date, which is one of the most important responsibilities from sellers and the entire reason as to why A to Z Guarantee exists, as Amazon needs to ensure buyers are still satisfied even when something goes wrong.
I understand this is not what you expect, I will try to dispute this on your behalf, however please know chances are low because the refund to the buyer through the A to Z claim is valid and falls within policies.
I'll let you know when I hear back from the specialist team.
Regards,
Lucre_Amazon
Seller_7LrAV0m5llaI7
While I don't necessarily agree that the customer should keep the bike and get a full refund, it is the policy that the seller agreed to when signing up to become a seller on Amazon that the seller has to honor the delivery dates given to the customer. And this shipment has 2 or 3 strikes against the seller for not following policy.
The seller fake shipped it and shipped it 2 days late, and changed the delivery method to a slower method because the express pricing wasn't set up properly in the shipping template, which then further delayed the shipment to the customer.
If you don't have your transit times and shipping charges configured right and figured out before you sell, it isn't Amazon's fault. It's basic business to have all your costs and expenses figured out before you sell.
Seller_VWH3L8aWpXh3d
This may help you, it showed up in my seller dashboard news once, and I saved it (for some reason I can't find it anymore); but it seems to be similar to the case you're in, and is fair, amazon was on to something when they announced this, they should honor it, and definitely make this a thing ; see attached @Lucre_Amzn
When I saw this in the 'news' section, I operated according to it and have been since. If amazon sneakily removed it without notifying us (which seems to be the case), and did not make a NEW news post saying this isn't in effect, then that is their fault. You should have them reimburse you for the bike cost.
In no place on the planet, is a 'my delivery was late' a valid reason to steal a 1000$ item for free, simply just not normal. That is theft/fraud and absolutely ridiculous that Amazon encourages/allows this (this is just one of many scenarios where they encourage/allow buyer fraud, don't get me started on switcheroos, and allowing customers to buy things, steal contents, return them, amazon employees don't even bother checking (sometimes they even re shrink wrap them lol) , and even if you do get your money back from amazon once you do a FBA pull and realize that the buyer is a scammer who sent back an empty item, they don't even reprimand or warn the buyer for 100% clear fraud). In fact, this happens on sold by amazon products all the time , because they allow TCG item (pokemon) returns for some reason, they lose LOTS of money, but don't seem to care to change the scam culture/policies because of course what they lose is a drop in the ocean compared to sellers
Refund the shipping costs at worse to the customer and that's it, or they can return it for a refund (buyer pays shipping sure). But to just get a free 1000$ bike, come on...
Yes the seller made a mistake, maybe even lied who knows, they should get warned, some strike, temporarily banned, maybe refund 100$ etc, but this is definitely not the right outcome. Imagine it was a 10K item, come on now..
You should take the buyer to court IMO, and contact news outlets so they can make an article on this to put pressure on amazon, it would blow up, that's what I'd do
