Product Category at risk of suspension due to Valid Tracking Rate requirement
Just received this email with the following message:
"We noticed that your seller account has been flagged as having a Valid Tracking Rate (VTR) below the 95% requirement. Sellers must provide valid tracking numbers for at least 95% of their packages in all categories to avoid suspension of their selling privileges in that category."
However, when I went to check Seller Performance it shows that my VTR is 98.28% currently. Although I'm not even sure why it is not 100% either (since all my order have a tracking number).
Is this an error?
Product Category at risk of suspension due to Valid Tracking Rate requirement
Just received this email with the following message:
"We noticed that your seller account has been flagged as having a Valid Tracking Rate (VTR) below the 95% requirement. Sellers must provide valid tracking numbers for at least 95% of their packages in all categories to avoid suspension of their selling privileges in that category."
However, when I went to check Seller Performance it shows that my VTR is 98.28% currently. Although I'm not even sure why it is not 100% either (since all my order have a tracking number).
Is this an error?
0 replies
Seller_7LrAV0m5llaI7
Overall averaged out for all categories on your account, you might be at 98.28%, but you have 1 category dragging you down under 95%.
See the wording:
"must provide valid tracking numbers for at least 95% of their packages in all categories"
Atlas_Amazon
Hello @Seller_erGHTtyaMq2Ab
Thank you for the information provided regarding the valid tracking rate. I understand that your metric is showing as on target, but you are receiving messaging indicating that it is off target.
As mentioned by @Seller_7LrAV0m5llaI7, the messaging could have been in reference to the individual category and not the overall metric. It is important to ensure that each category remains on target otherwise you could see disruptions.
We would recommend monitoring the situation and referring to this thread if you receive any additional updates from our team.
Best,
Atlas
