Amazon anti-counterfeiting suspended
Dear Amazon; our account has been blocked for 2 months due to counterfeiting of a product that we have not sold or listed. We are taking necessary actions and we believe that we understand the problem and can solve it. Can you please provide a more detailed review or help?
Mail:
''Hi,
Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).
Why is this happening?
In accordance with Section 3 of Amazon’s Business Solutions Agreement, your account has been deactivated because you are offering items that may be inauthentic. A list of these items is provided at the end of this email.
In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
Amazon anti-counterfeiting policy
Policies and agreements
Amazon Services Business Solutions Agreement
How do I reactivate my account?
To reactivate your selling account, please send us the following information for the ASINs listed at the end of this email:
Copies of invoices, receipts, contracts, delivery orders or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
If you are the brand owner, provide a copy of the brand registration certificate and business licence or personal identity card.
Contact information for your supplier, including name, phone number, address, email and website.
You can only send .pdf, .jpg, .png or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
How do I send the required information?
To send us the required information, please visit your Account Health Dashboard in Seller Central and click on the appeal link next to the affected ASIN.
What happens if I do not send the requested information?
If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), your account will be permanently deactivated. Failure to successfully appeal this decision may result in us permanently withholding any payments to you.
Has your account been deactivated in error?
If you believe that the complaints about the authenticity of your items are unjustified or received in error, please explain how you identified this issue by following the steps in “How do I submit the required information?” above and we will investigate your concern (for example, a complaint created by a competing Amazon seller). ''
@Daryl_Amazon@Josh_Amazon Emet_Amazon
@Seller_7LrAV0m5llaI7
@Seller_NbYSGJ8Tehgbv
@Seller_5uiv9A0j0o75G
@Sunnie_Amazon
Amazon anti-counterfeiting suspended
Dear Amazon; our account has been blocked for 2 months due to counterfeiting of a product that we have not sold or listed. We are taking necessary actions and we believe that we understand the problem and can solve it. Can you please provide a more detailed review or help?
Mail:
''Hi,
Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).
Why is this happening?
In accordance with Section 3 of Amazon’s Business Solutions Agreement, your account has been deactivated because you are offering items that may be inauthentic. A list of these items is provided at the end of this email.
In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
Amazon anti-counterfeiting policy
Policies and agreements
Amazon Services Business Solutions Agreement
How do I reactivate my account?
To reactivate your selling account, please send us the following information for the ASINs listed at the end of this email:
Copies of invoices, receipts, contracts, delivery orders or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
If you are the brand owner, provide a copy of the brand registration certificate and business licence or personal identity card.
Contact information for your supplier, including name, phone number, address, email and website.
You can only send .pdf, .jpg, .png or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
How do I send the required information?
To send us the required information, please visit your Account Health Dashboard in Seller Central and click on the appeal link next to the affected ASIN.
What happens if I do not send the requested information?
If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), your account will be permanently deactivated. Failure to successfully appeal this decision may result in us permanently withholding any payments to you.
Has your account been deactivated in error?
If you believe that the complaints about the authenticity of your items are unjustified or received in error, please explain how you identified this issue by following the steps in “How do I submit the required information?” above and we will investigate your concern (for example, a complaint created by a competing Amazon seller). ''
@Daryl_Amazon@Josh_Amazon Emet_Amazon
@Seller_7LrAV0m5llaI7
@Seller_NbYSGJ8Tehgbv
@Seller_5uiv9A0j0o75G
@Sunnie_Amazon
0 replies
Seller_NbYSGJ8Tehgbv
Your display name reveals many items for sale with the description written in Arabic.
You may have noticed that I am replying at an hour that implies that I am near wherever you are in the world. That is because I am.
I am here to learn about Chinese counterfeit culture. Which is why I can say with great certainty that you were selling counterfeit items but I can also say you did not know you were selling counterfeit items.
Suppliers in this area are predatory. They are not the ones breaking the law by creating counterfeit items. You are the one breaking the law for selling it in the United States. That is why these suppliers stay hidden as suppliers while you suffer from a suspended account.
I would suggest the following
-Do NOT claim to have never sold this item or never listed this item. This is a one way ticket to be ignored.
-Figure out which item Amazon is talking about
-Find the information of the supplier who sold you that item and tell Amazon absolutely everything.
-I do the same thing whenever a brand wants me to take care of a counterfeit problem. I want the sellers to tell me where they got the items from and I, as a gesture of good will, retract whatever complaint on their account.
April_Amazon
Hello @Seller_pO2P0iXNmZxEy,
Thank you for taking the time to connect with us via the Forums. I appreciate you providing your performance notification. This allows me to thoroughly research your situation with support from our teams.
Working with our teams, the review on your account shows me a few things.
You were deactivated for a listing you never sold as your business model is drop shipping.
You are following the appeal process on the Account Health Page.
You answer "yes" to this question in the appeal steps: "Do you have purchase invoices for items that you have fulfilled orders for on Amazon?"
Did you notice directly under this questions it also says: "Upload purchase invoices from a manufacturer or distributor"? My question to you would be, are your invoices from a manufacturer or distributor?
Not only will you need to provide the proof you are currently using a reliable distributor, you will need to prove you have the correct approval to resell those items. The approval comes from the brand directly, possibly with a letter of authorization (loa).
As a seller, it is very important to remember to respect the intellectual property rights of the brands you are selling.
This information may be helpful: Product Quality and Authenticity Policy compliance and Best practices in product authenticity and quality
I hope this information clarifies things for you. Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
