How to Instruct customer to remove bad feedback
A customer left me a 1 star review over a restocking fee of $18 on a 200$ order. Ridiclous, but I apologized and asked how I could remedy the situation, if it comes up, how do I instruct customer how to remove 1 star review?
How to Instruct customer to remove bad feedback
A customer left me a 1 star review over a restocking fee of $18 on a 200$ order. Ridiclous, but I apologized and asked how I could remedy the situation, if it comes up, how do I instruct customer how to remove 1 star review?
0 replies
Quincy_Amazon
Hello @Seller_8opwwN6P8sp6Z
Thank you for posting your inquiry to the Forums.
If the buyer agrees to remove their feedback, you can provide them with these step-by-step instructions:
- Go to Leave Seller Feedback.
- Click on Completed Feedback.
- Scroll down to locate the feedback you want to remove, and click Remove.
- Select a reason for removing the feedback, and then click Remove.
Please note that you may request that a buyer remove feedback. However, you may not offer nor pay any incentive to a buyer for either providing or removing feedback.
Regards,
Quincy_Amazon
