Ending Balance Paid but still showing negative
Just starting up selling 3 months ago and each pay period I had a negative balance. They charged my credit card for the balance at each pay period but it continues to carryover into the next cycle. Example: I was 42.99 negative last pay period. Charged my credit card $42.99 this should leave my account at $0 owed, not showing anything in reserve. However, it continues to show that and keeps deducting that amount from sales even though it was settled. Like I’m. being double charged. I’m well over several hundred dollars for being double charged, once on my credit card for negative and once in my account balance. It will show $0 balance for maybe one day and then goes right back up. Today I was negative $57 and showing previous carryover was $42.99, which I paid. I opened up a case but now it says transferred and the associate on the phone last week said I was right. However I have heard nothing back from amazon about this issue and it is saying case log answered but also transferred. Anyone else experience the same issue? When I add up total spent, total orders, and total paid, they are not adding up. Any insight to this would be much appreciated.
Ending Balance Paid but still showing negative
Just starting up selling 3 months ago and each pay period I had a negative balance. They charged my credit card for the balance at each pay period but it continues to carryover into the next cycle. Example: I was 42.99 negative last pay period. Charged my credit card $42.99 this should leave my account at $0 owed, not showing anything in reserve. However, it continues to show that and keeps deducting that amount from sales even though it was settled. Like I’m. being double charged. I’m well over several hundred dollars for being double charged, once on my credit card for negative and once in my account balance. It will show $0 balance for maybe one day and then goes right back up. Today I was negative $57 and showing previous carryover was $42.99, which I paid. I opened up a case but now it says transferred and the associate on the phone last week said I was right. However I have heard nothing back from amazon about this issue and it is saying case log answered but also transferred. Anyone else experience the same issue? When I add up total spent, total orders, and total paid, they are not adding up. Any insight to this would be much appreciated.
Micah_Amazon
Hey @Seller_gz8WocYlwVFnV,
The escalation was successfully submitted. As mentioned earlier I or seller support will reach out with information as it becomes available. Thank you for your patience in this matter.
Cheers,
Micah
0 replies
Seller_kIukTwdhvntAp
Are you doing FBA? Have you had any sales at all or just being charged for storage as well as the monthly fee?
Depending on the answers to sales volume I would drop down to individual account and save the $40/month in fees.
