Customer agreed to late shipment then filed claim 2 days later while item enroute, getting $800 refund + the item!
Hello,
RE: Case ID: 15464440141.
Order 701-0027223-4854673 was shipped exactly as described. The item was shipped late with the customer’s explicit acceptance, as he confirmed and requested the shipment on the 16th to his remote island address. However, after seeing the item is in transit he requested to cancel claiming he changed his mind and just 2 days later, he filed an A-to-z claim stating non-receipt.
Given that the buyer agreed to the delayed shipment and the item is currently in transit, this claim should not have been granted without allowing us the opportunity to present our case.
We kindly request that you reverse this claim. The buyer agreed to the late shipment and then filed a claim after the item was already en route. This situation appears to be fraudulent. While the buyer is welcome to refuse or return the item for a full refund, granting a full refund while the item is in transit, just 2 days after the shipping confirmation, is unjust.
Thank you for your attention to this matter.
Customer agreed to late shipment then filed claim 2 days later while item enroute, getting $800 refund + the item!
Hello,
RE: Case ID: 15464440141.
Order 701-0027223-4854673 was shipped exactly as described. The item was shipped late with the customer’s explicit acceptance, as he confirmed and requested the shipment on the 16th to his remote island address. However, after seeing the item is in transit he requested to cancel claiming he changed his mind and just 2 days later, he filed an A-to-z claim stating non-receipt.
Given that the buyer agreed to the delayed shipment and the item is currently in transit, this claim should not have been granted without allowing us the opportunity to present our case.
We kindly request that you reverse this claim. The buyer agreed to the late shipment and then filed a claim after the item was already en route. This situation appears to be fraudulent. While the buyer is welcome to refuse or return the item for a full refund, granting a full refund while the item is in transit, just 2 days after the shipping confirmation, is unjust.
Thank you for your attention to this matter.
3 replies
Atlas_Amazon
Hello @Seller_1idNlTUpfKbZW
Thank you for the information provided regarding the customer return. Just to confirm, is this particular issue a different order than the original issue from your previous thread? I see that you have provided the same case ID, do you have any other details in relation to this issue?
We do encourage you to continue to provide information regarding the specific order and case that you are working to do this on. If it is being done on the same case, we would advise letting the team know on your original thread.
Best,
Atlas
