Call me now option
This "call me now" option is not working, Twice I picked up and chose "1". First time, it was disconnected and the other said "we are currently unable to take your call" THEN disconnected.
I can't help but feel someone isn't doing their job.
Call me now option
This "call me now" option is not working, Twice I picked up and chose "1". First time, it was disconnected and the other said "we are currently unable to take your call" THEN disconnected.
I can't help but feel someone isn't doing their job.
0 replies
Seller_CW0P5hgbsiqWX
Well Support staff are evaluated on how many calls they handle in a daily shift. Since they are work at home employees, theoretically, they could answer the phone, hang up right away, and become Amazon's top ratted person for resolving issues.
You can probably get a quick resolution if you post your problem on the threads.
April_Amazon
Hello @Seller_yRPVJN0Mtgu2Y,
I am wondering if you are still experiencing this issue?
I would recommend clearing Cache and Cookies, confirm all your computer updates are actually up to date and restart your computer. This is always a good idea when dealing with all computer programs.
Per Account health support FAQ - in part this states:
"How can I contact Account Health Support?
All professional sellers have access to the Contact us button on their Account health page to contact an account health specialist. When you click Contact us, you will be prompted to enter your phone number and an account health specialist will contact you right away. The Contact us button is also available on your mobile device through the Amazon seller app. All you have to do is select Account health in the Performance menu. The Account Health Support team is available 7 days a week and you can check available hours of operation within your time zone and your preferred language by clicking Contact Us."
If you continue to experience trouble, please document, take screen shots of any errors you may see and let us know.
If you provide a Case ID, or ASIN we could review account issues with you from the Forums.
I look forward to your response. Thank you for reaching out on the forums.
April
