A-Z Claim Help please
Good afternoon,
We received an A-Z claim at the end of business day yesterday and of course it was granted in the middle of the night before we could respond.
I did appeal it this morning and they said it was "reversed" but it still has the same solution.
I need human eyes to look at this please.
@KJ_Amazon, @Michelle_Amazon, @CR_Amazon, @SEAmod, @Rose_Amazon , @Jim_Amazon, @Dougal_Amazon
order 112-9454502-3546640
"We have granted an A-to-z Guarantee claim of $384.93 on order 112-9454502-3546640. We have debited the amount from your account but have not counted the claim against your Order Defect Rate."
We appealed the claim and then received this:
"Thank you for taking the time to provide us with the additional information regarding the A-to-z Guarantee claim on the order 112-9454502-3546640. Upon further review, we have decided to reverse our original decision. We have debited the amount from your account but have not counted the claim against your Order Defect Rate. "
They say they "decided to reverse our original decision" but it's still debited from our account. That's not being reversed.
Any help would be appreciated!!
A-Z Claim Help please
Good afternoon,
We received an A-Z claim at the end of business day yesterday and of course it was granted in the middle of the night before we could respond.
I did appeal it this morning and they said it was "reversed" but it still has the same solution.
I need human eyes to look at this please.
@KJ_Amazon, @Michelle_Amazon, @CR_Amazon, @SEAmod, @Rose_Amazon , @Jim_Amazon, @Dougal_Amazon
order 112-9454502-3546640
"We have granted an A-to-z Guarantee claim of $384.93 on order 112-9454502-3546640. We have debited the amount from your account but have not counted the claim against your Order Defect Rate."
We appealed the claim and then received this:
"Thank you for taking the time to provide us with the additional information regarding the A-to-z Guarantee claim on the order 112-9454502-3546640. Upon further review, we have decided to reverse our original decision. We have debited the amount from your account but have not counted the claim against your Order Defect Rate. "
They say they "decided to reverse our original decision" but it's still debited from our account. That's not being reversed.
Any help would be appreciated!!
0 replies
Seller_Yg9VOtSTjKUpU
Have the mods taken an early Holiday?
I would like to get a response to the above message, please.
@SEAmod, @KJ_Amazon, @Michelle_Amazon, @CR_Amazon, @Rose_Amazon, @Jim_Amazon, @Dougal_Amazon
Seller_Yg9VOtSTjKUpU
Still trying to get assistance with this A-Z claim.
Anyone??
@Tatiana_Amazon, @Quincy_Amazon, @Roberto_Amazon
LeviDylan_Amazon
Hello @Seller_Yg9VOtSTjKUpU,
Thank you for reaching out on the Seller Forums.
I see that you recently has an A to z claim reversed and you have questions as to why funds have been debited from your account.
So that I am able to assist you the best with this, I am engaging a Community Manager to review this further for you.
If you have any additional questions or updates to provide, please feel free to reach back out in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
