A return and an A-Z claim that make you furious.
I recently received a return that made me angry, and the subsequent A-Z claim made me even more furious. I hope Amazon can permanently close this buyer's account. The order ID is 113-4452611-2717026.
The buyer recently purchased a 4-pack of our 12-30V DC LED tube lights. They quickly initiated a return, claiming they received our 85-265V AC version instead, and requested a replacement. I was suspicious because their comments suggested they were satisfied with the return. Nevertheless, we sent the replacement package and ensured the correct items were shipped.
However, upon receiving and inspecting the returned package, we discovered that the 4-pack had been purchased more than two years ago. Essentially, the buyer was trying to return an old item they mistakenly purchased long ago in exchange for a new one—a clear case of a fraudulent return.
I quickly filed a Safe-T claim, and Amazon granted it. I also sent a warning email to the buyer, advising them not to repeat such behavior. They also agreed to return the replacement package.
Two weeks later, the buyer kept the replacement package and filed an A-Z claim, falsely stating they did not receive the full 4-pack. Amazon quickly refunded the buyer without penalizing our account, as we had shipped via UPS and the package was properly scanned on the shipment day.
In the end, I didn't suffer any direct loss. However, the buyer not only received a free exchange but also got their original payment refunded. I cannot agree with Amazon’s handling of this case, as it ultimately encourages dishonest behavior on the platform.
It would be greatly appreciated if any moderators could report this case to Amazon and ensure appropriate consequences are brought upon this cheating buyer.
A return and an A-Z claim that make you furious.
I recently received a return that made me angry, and the subsequent A-Z claim made me even more furious. I hope Amazon can permanently close this buyer's account. The order ID is 113-4452611-2717026.
The buyer recently purchased a 4-pack of our 12-30V DC LED tube lights. They quickly initiated a return, claiming they received our 85-265V AC version instead, and requested a replacement. I was suspicious because their comments suggested they were satisfied with the return. Nevertheless, we sent the replacement package and ensured the correct items were shipped.
However, upon receiving and inspecting the returned package, we discovered that the 4-pack had been purchased more than two years ago. Essentially, the buyer was trying to return an old item they mistakenly purchased long ago in exchange for a new one—a clear case of a fraudulent return.
I quickly filed a Safe-T claim, and Amazon granted it. I also sent a warning email to the buyer, advising them not to repeat such behavior. They also agreed to return the replacement package.
Two weeks later, the buyer kept the replacement package and filed an A-Z claim, falsely stating they did not receive the full 4-pack. Amazon quickly refunded the buyer without penalizing our account, as we had shipped via UPS and the package was properly scanned on the shipment day.
In the end, I didn't suffer any direct loss. However, the buyer not only received a free exchange but also got their original payment refunded. I cannot agree with Amazon’s handling of this case, as it ultimately encourages dishonest behavior on the platform.
It would be greatly appreciated if any moderators could report this case to Amazon and ensure appropriate consequences are brought upon this cheating buyer.
0 replies
Danny_Amazon
Hello @Seller_1Raegj7Zw0G2C- and thank you for detailing this order and claim experience for the forums community.
I am glad to see the A-to-z Claim tied to that Order ID is funded by Amazon without any impact to your selling account metrics. If you haven't yet, you may also wish to report the buyer as abusive via this pathway. While the team who receives such reports will not provide you or I with an update on any outcomes of their investigation, please know all submissions will be reviewed for appropriate action, or added to any cases being built internally.
I do appreciate the feedback and, while Amazon does strive to provide customers with a streamlined shopping experience, can understand how some abusive buying behavior can cause major issues for our sellers and other customers with such activity.
Thank you again for posting this here on the forums, and please let me know if you have any further questions or comments.
Best,
Danny
